Minnick's

Johnny M.

I would give them negative stars if I could!

Two years ago, I asked for a summer cleaning and agreed to purchase a remote monitoring system that was supposed to constantly inform them of the condition of my HVAC system and have them right there is something went wrong. Paid over $1,200 for it! Each month I got a couple of emails telling me everything was OK. That was until my system blew up. I never got a call or a notice that my system had an issue or was even offline! They took my $1,200 and sent me a couple of useless emails and that was it and my AC until was smoking in the back and they were clueless.

I called and told them my system was toast (which they should have known and told ME about) they kind of shrugged and came and gave me an estimate for over $14,000 for a new AC unit! Still no word on why the ultra-modern monitoring system didn't tell anyone.

I went with a Carrier system from Costco for about $6,000 after rebates and discounts... the best decision ever!

I called to have Minniks to come and hook up the monitoring system again ... no callback, no word ... nothing. As in NOTHING.

I pretty much wrote off the $1,200 (anybody got that kinda cash to flush?) but now no one wants to touch my furnace because of the rat's nest of wires and sensors Minniks installed!

Something just came up with my AC here in July. Appears to be with the wiring (who woulda thunk it!). I called their after-hours ""Emergency"" number at 9:30 PM. It's now 11:53 PM and no one called back. When I called their ""answering service"" back after two hours, they pretty much said, ""Yeah. No idea why the tech on call didn't get back to you but, nobody's gonna call you back tonight. Maybe in the morning.""

I'll call them in the AM.

Why do I think they're going to charge me several hundred bucks to put my system back the way it was?

Should I let them?

Do NOT .. NOT do business there.

Kimi S.

One of the worst customer services I've ever gotten, ever! I scheduled for a time frame, got a confirmation email and they never showed up, the entire day. Called back next morning and repeated the same thing 2 more days! Enough was enough, and we called someone else. I'm not gonna spend my days waiting around for someone who is a continues no show for 3 days, I have a life and other things to do, and if they think they can expect to treat their customers this way, then they've got another thing coming, especially its tough enough to run a business and earn customers! Never again!

ArkZ14 ,.

I am writing this to warn people of this unscrupulous company that thinks it's ok to take advantage of elderly people. My heat stopped working and I called GAC, they sent Minnicks HVAC. I was at work, so my parents dealt with them. This guy proceeded to tell my parents that my 9 year old furnace needed to be totally replaced, it's not up to code..blah, blah. I got an estimate from them.....$11,434!!! Total Bullshit, they were trying to take advantage of my parents. I called another company (Honest Air), and his quote was under $4,000. Spread the word , Minnicks should be ashamed of themselves!

Annette R.

We had duct work installed in our basement to increase circulation. Zack and Charlie were great. They were very professional and extremely knowledgeable. I commented on how young they were with so much experience. You will not be disappointed. They were very thorough and came prepared. They wore shoe covers as not to track dirt in my home. They added a vent on my wall, looked as though it had always been there. They were able to custom fit the duct work above our heating unit and around other existing duct work. They did an excellent job. They were very polite and well mannered. I would highly recommend them for any ductwork job.

John M.

We are unhappy Minnick customers. We found them overpriced and the front office, beyond the receptionist, disrespectful. They said it would cost $1000 to check two circuit boards on an existing PTAC unit that wasn't heating. Suggesting we buy a new unit, they charged us $2900 for a new Amana PCT153G50 unit, that took them all of 30 minutes to install, literally pulling the old unit out and sliding the new unit in. No retrofit, no new sleeve, no new outside grill, no drain package. When we found that that unit lists on-line for $800-$1000, we called to voice our concern. We were 'promised' a call back from the leadership team which we never received.

Joshua K.

Minnick's refused to honor my parts warranty with Carrier. My motor fan broke on my heat pump and I got Minnick's name from the Carrier website. When I mentioned my warranty with Carrier, the technician told me to work it out with Carrier. Carrier says they don't deal with end customers and the dealer should have handled it. I called Minnick's ""customer service"" several times and never got a call back. This cost me several hundred dollars!

Joel M.

So much money charged for the job and they set up the HVAC condenser to leak into the crawlspace.

Cheryl U.

I called out Minnick's to get a second opinion for our AC unit. Was getting the run around from another company. They came out right away- texted and emailed to let me know they were on their way. They were honest and professional. Excellent customer service- explained everything that was going on with my unit and did not pressure me to switch over to them or try to sell me anything extra. Hopefully I will not actually need anything done in the future, but if I do you can bet I will call be Minnick's.

Latonya W.

I contacted Minnick's and asked for the cost of diagnosing the issue with my air conditioner. The young lady told me it was $89. That was reasonable, considering the other places I called said $100+. When the tech arrived at my home and began the work, he asked me if I was aware of the $89 fee. I told him I was. Next, he asked if I was aware of the additional $189 fee for the diagnostic. I certainly was NOT! I called the office and spoke with Rachel who told me I had the right to decline the service if I didn't agree with his price. Are you kidding me?! I took time off from my job to meet him, based solely on the quote of $89. She also told me the techs set the diagnostic price based on what's required to diagnose the issue. This means you're blindly going into an agreement for service. On top of this, I hadn't received the emailed copy of the invoice. Rachel emailed it and ensured I would receive the $89 dispatch fee as a refund. I still end up paying much more than anticipated, because my $89 fee turned into $247!! It's now 3 days later and no refund is in my bank account. These people are liars and only want your money. Stay away!!!

Ryan M.

Minnick's did a great job converting my oil system to electric. They installed a new heat pump, new electric furnace and redid some duct work in basement to improve airflow. With our old system, our upstairs would always be hot and muggy and now it feels great. Steven and Anthony were the techs on my job and they we very professional and neat. This was a two day project and each day they arrived on time and would leave the house neater than they found it. They literally show up to your door with their own floor mat lay it down and stand on it while they put on shoe protectors. They also coordinated with another company to remove my old oil tank at no cost (just the remaining oil) - I am glad to get rid of that. Before this project, I used them to get a new hot water (converting from oil to electric) that was also a great experience.