Minyard Sons Service

Trey W.

Minyard and sons plumbing started off slow, made up for that and then proceeded to drop the ball in a very bad way. I called on Tuesday(5/8) 4:50pm to set an appt but they had forwarded their phones for the evening. They called me the following morning after 8 and were not able to come out on Wednesday, but could the next day so I took the appt. I had an appointment from 12-2 on Thursday (5/10), after not hearing from them I called at 2pm to see where the tech is and was told he was finishing up a job and would be heading my way shortly. 4:30 comes around and I get a call from the dispatcher that the tech had a family emergency and would not be coming out. This was not acceptable as I had been without water since Sunday and had already been waiting almost two days for them to arrive, so I begged her to have someone come out and at least access the situation. After a couple phone calls and some sharp words on my part, she managed to get the original tech that was schedule to come out(Dan that had the family emergency-but really didn't). Dan was fantastic and knowledgeable, he talked me through what he thought it was in just a few minutes, but was leaving town for his grandfathers Hall of Fame induction up north(maybe this was the family emergency). He could not have been nicer, but was leaving the next day and would not be the person coming out. Dan told me he would talk to the service manager, Calvin, about my situation and for me to call Calvin to see when someone could come out. I called calvin around 8:15 on Friday (5/11) and he did not think he would have someone available until Monday, but I was a priority and would have someone out first thing Monday, which I agreed to. Fast forward to Monday (5/14) and I called calvin around 8:15 to see when I was scheduled to have a tech come out. After he danced around the fact he didn't have a tech available after telling me I was a priority, he told me he would call me back shortly to let me know when they would be out. I have not heard anything from Calvin since, but the dispatcher called me at 1:30 today Wednesday 5/16 to tell me they have an opening tomorrow(Thursday 5/17) to send someone out. After laughing at the dispatcher and telling her that Calvin has no business in his current role, I explained that Plumb Master came out on Monday and completed the work they would not come and do. Calvin is the weak link of Minyard and sons, it was very disappointing because they came highly recommended and continually disappointed me time and time again. The dispatcher was doing her best with limited resources and Dan was fantastic, but the overall performance of this company was below even a 1 Star. I truly hope this disaster was a fluke, but this did happen to me so this is my take on the company.

Kursten M.

AVOID if at all possible......

Never showed up, lied, and then said we were priority and didn't call until 3 days later. We are a very large family that was without water an additional 4-5 days because of them....

Thanks for nothing,

KM

Kristi W.

We woke up Saturday morning to our bathroom flooded with water continuing to rise from our shower. It being a Saturday, we had a difficult time getting not only someone to answer, but finding someone available. We got a hold of the dispatcher at Minyard who called a tech, Joe Padilla. He was at our house within 15 minutes (he just happened to be about 6 miles away). We explained what was going on and he immediately knew where to start. Within 10 minutes of him pulling up, the problem was fixed. He was not only amazing, he was super friendly and has an adorable dog, Simba, as his sidekick. We loved the service. Loved him. The price was BEYOND reasonable for it being an "emergency call" on a weekend. Kudos. Joe, you're the best!

Lisa A.

One of our pipes burst outside last night and this morning we called 7 companies and Minyard was the only company that would come out. We had a very knowledgeable guy named Joe who came out and fixed it this morning, he was nice, smart and the fee was reasonable. Very pleased with this company, will use again!

Douglas L.

Called Minyard to replace the heating elements in my water heater. Prompt service and reasonable rates. Very satisfied with the service. Fast and competent. Will use in the future.

S T.

ADT tried to install my thermostats and ran into issues. The techs advised me to call my sales rep to get an AC out here, but said not to send Minyard. Well, Minyard showed up and the first thing the tech said was, "I don't know why they send me for this crap"...right in front of me. He had to call someone else (an AC guy from another company), spent 45 minutes, and said he wasn't sure how to do it. As he left, he said if you need service in the future, keep us in mind.....really??

I called another AC company, and they had them installed in 30 mins.

Mikey R.

Appalled to hear the words " we don't have time to take care of you " as a business owner I would definitely not speak to a customer like this. I wasn't the one who arranged the appointment with this company, it was the manufacturer, and they were absolutely shocked to hear what happened. They are rethinking about continuing business with Minyard, but the damage has been done. Even worse is that we had several other projects that we wanted them to help out with, but I think it's a blessing to know early on how I will be treated rather than to find out once they are in my house. Beware

Kristi P.

I hate warranty work, it's always a toss-up with who they contract to (and if you think I'm just here to complain, read the great review I gave to Appliance Express, also warranty work). I had a recall on my Rheem water heater and Minyard Sons was the company taking care of the repairs. I was happy to see decent reviews and when I called to schedule my appointment they were more than happy to accommodate my baby's nap schedule. Unfortunately, that is where the good points end. I had an appointment window of 12-2. Two o'clock came and went and no technician nor any phone call. I waited until 3:30 before I initiated a call to Minyard Sons. Obviously, I was upset. I had wasted my afternoon, I had no idea what was going on, and I was the one having to call for answers. The receptionist was rude and just played dumb. The technician was stuck on a job in Marble Falls, which yes, I understand happens but how you handle it is what matters. Please read on. She didn't know when he would be done. He had been there since 9:30 that morning. And no one thought that when noon or even two o'clock rolled around and he was still there that perhaps something should be done about his later appointments? I asked why they would schedule me after such a big job. And she just responded that they have no way of knowing. Well, they should get a little more information on what is going on at a job so they can plan accordingly AND CALL CUSTOMERS TO INFORM/RESCHEDULE, IF NECESSARY. I told her to call him and get an estimate on when he might be able to come to my house and she said no because he was on a job. Really?!?! Your technicians enter a black hole once they go to a job and you have no communication with them?? That's a load of crap. Instead she just kept repeating "there was nothing she could do" and acted like it was no big deal that the technician didn't show. Right, because what you should have done was CALL ME 2 hours before I called to INFORM ME of what was going on. He knew he had another job, she knew he had another job. A simple PHONE CALL saying he was stuck and he would either be very late or I would be better off to reschedule is what should have been done. I absolutely did not want to reschedule as I would most likely be sitting and wasting another day for someone to not show up. She "apologized" but the tone of her voice was very insincere and she kept trying to turn it on me like I was upset for no reason. I had to call Rheem for a third time to get the name of another company because I will not do business with this poorly run, inconsiderate company. Want to know the funny part? The technician never showed up at my house, it's almost as though someone called him.

PS-Did you get the underlying theme of this review? That a few simple PHONE CALLS would have made a lot of people have a much better day.

I am happy to say I went with Reliant Plumbing. They were understanding and professional and took care of the work in about 20 minutes.

Kimberly M.

The worst plumbing company ever. Please don't use. They cause a flood in my house and refuse to help with repairs. When I tried to call and talk with a manager all my calls were blocked.

Chuck H.

Thank you so much!! Misa did a super job. He was very knowledgeable, fast, and friendly. He fixed my duct insulation, installed a new smoke detector, and put in a new thermostat, which works great. I've been trying to get the duct problem fixed for months, so I'm very happy with Misa and Minyard Sons. Recommend them highly. Also a shout out to Jordan Murray for the referral.