Mike Scott Plumbing

Brian C.

We called for a septic tank service and when the tech arrived he left a door hanger and never knocked or rang the doorbell. When I called I was told that the tech said he knocked, which was a false statement. I then spoke to.Casey, who identified himself as the boss, and he used profanity with me and refused to listen to my complaint. I will NEVER use Mike Scott again. They're liars and unprofessional.

Louis G.

Absolutely horrible customer service the lady employee Janice took our call and when we had an issue with an invoice that was promised to be waved being we would be using them to replace our drainage field. We wanted to speak to management or the employee that agreed to wave the invoice ,she refused to transfer the call unless be paid the invoice .To top it off she was extremely rude and did not care about the reputation of this company. This employee Janice did receive our payment and a forever lost customer along with a bad review for the company she works for.

Patrick P.

I own several rental properties in Ocala and needed to get the septic system pumped on one of my rentals. Mike Scott Plumbing was able to come out within an hour of my initial phone call and clear out the tanks. The customer service representative I spoke with was very informative and helpful. I am extremely impressed by the level of service I received from Mike Scott Plumbing. Pricing was very reasonable and the level of service is top notch.

Quin S.

I have two experiences with this company and their techs are unprofessional and rude. They came recommended by my contractor who was working on my bathroom. The first time they were repairing a valve on our toilet, and while they accomplished that and I was pleased with the work, the technician was rude and sullen. I put it down to a bad day. It wasn't bad enough that I wasn't willing to work with them again. This time however, enough is enough. Our bathroom is being worked on by the same contractor who again recommended this company. He was working in our bathroom when the tech came by to give us a quote on various things to be fixed. We needed a hot and cold fixture to be piped so that it could fit into a new fixture with only one knob for both instead of two, the top of the shower valve extended upward because my husband is tall and he had to bend over while using it, and a toilet installed. Pretty simple, at least to me. I just wanted to know how much it would cost. No work was being done this day. The tech called before coming. I wasn't at home, just my contractor, who spoke with him. The contractor noted the attitude himself. The tech took a look around and said he didn't have time for this and left. When I called to find out what happened, I was told he'd noted that there were a breathing hazard because of pets. I do have pets, but they are corralled in a room away from the construction, and the contractor was working there since early morning without any problems. I told them this. They said they would investigate. They called back and said they wouldn't be doing any other work for us without giving any explanation. I said that is fine, as I would not be having them do anything else with their unprofessional attitude. One of the things the management stated was that things are backed up right now and there are emergencies. I am the first person to acknowledge that there are emergencies and things happen. However, the tech called me to confirm that he was arriving. Nothing was stated that he had somewhere else to go to. That I would understand. Instead he didn't want to do the job and came up with something that would absolve him of responsibility. My contractor is upset and will no longer be recommending this company to his clients, and I'm calling someone else.

Brian A.

What a low life. His guy didn't install my RO unit correctly and it flooded my kitchen. After a month of excuses he is trying to blame us. Our proof is in fact one of his own men who said it was the original installer's fault. As soon as this company found out the extinct of the damage involved, they blamed us. Don't use this company as they are inept, irresponsible and dishonest.

Babs F.

Called SEVERAL local plumbing business's on a Saturday for what we thought was a collapsing septic issue. Within 45 minutes of initial call, Jose came to our Ocala home and found it was JUST a bad clog. He had it sorted and done with within an hour. Normally, I try to support local business and not call a MLM company. But, I have STILL yet to hear from the local guys, even the one's that I left messages with their emergency lines. It's now 5pm and taken care of when I called at 3pm! Jose was also VERY informative, and encouraged my 'shadowing' tendency and many questions. He also advised on how to continue to properly maintain my pipes AND septic. I will admit though, the gentleman over the phone told me the price would range between $65-$80 for the call and to do a clog, but it ended up being $160 for him to climb on roof and snake the drain. That price was...a bit higher than anticipated....but, I am just glad it's not my septic and it was JUST a clog. Thanks Jose! Marco Polo Village II Ocala, FL - Marion County (Not sure why it says I am from San Fran, CA.........)

