Mike Williams Plumbing, Heating, Air Conditioning & Sewer

Elizabeth C.

So disappointed in MWilliams ! I've used them for the past 12 years against my better judgement ! They installed a new furnace / air conditioning unit 4 years ago in January turned my heat off and said I needed a new one instead of using my common sense and get 3 separate estimates I felt pressured to go with them that day !! As my heat was off in January ! 4 years later I still regret my decision as I feel like I was cheated and had to take a loan out for this over 15,000 dollars ! That also included a new Goodman air conditioner unit which I have numerous problems with it just stopping ! They were out 4 times last month and the last older technician tried to pressure me into resigning for their maintenance program !!! I cancelled that for a reason and the only reason I called them back last month is because they installed it ! Well the air went out again yesterday and I called a reputable company R.G. Out of Sherman ! Very nice and no pressure to add something on or sign up for anything! I just can't believe I let myself get scammed for all those years! Live and learn and I did the hard way ! Never again Mike William's I don't know how that company lives with themselves

Martin W.

I canceled my monthly subscription three months ago - twice! Yet MW has continued to charge my banking account. I am extremely dissatisfied with their follow through.

Connie N.

Avoid this company. They over charged, wasted my time and I still had to pay just to get an estimate. Another company charged a third of their estimate.

Stacey H.

It seems as if I'm not the only one having problems cancelling the service plan. I sold my house. When I called to cancel I was also told I had to write ""I want to cancel my service"" with name and date and email it to cancel@mike willliams. I did this and was charged again. When I called they said they never got the email. I forwarded what I sent them and they said it was ""cancels"" not ""cancel"". Sent it again. Today I was again charged for $18.00. When I said it seemed like a scam the receptionist said, ""We know what the email is, we wouldn't purposely give you the wrong one."" Bull.

Kazuko G.

These guys came to my mom's house to replace ONE utility faucet and upon leaving after a 30-minute fix they charged $600!!! Check around for better value. They are (in my opinion) ripping people off. And, look at the reviews below. These guys do not have a good track record.... !

Michael H.

Mike Williams came to my house to check my air conditioner yesterday, Friday. They didn't find anything wrong. They charged me $75 for the call. I understand that. However, when I got home, the air wouldn't turn on. Nothing. I checked everything I know to check. Nothing. I called Mike Williams. They said they would get right back to me. I didn't hear from them. I called again on Saturday morning, no-one called me back again. (each time talking to someone). I called again at 10. Sara answered. She wanted to charge me $195 to get someone to my house to turn our air back on. I explained the situation. She kept interrupting me. She was rude, unhelpful, robotic, and then decided that no-one was available to come to the house. So now I have to pay someone else to come fix my air. I'm sure its simply something Mike Williams forgot to do, but none the less, I have to pay for another service call. This is the worst customer service I've received since I can remember. DONT CALL MIKE WILLIAMS.

Mosbah K.

Don't be scammed, look for another company that gives you a fair price for an honest

This is the worst pluming company I have dealt with in my 30+ years of living in the Champaign, Urbana area. I called this company for a water leak in a bathroom. They send their Bloomington plumber who came in late with no moisture sensor. His suggestion was for me to tear the floor and find the source of the leak. So I did that and found that the source of the leak is a pinhole in a copper pipe in a very easy to reach area. I called to have the same guy come in and fix the leak. He looked at the problem, then went to his truck for nearly 30 minutes to come up with the cost of the repair. To my horror, his estimate for installing two 1.0 ft pieces of copper pipe 1/2"" and ¾"", four joints, and a T fittings was $1,536.00 (see the invoice). Yes, one thousand five hundred and thirty six dollars. The job would have taken an honest plumber about one hour. Total cost of the parts at a local hardware store is less than $30.00. The first visit and the work were done during week days at normal work hours. His response to this ridiculous charge is ""in a real world this is a very high charge.""
My recommendation to any of you not to call this company. What they will tell you is they charge $99.00 to send someone to look and the problem, but they charge by the job not by the hour. In my case, it would have taken about an hour to do the job, but that did not count since their motto is to rob you during daylight and much more at off hours. Also, do not fall for their membership fee scheme that gives you a discount. My job would still have cost $1,230.00.
I am submitting this review on their website as well that claims a five star reviews. I am certain they will not publish it and very likely they did they publish other negative reviews (so much for honesty.) Rating on Yelp put this company's services as very poor at a 1 star.

Mike W.

If I could give Mike Williams negative stars I would. I live in Panther Creek and 3 or 4 of my neighbors commented when they saw a Mike Williams van in front of my house. They conveyed that they believe these guys are crooks and after my experience with them I could not agree more. I signed up for their monthly service contract when I had 2 new water heaters installed to save money (at this point I cannot even tell you the amount). In any event, each time they came over (spring and fall) to do their check, they came up with literally thousands of dollars worth of stuff they claimed should be addressed. I know enough to know that most of this was bullshit and overpriced and did the work that really needed to be done on my own at a VERY SMALL fraction of what they quoted.

But, believe it or not, that is no the reason that I am posting this review. This morning I called to cancel my monthly service contracts. I was told that I had to provide a signature in order to do so, because they are registered with the Illinois Department of Insurance. That sounded very suspicious but more on that in a moment. I ate the complete inconvenience of driving over to the office on Clear Lake drive in Springfield. When I arrived I (probably a little heatedly) spoke about the ridiculousness of having to provide a signed document to cancel the contracts. The woman at the counter (don't know her name), just stuck with the mantra -- it is because we are registered with the Illinois Department of Insurance. When I pressed, she slid the window closed so she no longer had to talk to me. Wow, talk about poor customer service!

In any event, I just got off of the phone with the Illinois Department of Insurance and there is fact no such requirement. Oddly, I can't file a complaint with them because Mike Williams is not an insurance company. In fact, IDOI doesn't even understand why Mike Williams is registered with them. My supposition is so that they can give their customers the bullshit story they gave me in the hope that the inconvenience will cause them to delay or forget about cancelling.

I will also be filed a complaint with the Better Business Bureau as there in fact are laws (mostly as a result of similar practice by health clubs) to prevent businesses from doing what they are doing. You should check out the writeup on Mike Williams on the BBB website. There you will find that they have a rating of 1.5 stars. They have also had 9 complaints (now 10 with mine) filed against them in the last 12 months.

Buyer BEWARE!!

Nick C.

Had Mike Williams Plumbing come out awhile back for a leak I had on the pipe connected in my shower. Was already paying on the year for the Membership. They said it was cost around 400 bucks due to it being cross threaded. Which was not true... I ended up fixing it myself. I called back in January to cancel the membership. The secretary/call center said they would put in the cancellation, but never did. They finally sent a text saying to send a hand written letter to cancel. I was charged an additional 100 dollars for the next 5 months of service. Do not recommend. You are better off finding a reliable local contractor or watching YouTube videos. Will NEVER use this company again. I beg you, please don't waste your money with this poor ran company.

Mary J A.

Mike Williams Plumbing overcharged me by hundreds of dollars. They came out 3 times for the same problem but for reasons that made no sense nothing was ever covered under the warranty. The plumbers were courteous but I asked for a phone call back from Shawn in their office regarding the boat load of money they were charging me. Was promised I would get a phone call from her but its been over a month and I never have received any phone call or communication. I will never use this company again. Very questionable business practices. Feel like they really took advantage.