Minyard Sons Service

Cindy P.

The best plumbers I have found in this area. After having two other plumbers stand me up ,Tony came to the rescue. He was in the area and came over quickly. He was very knowledgeable about his job and wanted to get the problem resolved quickly. I highly recommend this company and Tony was very polite, helpful, and friendly.

Jeff A.

My house flooded in Lago Vista and as a result my Grinder pump alarm was going off which meant I had no sewer service for my house (had water, but no shower/toilet/etc.). Called two different electricians before Minyard and both screwed me around and were ultimately no shows. One, it's hard to get subcons to come out to Lago Vista. Two, my job required a 40' extension ladder to get to the alarm box housing. I got a recommendation from a neighbor to call Minyard and ask for Tim. I called Minyard and spoke to Calvin in the office at 7:45am on Monday. By 11:00am Tim and Levi showed up at my house with a 40' ladder'!!
I ended up needing a new grinder pump which required them to run into town (Burnet Road) to pick up, but they were back out quickly and replaced the pump and got me up and running.

Tim and Levi, as well as Calvin, are top notch!! I cannot give them a high enough rating. If I could have given them a 6th star I would have. I now have a electrician I can count on anytime...for the toughness of this job, and the joint electrician/plumbing skills required to do this job you cannot do better! If you are in Lago, or Western Travis county or Hill Country, these guys will do you right.

Holly J.

Minyard has helped me with electrical and plumbing work. I am 100% happy with them and appreciate how fast, honest, and caring they are. The office staff is great, they are very considerate, responsive, and understanding about your concerns. They also keep in touch with you to get service to you as soon as possible.
I had an electrical emergency on a Sunday and the technician came out within an hour. He was so kind and caring, I could really tell he had my family's well being in mind. He worked into the night and let me know what was going on the whole way through.
The plumbing work was great, fast and clean. He worked with me to figure out how best to solve my problem with my budget.
I really appreciate this company, I trust them and will use them again as much as possible.

Trey W.

Minyard and sons plumbing started off slow, made up for that and then proceeded to drop the ball in a very bad way. I called on Tuesday(5/8) 4:50pm to set an appt but they had forwarded their phones for the evening. They called me the following morning after 8 and were not able to come out on Wednesday, but could the next day so I took the appt. I had an appointment from 12-2 on Thursday (5/10), after not hearing from them I called at 2pm to see where the tech is and was told he was finishing up a job and would be heading my way shortly. 4:30 comes around and I get a call from the dispatcher that the tech had a family emergency and would not be coming out. This was not acceptable as I had been without water since Sunday and had already been waiting almost two days for them to arrive, so I begged her to have someone come out and at least access the situation. After a couple phone calls and some sharp words on my part, she managed to get the original tech that was schedule to come out(Dan that had the family emergency-but really didn't). Dan was fantastic and knowledgeable, he talked me through what he thought it was in just a few minutes, but was leaving town for his grandfathers Hall of Fame induction up north(maybe this was the family emergency). He could not have been nicer, but was leaving the next day and would not be the person coming out. Dan told me he would talk to the service manager, Calvin, about my situation and for me to call Calvin to see when someone could come out. I called calvin around 8:15 on Friday (5/11) and he did not think he would have someone available until Monday, but I was a priority and would have someone out first thing Monday, which I agreed to. Fast forward to Monday (5/14) and I called calvin around 8:15 to see when I was scheduled to have a tech come out. After he danced around the fact he didn't have a tech available after telling me I was a priority, he told me he would call me back shortly to let me know when they would be out. I have not heard anything from Calvin since, but the dispatcher called me at 1:30 today Wednesday 5/16 to tell me they have an opening tomorrow(Thursday 5/17) to send someone out. After laughing at the dispatcher and telling her that Calvin has no business in his current role, I explained that Plumb Master came out on Monday and completed the work they would not come and do. Calvin is the weak link of Minyard and sons, it was very disappointing because they came highly recommended and continually disappointed me time and time again. The dispatcher was doing her best with limited resources and Dan was fantastic, but the overall performance of this company was below even a 1 Star. I truly hope this disaster was a fluke, but this did happen to me so this is my take on the company.

Kursten M.

AVOID if at all possible......

Never showed up, lied, and then said we were priority and didn't call until 3 days later. We are a very large family that was without water an additional 4-5 days because of them....

Thanks for nothing,

KM

Kristi W.

We woke up Saturday morning to our bathroom flooded with water continuing to rise from our shower. It being a Saturday, we had a difficult time getting not only someone to answer, but finding someone available. We got a hold of the dispatcher at Minyard who called a tech, Joe Padilla. He was at our house within 15 minutes (he just happened to be about 6 miles away). We explained what was going on and he immediately knew where to start. Within 10 minutes of him pulling up, the problem was fixed. He was not only amazing, he was super friendly and has an adorable dog, Simba, as his sidekick. We loved the service. Loved him. The price was BEYOND reasonable for it being an "emergency call" on a weekend. Kudos. Joe, you're the best!

Lisa A.

One of our pipes burst outside last night and this morning we called 7 companies and Minyard was the only company that would come out. We had a very knowledgeable guy named Joe who came out and fixed it this morning, he was nice, smart and the fee was reasonable. Very pleased with this company, will use again!

Douglas L.

Called Minyard to replace the heating elements in my water heater. Prompt service and reasonable rates. Very satisfied with the service. Fast and competent. Will use in the future.

S T.

ADT tried to install my thermostats and ran into issues. The techs advised me to call my sales rep to get an AC out here, but said not to send Minyard. Well, Minyard showed up and the first thing the tech said was, "I don't know why they send me for this crap"...right in front of me. He had to call someone else (an AC guy from another company), spent 45 minutes, and said he wasn't sure how to do it. As he left, he said if you need service in the future, keep us in mind.....really??

I called another AC company, and they had them installed in 30 mins.

Mikey R.

Appalled to hear the words " we don't have time to take care of you " as a business owner I would definitely not speak to a customer like this. I wasn't the one who arranged the appointment with this company, it was the manufacturer, and they were absolutely shocked to hear what happened. They are rethinking about continuing business with Minyard, but the damage has been done. Even worse is that we had several other projects that we wanted them to help out with, but I think it's a blessing to know early on how I will be treated rather than to find out once they are in my house. Beware