Milestone Garage Door Repair

Nicole M.

Andrew Mizell and Nestor Monge are amazing! Our water heater buster last night, and they showed up first thing this morning and completely replaced it in no time. They were so knowledgeable about everything related to it, and we couldn't be more grateful! Thank you guys for getting us back up and running!

Nique C.

Rinnai tankless water heater error code 11 which requires cleaning of the burner plates per the owners manual. Advised the technician of the same information upon his arrival. We agreed to price to flush the system $321.00. The technician was not sure how to clean burner plates without calling the manufacturer (on a Saturday afternoon) and completing a full inspection which would have increased the price of the repair. Bottomline, technician did not complete system flush or cleaning of burner plate after removing the unit cover. I was charged $99.00 service fee and advised to call the office on Monday to have another technician come out to flush system and clean burner plates. Still no hot water. I just felt like the technician did not want to do the work unless I was willing to pay a price in the $600 - $700 range for a routine maintenance for this type of water heater.

Mark M.

Absolutely the worst. $635 to come out to check why I had no power going to a ceiling fan?? Really? Then the tech really told my wife it should be called the scamdemic. Totally unprofessional. The only scam going here is their pricing. Had I been home for the service call, I would have totally not accepted them to do any work when quoted the outrageous price they wanted. They should change the their tune from we'll fix it in a flash. To we'll f@$k you in a flash Never again. I promise you that.

Update: 09/14/2020 I received a generic response to my review. About your reasons for charging higher prices. Complete BS and absolutely insulting. I've seen this same response to countless other bad reviews. No way will I be calling you back to discuss anything. I'm not going to waste my time. I have counted my losses and I'm moving on. Never will your services be requested at my household. I will also be sure to share with close friends about my experience. Unfortunately you will continue to stay in business by charging ridiculous prices. Hopefully this message will guide people away from you.

Jessica P.

Asked someone to come out and look at my nest thermostat. He couldn't really figure out what caused the nest to go out, if it was the unit itself or our larger air-conditioning unit. Then he spent a lot of time telling me how old my system is and how it's using refrigerant that has been phased out and then just tried to sell me on a new air-conditioning unit. my system may be old but it's working just fine and I don't wanna spend $10,000 on a new unit right now. His Band-Aid fix was still going to be over $2000 to upgrade some wiring etc. and he didn't know if it was the root cause of the nest going out. Wasn't the experience I was expecting after having dealt with other air-conditioning companies. I have another technician coming on Monday who I know well to get a second opinion and I fully expect him to give me a quote for a lot less money I'll update the review after we get the second opinion. I chose milestone because they advertise all over the place and supposedly have a good reputation but it Just seemed more like highway robbery.

Linda T.

Price gouging if you ask me taking advantage of people's money a job that's worth no more then three hundred dollars they want to charge you 2077 giving you a petty 15% discount to make it itook like your getting some discount. Your company is pathetic and you shouldn't be in Business. Making people pay for your commercials. I will not use this business again even though I signed up for the crappy membership to get a 15% discount whoppy doo. You pay 99.00 to get a 15% discount on your repairs a year. Get out of here. I don't recommend anyone to use this company. Because on top of that they keep adding and adding and giving you options where they are still adding and adding more to your bill. What a disgrace. This Plumbing job is not all that money. Pathetic taking people's money in tge middle of the pandemic we aren't rich we work for a living just like you.

Barbara M.

We had been using this company for several years and will no longer do so. To anyone thinking about using this company in any way, PLEASE GET A SECOND ESTIMATE. First, they are constantly trying to sell you something that you don't need. And second, they have tried to get us to do things that were not needed twice and cheated us once. And those are the only things I know about. Their a/c heating technicians told us we needed replace a 12 year old furnace. This was to cost between $12,000 and 20,000. When I told the technician I was going to get a second estimate, he offered me 5% off if I would sign immediately. I told him, "No." When the second person came to give us an estimate, he informed us that the furnace was 8 years old, under warranty and in no way needed to be replaced.
The second incident occurred when one of their plumbers charged me $300.00 dollars to replace the inside of a toilet. When I looked inside the tank, only one piece had been replaced and that piece costs $30.00 on Amazon. When I called Milestone and sent a picture of the inside of the tank they immediately offered to reduce my bill.
The third incident involved an electrician who told us that he was unwilling to install 4 new electrical sockets until we replaced our entire fuse board. At that time our fuse board was less than 4 years old.
Please take care if you use Milestone!!!!!!!!

