Mike Counsil Plumbing and Rooter

C. H.

These guys have been to my house several times. They have fixed the problem EVERY TIME. I bought the house nine years ago, and small things (and one pretty big thing) keeps going wrong. They are friendly, clean, and they do such a good job, I keep them on my speed dial.

Jack C.

Had a Noritsu Tankless isntalled by them about 5 years ago. Water started coming out of the drain valve and flooded out my garage yesterday. Called them this morning to have them come out to check out the problem. Victoria on the phone (very pleasant by the way) quoted me $530 just to come out and diagnose the problem. Of course if they need to fix something that would be on top of that. Hard to believe they have the balls to charge that kind of $$ just to come out and take a look. I really wanted them to work on it since I got if installed by them. You would think that they would stand by their initial job but I guess not. At least I did not have to fork out the $$s yet. Looking at other negative reviews this company just overcharges for everything and here's one more example. Look elsewhere for your plumbing needs.

La W.

STAY AWAY FROM THESE CROOKS. i WOULD GIVE A MINUS 5 RATING IF POSSIBLE.
I had a simple leak, which needed a new fitting.
I should have been possibly $200 to fix this leak. This place quoted over 2000.
I had a competent plumber come over and verify the information above.
This place prays on the ederly and uses scare tactics to convice them they have a problem that does not exist.

Lee M.

I have used this company twice and would absolutely use them for future needs and recommend them highly. I had a small issue from a DIY project gone wrong. Both times, two different employees, Paul and Jaime respectively, came out promptly and stayed until the issue was resolved (about an hour each). They were neat, clean, organized, had all tools in their cool green truck and I particularly loved their crisp white uniform with flag. I felt so helped and thoroughly cared about my plumbing issue.

Cyrus S.

Shane appeared within hours of having reported an issue with the water heater. He inspected the equipment and went out of his way to locate a necessary replacement part. The next day, on a Saturday morning, Shane appeared with his colleague Eric to replace the faulty part within an hour. The response time was excellent and the team was competent and efficient. I recommend their services especially when work needs to be performed quickly.

Twitch R.

I spoke with both Mike Counsil and Glenn on the day my parents were discussing getting this unnecessary repair completed on their home for the initial cost of $28k. Glenn had actually suggested to my parents that they discuss this with someone, so they ""don't come after us."" So, my parents called me. It is at this point that contact was made with both Glenn and Mike Counsil the owner to discuss what Glenn was trying to sell them and the fact that the initial cost of $28k was not going to fix the problem and an additional sum of money would be required. Mike Counsil's response on the phone was that he is not involved in the day to day operations of his business, and would have to get with Glenn; he said he would call me back. Instead, I got Glenn who then told me he would ""discount"" the additional repair. When I discussed with Glenn that discounting the additional repair that he says would fix their issue doesn't resolve the fact that they were trying to charge them $28k for something that he clearly admitted on the phone would not have resolved the initial reason why they called in.

My parents had called them out to their house because the plumbing was backing up into the shower and tub. This was on the 20th of January. They had no facilities to use. On January 21st, James came out to see what the issue was. James proceeded to tell them that they needed to repipe under the house, but he needed to get Glenn out to the home to get them an estimate. Glenn was able to come on the 22nd. Still, no working facilities for my parents. On the 22nd of January Glenn and James came out and said the cost to repipe under the home because of all the raw sewage that was leaking was going to be $28,000. Mind you my parents still don't have working facilities. Glenn manages to get my father, who is blind, to sign a contract he can't read. They also ask my mother if someone else needs to be involved with this decision because ""we don't want them coming after us."" At this point, my parents have cut the initial check of $10,000 to this place to start the work. I call my parents and start talking to them about this, as Glenn had suggested. James then walks in and tells my mom that the $28,000 he was trying to rob her of won't fix the problem - it's going to be additional money to repipe out to the city AND to add insult to injury they won't have facilities AGAIN. At this point I tell her to tell them to get off the property. Mike Counsil, the owner is then contacted, who then says he will call him back. Glenn calls my husband back and offers a discount to do the rest of the work. A discount to perform work that would actually fix the issue??? He doesn't offer to bring any sort of facility out to my parents home for them to use - this has to be discussed. The initial quote of $28,000 wasn't going to fix their issue. Glenn also texts my husband to say that the technician didn't want to go under the house because of all the raw sewage so he didn't start any work. My parents wrote their three day right to cancel and received their check back the following day.

Needless to say, I called another company out who then clears the line for my parents in less than 3 hours - after going without facilities for days. They took care of my parents first - then they actually put a camera down the line. Something Glenn failed to do.There actually is no issue with the pipes. I have photos of underneath the house that show zero sewage leaking and cast iron pipes that are not corroded as James' invoice says. I have camera video showing that there is no issue with those pipes.

They tried to take advantage of a senior couple that has one party that English is not her native language and a gentleman that has eye sight issues. They lied about their diagnosis knowing a blind, crippled man would not be able to look under the home himself to see what they were lying about, nor did they bother to take photos, as the other company did to show any documentation about their diagnosis.

In addition, this review has now been removed twice with claims of this being second hand information. The photo below of Mike Counsil's last four digits of his cell phone clearly indicate this is first hand information. If conversations between myself and both Mike Counsil and Glenn do not equate first hand, I am not sure what does; especially when we are talking about $28k worth of work that isn't going to fix the issue on a customer who speaks to a family member about this at Glenn's advise. The scare thing thing is that this customer happens to be a senior, is blind, cannot walk well, let alone crawl under the house and see he was being lied too about. Kudos to Mike and Glenn!

Cherie M.

First I would like to commend Chris Chavez for changing my opinion of
Mike Counsil Plumbing... my first impression when I called the office, the ladies answering the phone asked me the same questions, for which I had already said
all the answers when I introduced myself to them. The ladies also gave me wrong information to my technician which reflected the arrival time they said he would arrive, I think these ladies are trying to remember their opening line on the phone ""putting a smile on your face"" than listening to the customer. Chris did a thorough inspection of my entire property, he repaired and installed for my job, and was very tidy professional and clean when the job was finished. I would recommend Mike Council if you ask for Chris.

David K.

They came out for annual maintenance on time and were very professional. Their service technician Keven Bueno was very professional and checked things that I didn't even realize might be broken.

Rather N.

Complete Idiots. To all Plumbers out there, this IS the company that gives the rest a bad name! I used Home Advisor to get in contact with these people and had a call from them this morning. I explained to the lady that I need to have an RO water filtration system installed under my sink and I have all the hardware. She said she couldn't give me an estimate until someone came out to look. I then told her I just needed a high and low cost so that I can just have them come out and do the job. The lady gets back on the phone and said after talking to her supervisor that installation would cost $900-1000! Are you kidding me! I asked her if she had the correct price and told her again that I have all the equipment, and she said she told the supervisor that and this is only for an install. I also told her it must be nice to charge over $300 per hour! Wonder what kind of house the owner lives in? She told me she would recheck the pricing and call me back.....guess what, 2 hours and still no call, imagine that. 1 hour later I had a different plumber call me back and said he would do it for $275. What a rip off. I will be going to every online site to let EVERONE know about this poor excuse of a company! If I could rate no stars I would.

Cheryl W.

Very good experience. This was a fairly simple job (toilet replacement with low usage version). But since it was upstairs, the old one had to be lugged down and the new one lugged up. I was delighted at how pain free the experience was. The technician James explained everything very well, left everything spice and span.