Michael's Valley Plumbing Service Pros

Lindsey D.

Unfortunately, we're another long term customer that will never be using Michael's Valley Plumbing again. When they were on Angie's List (note: they are NO LONGER on Angie's List, apparently issues with low reviews/fraudulent reviews) and maybe a smaller company, service was amazing, prices were a bit high but worth it. Now, it seems they don't guarantee work, charge exorbitant fees, recommend highly expensive work that's 2-3x more expensive than comparable competitors and couldn't care less.

During our last call, they sent out a sub-contractor, which in and of itself is not a big deal, but still, that was a first - maybe they should hire more people. He was nice enough, but charged almost $500 to snake our sewer line. He was here for a little over an hour. When less than a week later we had the exact same clog come back, we called them back and was told ""sorry, no guarantees"" as that's what they wrote on the receipt. It's obviously up to the company whether or not they guarantee work, however, when you've charged basically $500/hr and your work was completed less than a week ago, you may want to think about how your lack of any care affects your repeat customer base.

My parents also have used them for many years and now will no longer as well because of our experience. Not to mention anyone they have recommended may also now never use them again. So there's possibly exponential customer loss because they don't stand behind their work - or even care to find a solution. Needless to say, there are plenty of plumbing companies who are eager for new business, will do the same work for a more reasonable price and actually care. Waste of money, time and effort. Spend your hard earned money with companies who WANT to have satisfied repeat customers!

Stewart S.

Amazing customer service!
The water heater that they installed two years ago malfunctioned five days ago. They responded promptly to my call to assess the situation. After replacing parts, and then finding new problems with those replaced parts Mike, the owner of Michael's, made an executive decision to just simply replace my water heater. He worked with me closely on keeping the cost down of the initial repair. So he graciously honored our original price of $300.
This company is a rare find. They have exceptional customer service and stellar ethics.
I highly recommend them!

Jason E.

I have used the folks at Michaels Valley Plumbing multiple times both for issues at our house and an apartment building we manage. From small sewage line clogs, refrigerator water lines, sink replacements, built-in shower/tub installation... MVP is extremely professional and backs every element of their work. For off-site work they take/share before and after pictures for my reference and records. I'm a believer in the phrase ""you get what you pay for"" and MVP delivers every time.

Ian A.

Michaels valley plumbing gets a one star in my book. First, they change the price on you after their first visit. We had a backup in one of the toilets and they came out and cleared the line for 265. The next time they came out for the same thing, they quoted 385. I told them the price was 265 last time and it took the owner to get on the phone and him and I disagreed about it. From here, it got worse. They said we needed a clean out, and they put it in the wrong place. We still had an issue and another plumber said it was in the wrong place. We asked them to come out and put one in and they refused. They also were very unresponsive. I tried to pay half and they would not accept.

Prior to this, we had to pay 600 to snake and hydrojet a drain. The only problem they couldn't clear and wanted more money. I strongly urge anyone to not use them and if you do, hide your wallet. Yikes!!

Mark K.

STAY AWAY!

This is sub-par - lower level plumbers - dressed up and charging premium prices. We used them based on Angie's list and paid a premium price for them (thinking that you get what you pay for) Not here. You get less.

We have had other plumbers since identify shoddy work and 30%-300% markups.

DO NOT PATRONIZE.

Frances P.

I hired Mike's Valley through Angie's list. There was a special for hydrojetting sewer lines with another company on Angie's list. but they were not available right away, so I call Mike's and they said they would meet their price. The reason to come out was because there was a plumbing backup in the toilet and bathtub and their were roots in the line. The bill for their service was around 550 dollars. They cleaned out a main line and said it was in bad shape and that they could reline it for 6,500 dollars.
I asked them to check the other lines when they were there and I paid extra for that.
They NEVER checked the line that had the backing up problem, so a month later I had the same problem. I called them back out and they said they would have to pull the toilet and it would be 450.dollars.. after paying 550 for a problem that was never resolved. Subsequently my homeowners insurance company sent someone out and they ran their cameras through all the cleanouts and discovered roots in three lines, one of which Mike's said they hydrojetted and charged me an extra 150 dollars.
The toilet line also has roots causing the problem and was not hydrojetted by Mikes.
In other words I paid for a service to clear up a problem and they did not even camera the line that was in trouble. I have since contacted Angies's list and they had been removed in January of 2012 for fraudulent reviews and not paying their advertising. Their name still popped up on Angie's list because if you put in a specific name, it still will come up even though they are blackballed. I spoke to John a dispatcher at Mike's and he told me what a ""screamin"" deal I got for 550. He was polite but still defended his dishonest boss. I tried to be diplomatic with him and basically the only way they will come out to fix the problem is if a pay another 450 dollars. They give NO WARRANTY for the work they did. They said the mainline pipe has breaks and therefore no warranty. The other line in question, that is the line that feeds the toilet and tub has no breaks and is 40 feet away from the mainline. This is an example of a company that is DISHONEST, obviously if they put fraudulent reviews on Angie's list and did not pay their advertising. Unfortunately their seem to be a lot of dishonest companies operating in the Los Angeles area and you almost have to be an expert in plumbing, electrical, etc. to get a fair deal.

