Mike Scott Plumbing

Cynthia T.

We received service from Mike Scott Plumbing and it was not great service. They showed up reeking like cigarettes, I am not a smoker and it was absolutely disgusting. I'm guessing a few of them were smoking right before they came inside. There were five or six guys. I was working in the garage, my house is being worked on. About 90 minutes after the guys arrived I needed to go to the store and I was waiting for one of the guys to come out into the garage, since they were accessing the attic through the garage. I figured I'd tell one of them I'd be leaving for a bit, I waited about 25-30 minutes and nobody came out. I tried avoiding going in due to the cigarette smell. I finally went in and nobody was there. I left the front door unlocked and closed the garage door. I was gone for 20-30 minutes and when I returned, they were in the house and garage again. If they were leaving, communicating this would have been nice. The inspector came by later that day and we failed. Mike Scott Plumbing had to return to make modifications. We had other guys working on the home and we had to ask the other workers if anybody had come out to do some work. We NEVER received a call or notice of when they'd be out. Luckily someone was there to allow them access to the home. We called the following day to find out what the status was and to find out if they needed to return once again, the gal at the office was unable to locate us in the system. OMG, I don't know that it can get any worse. Rather than going on and on, the only thing I can say is whomever the business owner really needs to step it up, there's a LOT of room for improvement, you need to do much better, learn how to communicate and make sure the employees are representing the type of business he/she would like to be recognized for. Very disappointed non-returning customer.

Tammy B.

I was charged for the 30 minutes the guy spent eating in the truck outside my house. When customer service was told of their failure to clear either drain, the promised supervisor call was never received, failure to install new piping as requested under the kitchen sink, failure to check for leaks after reinstalling the original kitchen sink piping resulting in a pond in my kitchen, they were kind enough to blame me for all my problems and offered to send me an invoice. My sarcasm apparently went over the woman's head because she gave me a happily enthusiastic thank you at the end. These people left a mess of pipe detritus from other homes on my kitchen floor. I don't even want to think what might be in it. They have no shame. Consider this - although this guy did remove his gloves before eating, he neither covered/removed a shirt nor washed his hands. If they don't care about themselves, they will not care about you. Oh yeah - when they say """"plus parts"""", they mean rental and usage of their tools, like a snake. Don't make my mistake.

Zero-Seven S.

Had them come out to pump my tank. After they had gotten all set up and started looking at my problem said they could not do it. Explained the problem, told me what needed to be done then refused to charge me because they couldn't do anything. This company has INTEGRITY, is HONEST and straight to the point!

Jimmy G.

l recently had to have a leaking faucet repaired, it still leaked. They had put in a new cartridge. They claimed that it was a faulty faucet. They still charged me $252.25 . I contacted Delta (the manufacturer) and they sent me the cartridge to repair the faucet. This time I installed the cartridge myself. No leaks. This should have been no more than a 15 minute repair job and they charged me for not fixing the leak.

Michael M.

inappropriate content and the other guy who is a no show up in the office on the phone

Cindy J.

I have had Mike Scott out twice because drains were clogged and no one else could come out as quick. Both times I paid and was told the problem was solved. Both times I had to have them out again the next day for the same problem. I paid $75 for the service call both times (plus all the extras) because they have no guarantee. This company is good for a short term emergency solution but call someone else to truly solve the problem.

Dianne H.

We recently had a potentially house damaging episode when one of our outside spigots and pipe failed and water seeped into the rear bedroom. Carpet and baseboards ruined. we called Mike Scott Plumbing and a plumber was here within hours! Professional, courteous and thorough. We highly recommend this business.

Jennifer C.

Kitchen sink stopped up and called Mike Scott for repair. The person sent was nice and polite. 2 days later stopped right back up. Went and bought the snake and did it myself. 330.00 wasted but lesson learned.

Robb S.

We recently purchased a 2 1/2 year old home in the Villages. I recently had Mike Scott Plumbing out to see why I was having water back up into the bathtub and toilet when we ran the washing machine. The tech said it was probably just a blockage in the line. He ran the snake in and said that would take care of the issue. I paid them $200. The next time the washing was run the same thing happened again. I called them back and was told I would have to give them my credit card again for another charge because they don't guarantee their work for that. No one even checked to see if this could be an issue with the back flow valve being faulty, they just expect me to keep paying $200 every few days I guess. Very poor service!!!!

Suzanne M.

I will never use again. 2 young men came out after back up in toilets and showers one came in after running a snake around 4 feet in to say nothing was wrong. The flushed my toilet said all good charging 154.00 for doing nothing. Called company back because we still have issues was told it was good when they left something must have clogged 2 days later so would be full charge. Horrible company to do business BEWARE