Ken F.

My sister was having trouble with her A/C and on a recommendation from her neighbor, she called Milestone. The technician, Chris, came to the conclusion that the refrigerant lines running from the compressor to the evaporator were leaking. There is no way for a technician to know this for sure, as these lines go under the house and up through the concrete slab, so it was an "educated guess" at best.

Chris worked up a quote and my sister (who lives alone) was getting confused so that's when she called me to join in the meeting to help understand what was going on.

His quote consisted of 5 or 6 different options, hand written in the most general of terms with pricing for each one. The pricing ran from about $200 up to $23,000. I asked Chris to please put these options into an official quote with more details along with model numbers of the major components so that we could think about it before making our decision.

He replied that this WAS an official quote and that it was not possible to provide model numbers until AFTER the system was installed. I incredulously asked if he was serious, to which he replied "Dude, do NOT get an attitude with me!" I said that my name was not "Dude" and I did not appreciate him speaking to me like that. I also informed him that when I had my A/C system replaced (by a different company), I was provided with an official quote WITH MODEL NUMBERS prior to me signing the agreement. He argued that I did not know what I was talking about and there is no way that could happen. VERY INSULTING!!!

He was basically trying to strong arm a single woman into making a quick decision with very few details offered in his "quote". I am so glad that I was able to get involved before she made a grave mistake by signing with this unscrupulous company.

We have since called out a different A/C company, who is very professional, not rude and not trying to take advantage of us, and whose pricing is MUCH more in line with what I would expect it to be. We showed the new company the quote from Chris and and laughingly said, "so that's how Milestone can afford all of those silly commercials".

Do NOT trust this company!!!

Jennifer D.

We just had Milestone Plumbing come to our home to replace a bathroom faucet. We even had the faucet we wanted installed. We felt like we were dealing with a used car salesman. Constant up selling. The lowest price was 591.00 and that was with some kind of service plan. NO WAY! We pCalled another plumbing company we have used before (and should have called first). They will be out to replace the faucet for less than half what Milestone quoted. Never, ever, ever, ever again will we call them. Left us a with a very dirty feeling like they were trying to take advantage of us.


Responding to the the request to call Milestone. There are all kinds of things I would like to call you. However I will refrain. Not less than 5 minutes ago a local plumber from a small family run business just left. It took him all of 20 minutes to remove the old faucet and install the new one we have. Total charge with tax - $171.81. I stand by what I says in my review. No way will we ever ever ever call Milestone for anything. The one positive - you solidified our faith in this other business. We have used them in the past. We should have called them first. They are now and will be in the future our go-to plumbers.

Lynda S.

I had milestone electric out three times for the same problem....First time said it was a clogged sink..They charged $199.00 plus something like draino which was another $89.00. The 2nd time they said clogged sink and some more draino. The 3rd time they found a $8900 problem. A broken pipe under the slab causing the problem. They made a big deal about the previous repair men not identifying the problem the first two times and graciously offered to refund the money I have paid previously when we made the repairs. They supposively ran a camera down the pipe to discover the leak. Because of the price we got three other estimates from other plumbers. Everyone of them was more than $5000 cheaper. So we hired another company.

Today the other company came out a dug a 5 foot trench to where the leak was suppose to be. He found the pipe but no leak. He dug 7 feet and no leak. He went 10 feet....nothing. In the end there was no leak, no damaged pipe and we were out $3500.

We called Milestone and the response was "your plumber should have run his on test". Put the blame on our plummer rather than the SCAM they were running. I have emailed Milestone and also have an online chat. Have asked to have the owner call me. So far nothing.

The saddest part is i have used Milestone many times before. Looking back when they came out to do a repair they always found something else that needed to be done. Sometimes in the $1000's of dollars. Since they were always so polite I felt they were honest. I fell for it every time. Now I wonder what I have paid for that was not needed.

Buyer beware. They excel in customer service but charge for things that are not needed.

B J.

Really? I called then after getting 5 other (free) quotes for HVAC. A new system. I was advised that I would have to pay a $99 free for a quote.

I think NOT. I was interested because they are supporting training new technicians, but not at my expense!!!!!