Tony N.

After being happy with a previous job (see my previous review), I decided to use Michael's Valley Plumbing to do a large plumbing job at my house. I wanted to have a second washer/dryer hookup in the front section of the property. The job involved digging a large trench & installing piping & connecting to the city sewer for the washer discharge. The job also involved building an enclosure for the washer & dryer & installing a GFCI electrical outlet. The total cost was around $13,800.00. The contract called for 50% down payment & the balance upon completion - which I agreed to.

My first unpleasant surprise was when the contractor asked me to pay the balance before the job was completed, even though the contract called for the balance upon completion. After I phoned Michael's Valley Plumbing & spoke to one of the owners, that request was withdrawn.

The second unpleasant surprise came when one of the minor repairs the contractor said he would do was to reattach my water heater vent which was too close to the edge of the roof. The owner wanted to charge me another $250.00 for the job & tried to convince me that it was a big ""Two and a half hour job."" He didn't know that the contractor had previously told me it would only take a few minutes & he would not charge me for it, since I'd hired them for a big job.

The third unpleasant surprise came when the job was almost completed & after I paid the balance in full. The GFCI plug (specified in the contract) was not installed & the contractor suggested installing two GFCI plugs inside the enclosure so the dryer plug would reach the outlet without an extension cord. The contractor said that job would be an additional $480.00. That seemed outrageous to me, so I contacted a licensed electrical contractor & he did the job for $275.00.

Michael's Valley Plumbing does have some skilled technicians, but they are spoiling their good name with greed.

Update - Previous plumbing repair: I had Michael's Valley Plumbing do other work before the big washer-dryer sewer hookup. One of the repairs was to a leaking bathroom sink faucet. A valve stem was replaced & the leaking stopped but three months later, it started leaking again. I contacted Michael's Valley Plumbing & the owner wanted to charge me to repair the faucet again - until I told him that a faucet repair should last longer than three months. Their plumber suggested I purchase a replacement faucet from his truck - at $500.00 plus labor. After I said, ""No, thanks,"" he suggested I contact the faucet manufacturer (Price-Pfister) & order the part. I found the manufacturer to be far more reputable than Michael's Valley Plumbing; they sent me the replacement parts at no cost. After complaining that ""Every time we park our truck in a driveway, it costs us $80.00,"" the owner sent a plumber & he replaced the part in five minutes. No leaking since, but I'm wise enough to NEVER call Michael's Valley Plumbing again. Unless you like getting ripped off, I suggest you do the same.

Not the way to treat a customer who spent over $16,000.00 with their company.

There is a good reason why almost every review of Michael's Valley Plumbing is negative.

Tristan D.

Motion Picture Industry friendly... Owner used to work at Paramount. Nice guys, willing to help.

N M.

I called Michael on Saturday 4/13/2013...He was very friendly and nice...he listened to me to find out what I needed to be fixed in my house...He sent one of his co-worker, Efrem within 30 minutes....He was very knowledgeable, patient, and accurate...He fixed the issue very quick and I am very satisfy. In the situation that I was at, he charged me reasonable. I will refer Michael Valley Plumbing to whoever needs help, just call 818-612-6411.

Cara S.

Wow, I had the completely opposite experience as JY. Needed emergency plumbing on a Sunday evening, so I called these guys because I was really happy the last time they had come. The guy who answered the phone was very friendly and promised me someone would be out within an hour. Forty-five minutes later Efrem showed up and he quickly got the job done, with absolutely no mess. They quoted me a flat rate, which would have been high for a Monday morning, but seemed very fair for a Sunday night. Efrem even changed my toilet seat for me... and all I had asked him to do was loosen the really tight screws for me. I've called these guys twice and they are definitely two-for-two!