Mister Plumber

Samantha K.

My kitchen sink is clogged. Mr plumber took this repair order through a home warranty program. The plumber showed up and said he cannot find a clean-out so cannot clean the stoppage. He charged for the service fee and wanted to charge ~$180 to access the underground pipe. I declined his request.

Later, we found there is a clean-out in the front yard. Both the warranty company and I called this company several times, but they refused to come back to fix this issue.

J P.

Run far away! This company is a joke. Because they contract 99% with home warranty companies, and they could care less about quality of service and customer service. I have been waiting 2 weeks for a water heater replacement and they claim to not know who the supplier is. Meanwhile I have had no hot water in my home. I have told American Home Shield not to send them out because I have had problems with them through other warranty companies, but they keep sending them anyway. I will not be renewing my contract with them for this very reason. How can warranty company not see the low rating and negative reviews? I'm through! I'm done! Never again for both AHS and Mister Plumber!

Diane H.

This so called ""plumber"" and Anywhere Plumbing both contract for American Home
Shield. They are owned by two individuals with the last name of Robin.
These guys are con artist and will always find a way to deny warranty coverage. They will then come up with an outrages price to take care of the problem. In one call out they came out and said the pipe was broken
due to an upstairs toilet; a toilet I had another plumber replace for $400 less
then they wanted to charge. The pipe was an cast iron over 50 years old and
was cracked due to age. They charged me $62.50 to cut a hole in the sheetrock and did not give me a diagnosis face to face. They told AHS that the problem was a rocking toilet. Originally wanted to charge $125.00; but since it only took about 5 minutes to cut the hole; they gave me a ""break"".
I requested a second opinion from AHS, and Ball Plumbing came out and verified that the pipe was old and fixed the problem. Ball Plumbing was the only honest plumber working for AHS; however, I believe he has since stopped working jobs for AHS. The Robins liars and cheats front office said
they were a Christian family business and would reimburse the $62.50 fee.
The check must have gotten loss in the mail. hahaha. AHS could care less that I was scammed. These companies find a way to deny coverage by reporting false info to AHS. If AHS was to send Anywhere Plumbing or Mr. Plumber; refuse. AHS claims they have to send the next one on their list. Not true. I have since cancelled AHS on two properties due to so called plumbing companies operated by the liars Robins.

Mary Kay C.

If I could leave no stars I would. Do not waste your time even trying to get in touch with these people. Absolute worst ""service"" we've ever received. First, they sure as hell will take their sweet time calling you back...then will take an entire week to put in a toilet...after you told them from the very beginning the toilet has to be replaced. They blamed it on our home warranty company but the truth is it was their fault...we had the home warranty info ready to go on Wednesday (10/3) less than 24 hours after the incident of the tank falling off...they did not even try to come until the following week...now we need the pipes flushed and guess who hasn't called back in FOUR DAYS? Do yourself a favor and run.
There are way too many GOOD, HONEST & TRUSTWORTHY plumbers around this area to use these people!

Michelle T.

I could not be more pleased with this company. They came out to fix my toilet which was moving. Because it was not leaking or having a problem with functioning properly, the technician tightened it, showed us how to remove the grout which had been placed there by an idiot of a plumber that had come out previously, and did not even charge us for coming out. They did it as a courtesy. I would highly recommend them and would ask for Patrick if I need a plumber.

Anita M.

Mister Plumber is the WORST! If I could give negative stars I would. They accepted my claim through my home warranty company. The pipe to my hot water heater had a leak. A technician came out on a Monday and looked at the problem and said he was waiting on authorization from the warranty company. Almost a week goes by and I call Mister Plumber to get the status of the work. They say they're still waiting for authorization. Week 2- I call again. Same thing. I call the warranty company and they say they are waiting on information from the technician. Finally, the technician provides his diagnosis and says the problem is due to a pest infestation!!! I call Mr. Plumber again to inquire why they listed pest infestation as the cause since there was no evidence of an infestation in my home. I am told they don't have any information about that. I send them the email from my home warranty showing that the claim has been denied because of what the technician wrote. No one would respond to me. I left several messages, emailed, nothing. Every time I called I was transferred to the office manager, Lauren something, who is always away from her desk or in a meeting! I finally had to get another plumber to come and provide a diagnosis and cause, which was not pest infestation but wear and tear due to the age of the plumbing and the water heater. They are nonresponsive and totally lack customer service. DO NOT USE THIS COMPANY!

Raffaella N.

Horrible Company!! If I could give this company ZERO stars, I would. Our home warranty sent this company out to replace a hot water heater. It took two weeks to get it replaced and when the technicians came out, they cracked the ceiling. It then took 6 weeks of them lying to us, telling us their handyman would fix it. They also tried to give us $150-200, when both estimates to fix were $650 to 700. They were hard to get in touch with as I would leave messages only to have nobody return my phone calls. They finally recognized our number and would answer, but it would automatically go to voicemail to leave a message. Every once in a while, someone would answer only to be told they were gonna fix it. The office manager, Lauren, is the owner's daughter. She will never let you know that though. She lies and makes up stories to act like they care. Bottom line is the owner finally did call us, but only gave us $350. They should be out of business because there are so many bad reviews and the good ones come from Lauren and her assistant office manager Autumn. I would never do business with them again and stay clear if you need any plumbing issues. If your home warranty recommends them, DON'T USE THEM. I would never treat anyone the way I was treated. HIGHLY INCOMPETENT COMPANY!!!

Deanna M.

Do not use this company. When your home warranty dispatches Mister Plumber immediately call them back and ask that they dispatch someone else. The office staff, especially Brittany elevator doesn't leave the basement floor; not quite sure if the cables are connected. They are so unprofessional. What they reported to the home warranty company had nothing to do with what they were dispatch for and didn't bother to follow-up with the home warranty to inform them what the issue was that was actually covered. And had the nerve to tell me they could do for $350 dollars.

Thomas S.

Horrible Customer Service response. AHS assigned this company to come out and perform a service repair on Monday, December 6, 2021...The technician ever arrived and when I called the office I was told the appointment was being postponed until Tuesday, December 7, 2021 due to the tech caught in traffic, well my home was not serviced on Tuesday, the 7th and when I called the office they were closed. I called the office on Wednesday, morning and was told by a rep at Mister Plumber that they can send someone out on Friday. Please do not trust this company and I will share my complaint with American Home Shield.

Ira D.

Bea T.

Abbi and Brian were great they arrived with in time frame. Was able to diagnose issue and fixed it. I will definitely use them again. Thank you so much for everything...