Milestone Garage Door Repair

Carla N.

We purchased 2 HVAC two years ago and get the maintenance every year to keep the warranty. This year after renewal I kep getting texts saying I needed to renew before it was too late. I would text and explain I paid already and they would agree. This went on for several weeks until I finally had to speak to someone higher up. Three weeks ago I scheduled my maintenance service and they were suppose to come between 2-5. Called at 4:30 to make sure I was still on and they said yes and they would call before they came. At 6:30 I called to see where they were and was told they called me at 4:30 and left vmail to reschedule. Clearly they did not. I asked for a manager and still waiting. Wished I hadn't purchased from them. Poor customer service.

Jim C.

Well I just found out that a service contract I cancelled over 5 years ago with Milestone all the sudden was renewed. This company is very dishonest regarding their business practices. When I call them they said that was not supposed to be billed. I think what they really meant is that I was not supposed to notice they the ripped me of for 199.00 dollars. Maybe I am am just unlucky but every time I have had them do anything is cost 25 to 30% more than anyone else. Every time they came out they would try to sell me something instead of fixing it. If you ever have had a service contract with them in the last 10 years and cancelled you may want to start checking you credit card bills and see if by some chance they accidently renewed it for for and charged you 199.00. I am pretty sure all their technician's work on commission. But just maybe I am the only customer that ever had problems with them. RIGHT!!!!!!!!

Joe M.

If I could give zero stars I would. Had a tech come to the house a couple of weeks ago. While the technician was very nice and professional, like a typical salesman, he was trying to sell us on a new indoor and outdoor unit at the cost of $12,000!!!!!! Turns out a mom and pop business came and fixed the outdoor unit for $750! They inspected the unit and told us we have many more years before we have to replace it. The part and labor cost us $750!! How come a small company can do that, but the big boys feel the need to take advantage of the little people. Never again, Milestone. Never again!

Nicole S.

They tried to sell me plans and do everything except what I asked for. I asked for estimate they tried to sell me safety inspection and milestone plan. Selling selling I had to demand they complete the estimate I paid for to repair my electric I won't use them again. I didn't feel they knew what they were doing either. I did not let them do the work. They told me $79 for estimate tried to charge $548 for an estimate not completing work just the estimate. I do not recommend this company.

Matt S.

Terrible service. Don't sign up for their 24 hour service. Waste of of money. Total rip off. They don't do what they say. They give a line of bs and take advantage of people. Their tv ads our not truthful! They owe money to us! "The checks in the mail". Had a plumbing leak. 3 days to get to our home! What happened to the 24 hours!!!!! Got another company in 3 hours. Don't use Milestone!

Lawrence C.

I had a good experience with them for the most part. Yes they want to sell you the whole kit and caboodle and a warranty service agreement -but just hold your ground if you don't want it. I have used them twice and they are most capable. Just be clear on what you need done and prayerfully you are not in a emergency situation. Again they did very good work for me at a fair price but I did my homework prior to calling them and was determined not to get oversold. Very good & friendly employees.

Tony M.

OnCor discovered a burned wire behind my electric meter and advised me that I had to contact an electrician to repair and pull a permit from the city. When I called DeSoto for names of companies permitted to do work in the city, I was given the name Milestone. The electrical company I had used in the past was not permitted to do work in DeSoto.

Electrical technician Scott Clark did an outstanding job. Also the electrical panel had to be moved from my closet to the outside to meet city code.
Scott is personable and professional and was a pleasure to talk to. Since then he recently installed a light in my master bath. While leaving the house, he noticed small pools of water near my foundation. I authorized him to call in Milestone plumber service for me. Milestone plumber Corey Walker discovered that I had a very small pinhole leak near a cutoff valve. He showed me how my meter was spinning even with the water valve was shut off. Repair has been scheduled and my water bill should get some relief after the repair is made.

Milestone has shown that they have great service technicians. I recently met Ivan who performed an HVAC check as part of the Milestone Maintenance Plan (MAM) that I signed for.
All contractors were very professional and I felt comfortable talking to them. There is no sales pitch or upsale, just straight talk. They actually give options if work needs to be done.

Looks like I have found a "one stop shop" for most of my home maintenance needs.

Hailey M.

Milestone is my go to! Literally every person I speak to from plumbers and electricians all the way to the office people everyone is so amazing. Literally will never not use Milestone.

Aken J.

I got a quote for an one AC unit replacement worth 10k. Got both my AC Units replaced with Zero Percent Financing for 10k. Would not recommend this company or their MAM plan.

Bender R.

This is a marketing company, not an electrical company. As far as plumbing and hvac? Except high quotes as they sub out the work and add their own high profit margin. All the companies you see in tv that "do it all" should be avoided like someone with COVID!