Milestone Garage Door Repair

Gordon G.

On a Saturday a rat got into the electric box on the outside of my garage. Only had electricity in half of my house. My husband has to have power for his oxygen machine. After some discussion with Chad and he said it would run between $1000 and a 1500, but he could only do part of the work today, but it would get all the power back on and he was only going to charge me for the work he had to do today. It was 27 degreees outside, weekend, and sick husband so I did not have the time to shop prices. He was gone in 2 hours, but wanted a check for the full $1500-as mentioned before he told me he was going to charge for the part of the work he did today. I think Chad would make a great used car salesman, but I got ripped and so will you if you use them. Who do you think is going to pay for all those TV commercials, you are. DON'T use Milestone.

Edwin G.

We have to move to take care of my mother-in-law w/stage 4 ovarian cancer. Do you think Milestones L's security division cares? It is all business and a money. I wouldn't recommend them to anyone. I never had this problem w/ADT. I gave them a chance be the electrician was knowledgeable. I was completely taken advantage of.

Donna B.

I always get a return call right away. Also, the technicians have all been very professional and provide excellent customer service. They explain everything to you and answer your questions thoroughly. As a first time home owner, I am thankful to know who I can call for electrical issues without fear of shoddy work/repairs being performed. I have utilized their services on a few occasions now, and they have a lifetime client in me!

andy c.

I called and discussed the security system with milestone electric, I was told for the system that included remote controlled door locks, thermostats and lights, along with remote control of my alarm system, the cost would be $39.95 a month, plus I would have to pay for the intstallation of the door locks, thermotats, and a $99 installation fee.

My appointment was Saturday (today 11/2), between 2:00 and 6:00 , the technician arrived shortly after 7:00 PM (yes, 7:00),,,and was quick to tell me the cost per month would be the $39.95 quoted PLUS an additional $5 for the each of the extra services (the base price started at $24.95 but I wanted the $39.95 system because it included the extras

Obviously I quickly informed him that was not the price on his website, he ask to see it, and I showed it to him. Having obviously heard this before the salesperson (realize he was more sales person than technician), got his boss on the phone, who said "our website didn't say that there weren't any extra charges).

He defended this obvious bait and switch.

They should not be allowed to stay in business,,

BEWARE MIlestone Electric will rip you off based on my my interaction with them,,,

Andy Collins

Kwan G.

"WOW what a profit margin they have and sales push. Be aware and be smart"

A few months ago I called Milestone Electric to come to my home and give me a quote for fixing my florescent lighting on the top of the kitchen cabinets. Some would come on and some would not but just flicker and go off. I had two 4' and two 2'. I was told that my builder of seven years ago put in older fluorescents than what is being used today. He said I could replace them all or replace the "ballast" which is a small electric box which makes the fluorescents work. He gave me quotes for three options as I made it clear to him I was not going to spend a lot of money getting these lights working again.

What a joke the quotes ranged anywhere from 500+ to 800+. The lower price was to simply replace the ballasts. I said thanks but no thanks and good buy! It just did not feel right.

Before he even left my driveway I looked on line (Home Depot) to price a ballast and guess what one cost anywhere from 15.00 to maybe 24.00. So even if I replace the ballast in all four lights with the highest price ballast, for my lights, would have cost about 96.00.

Can't imagine the price difference for replacing all four ballast is labor. What a profit margin!!! WOW I wish I could get away with that. That must be how they can afford their advertising budget.

I can't believe that Milestone thinks the end consumer's, like me, are that stupid and uneducated!! If they do I'm guessing this will catch up with them if it hasn't already.

Get a good Handyman.

M A.

Their website says if you call before 10am, they will have someone there same day service. I called at 9:51am 10/12/13 and was told the next available appointment for the Grand Prairie, Texas area would be 10/15/13; three days later. I declined to set up an appointment because I needed a breaker changed out because air conditioning was not working. Is this false advertisement? I then did a review check on Milestone Electric and have decided to use someone else. My advice to Milestone Electric is really simple, "Don't advertise something that you cannot perform".

Tamera H.

I will never use this company again! My appointment window was 10 am to 1 pm. By 2:30 I called to inquire. The gal had made the appointment for June and this was August. They charge $69 just to show up and give you an estimate. Their pricing is done by the technician according to "level of difficulty" and he pulled out a binder with about 5 set prices. I declined his estimate that was 3 times the amount of another estimate received. I paid the $69 fee and declined his offer to call his supervisor to "get another price". He left me with a colorful, shiny brochure, stickers etc. which I promptly threw in the trash. The technician was nice though. I hope he finds a better company to work for. I got the impression he was a little embarrassed by the price he had to give me.

S S.

Scheduling and time of arrival was good. Resetting our alarm system around 150 dollars+.

Ruth C.

I am very concerned about my $5,000 bill (charge) for an afternoon's work. I am having the bill reviewed by an another company and an electrician. The first report from a contractor/home builder indicates an excessive charge of $2,000. If that proves wrong, I will remove this comment. But, I would urge caution. The company could not or would not break down charges into parts and labor costs for us. And - the Milestone worker said he would not be paid, could lose his job or license if we complained. What is up with this?

Kar L.

Desperate for an electrician to correct issues from the inspection on selling our home in a quick turn around time, I called Milestone. I had not worked with them before. Their process for alerting you to the name and expected arrival time was appreciated as time was tight.

Don P from McKinney was our service person and was extremely polite, knowledgable and honest. He walked me through each of our identified problems and made the corrections or recommendations.