Mike A.

I don't relish writing bad reviews, I much prefer giving a company kudos. I called Mike Scott Plumbing because my toilet was backing up. They sent a guy who was polite enough but spent a long time trying to find the problem and could not find it. After several hours, he gave in and called his supervisor. The supervisor said he could be at my home in 15 minutes. I waited almost an hour for him to arrive. He went over everything the first guy had done. Hell, I had even already pulled the toilet myself, to make it easier for them when they arrived! Then the supervisor Keith broke out the sewer camera, and spent a good deal of time trying to find an issue. They both remarked how clean and clear the plumbing pipes appeared. There were no leaks, no blockages, no roots, no cracks, no buildup. Eventually, they came up with a theory - maybe the pipes under the foundation had shifted and need to be re run. """"That's the only thing I can think of."""" They suggested the repair would best be claimed on my homeowner's insurance, as it would require accessing the pipes through the interior floor, through the foundation. The supervisor promised he would get back to me with 1) a video copy of the camera inspection for my insurance company, and 2) a detailed listing of the work required and a cost estimate. The supervisor said he would have that to me in 2 days. That was 34 days and three phone calls ago. No calls, no estimate. Just promises that someone will get back to me, and a statement from their business answering service person letting me know that Mike Scott Plumbing does not do any type of insurance work - a detail oddly omitted by both techs when they suggested I call my homeowner's insurance company. So, I paid for their service, they could not remedy the problem. I do not have the promised detailed estimate, nor the video of the camera inspection of the pipes, both of which I need for my insurance company. And no one is responding to my calls. Meantime I'm out one bathroom. I asked for the supervisor Keith's number so I could call him directly. Nope. Ditto for the tech they sent. Neither tech wore a mask in my home, or asked if I would prefer they did. Based on my experience with Mike Scott Plumbing, I would not recommend them to a friend.

Jill M.

Awesome customer contact team (really smart and efficient) from the start of the call. Upon arrival, within an hour(!) the service personnel was top notch, and the price was unbeatable. I have recently worked with several contract companies for multiple services and this one should be the model service for everyone! AND all seemed to ENJOY their job! What more could you want?

Alli A.

Called and was given a 3hour window to which the plumber showed up an hour late, no notification, no apology. Plumber couldn't turn off water at meter so he couldn't do the job. He then proceeds to hand me a bill for $87! He did NOTHING! I paid and immediately called the business to lodge a complaint. I was given the money back, but only after my discussion with a condescending """"manager"""". I would not recommend this business.

Mike V.

We received service from Mike Scott Plumbing and it was not great service. They showed up reeking like cigarettes, I am not a smoker and it was absolutely disgusting. I'm guessing a few of them were smoking right before they came inside. There were five or six guys. I was working in the garage, my house is being worked on. About 90 minutes after the guys arrived I needed to go to the store and I was waiting for one of the guys to come out into the garage, since they were accessing the attic through the garage. I figured I'd tell one of them I'd be leaving for a bit, I waited about 25-30 minutes and nobody came out. I tried avoiding going in due to the cigarette smell. I finally went in and nobody was there. I left the front door unlocked and closed the garage door. I was gone for 20-30 minutes and when I returned, they were in the house and garage again. If they were leaving, communicating this would have been nice. The inspector came by later that day and we failed. Mike Scott Plumbing had to return to make modifications. We had other guys working on the home and we had to ask the other workers if anybody had come out to do some work. We NEVER received a call or notice of when they'd be out. Luckily someone was there to allow them access to the home. We called the following day to find out what the status was and to find out if they needed to return once again, the gal at the office was unable to locate us in the system. OMG, I don't know that it can get any worse. Rather than going on and on, the only thing I can say is whomever the business owner really needs to step it up, there's a LOT of room for improvement, you need to do much better, learn how to communicate and make sure the employees are representing the type of business he/she would like to be recognized for. Very disappointed non-returning customer.