Mike Williams Plumbing, Heating, Air Conditioning & Sewer

Steve F.

Gave them one star because I can't go lower. Mike Williams should be ashamed to put his name on these trucks. They ripped off my 75 year old mother. Charged her $290. To charge her central air unit. Then put her in a $9 program with out telling her after she said she didn't want it. Dennis heating and air. Found the leak fixed the leak and recharged her system for $150. We are still having issues with the rip off company (mike Williams) and tell all of our friends about them. Oh they gave her a $900. Estimate to do the job that Dennis heating and air did. Stay clear they are awful. I don't know how anyone working for them sleeps at night.

Karrie M.

Greg did a wonderful job servicing my air conditioner. He was very polite and informative of the issues I was experiencing. Quick fix and I'm back to having a nice cool home! Good job Greg!

Tari P.

Make sure to get several estimates if you need a new furnace/ac. These guys cost three times more than the other companies, for off-brand equipment! Yes, they respond quickly if you have an emergency, but you'll pay top dollar for that response. I don't know how they stay in business when they are so much more expensive than other companies. THREE TIMES MORE EXPENSIVE!

Bj P.

Used them several years ago with good results, but they missed the appointment by 6 hours and never called. Got a nice post card a few days later attributing the no-show to ""unforeseen circumstances."" Decatur has a bunch of really lousy plumbing outfits.

Lesley F.

I had some issues with my furnace the day before Thanksgiving. I called and left messages for several companies. Mike Williams was the first (and quickest) company to follow-up on my call. They had a technician available in 45 minutes. The technician was prompt and professional. He diagnosed the situation and guided me through my options for addressing the issue. I'm quite sure I paid WAY more than I would have with most other companies. But, the quick response and resolution of the issue the day before a major holiday was worth the extra money. I probably won't have them do any ""routine"" work for me because of the exorbitant cost.

Miriam Q.

Was charged over $900 to install a dishwasher. All hook ups were already in place from old dishwasher. Was told it would be that much just because they had to go through one cabinet to hook up the new hoses. The installer used ONE single screw to keep the dishwasher in place instead of the two it required and that one screw came out in a month. The dishwasher pulls out from under the counter every time I open the dishwasher and have to push it back in after loading it. WILL NEVER USE THIS COMPANY FOR ANYTHING EVER AGAIN!

Michael S.

We are ""members"" in the priority club at Mike Williams. I had called them out to look at and exposed pipe leak. All the pipes are visible. The repair would only require 4"" of pipe and the faucet replaced and of course time. The tech looked at me with a straight face and said $577.

I had used them before and was charged almost $700 to replace a valve control that listed for $261 on the manufacturer's website. I called to ask about the breakdown of charges. I was told they have a flat rate price structure.

This is a scam... DO NOT become a member. Find a honest, trustworthy plumber that charge flat rates and is confident enough to give a free estimate. Mike Williams will hit you for $89.95 just to walk in the door. pfft Never again.....

Robert H.

Beware!

Mike Williams quoted my wife over $660 to fix a single burst pipe in our garage (not to mention various other questionable ""up sell"" tactics). I called to have the quote explained to me (how much for parts, labor, etc.) and was told it's their policy not to explain quotes over the phone???

Needless to say, we had someone come out for a second opinion and, in less than an hour, the entire job was done for $135.

I plan to warn any family, friends, or co-workers in search of plumbing services to steer clear of Mike Williams. Very disappointing experience.

Miranda C.

My cousin is opening a business in Springfield and called to see if this company could come out and bid a job that would probably cost $10,000-$20,000. The woman wanted $89.95 for the guy to come out and give a bid on a $15,000 job. Click. See ya!

Jon N.

Horrible!! Buyer beware!! They will ask you to join and become a ""member"" or pay a HUGE amount more as a ""non-member"". As a member they will start charging your credit card $9.95/month for minimum of six months. Then when the six months are up you have a real difficult time canceling your membership. You have to call this person, leave a message. Person calls you back next day and gives you long talk. Then if you still want to cancel you have to wait one more month! Insane!!