Michael's Valley Plumbing Service Pros

Leslie M.

RIPOFFF and Michael the owner doesn't care or return call reviewing the outrageous charges. $5 rubber garbage disposal splashguard that snaps in place? $100
$300 to pop in the $60 in line water filter.
1-1/2 hrs to write it up for 15 minutes work. Had to make two trips as he didn't bring the small regular parts that I informed were needed when I booked the call. The above two items and $6 ""T"" bathroom sink part - $400 charge for that.
The guy mentioned the move to other warehouse and the disorganisationn and said we the customer have to pay for their time looking for parts.
Calls to discuss were not returned, but I caught Michael the owner once. He claimed no time to discuss as he was on a ""big job at Paramount Studios"" - still waiting for the invoice review and callback over a year later.

Christopher K.

Let me start this by saying we have used this company on a number of occasions and they do quality work, but my current ranking is based on the quality of their customer service, including some ethical concerns regarding their transparency in disclosing fees up front on their most recent visit.

My wife recently called to make an appointment the other morning to have a plumber address a leaking valve beneath the bathroom sink; she made it for the evening so I could be home from work and they told her they would be there and nothing else.

The guy showed up on time, spent 3 minutes assessing the situation and told me it was a cracked angle stop (valve). He said the other one likely needed to be replaced as well since it was difficult to turn. He then went to look for parts in his truck.

When he didn't return after 10 minutes, I went to check on him and found him writing up a quote. It was for $553 to replace the 2 angle stops, which he did not have on him - he would need to go find them. I asked him why so much and he said it was because he was now on overtime since he worked a full day. We decided not to have the work performed this time and he said we were still responsible for the dispatch fee of $135..

We paid him despite the fact that they never told us of the fee nor the fact that we would be paying overtime rates for an evening appointment that was booked in the morning. I then went to Home Depot and bought 2 angle stops for $20 and replaced them myself.

Evelyn G.

No one is ever excited to call a plumber especially feeling on edge about being taken advantage of, but MVP was highly recommended by my neighbors (I didn't even look at the Yelp reviews beforehand which I'm glad). I contacted them and someone was sent same day to fix a couple of issues (minor leak under my sink & broken ice maker waterline). Jamie and Michael's son (sorry forgot his name) came to my house and addressed both issues. Jamie was upfront about the costs and explaining what he would do. It turned out that my leak was a simple fix (p trap slipped off and he pushed back into place). He also replaced my broken cooper waterline with a stainless flexible one to avoid further issues. Jamie was very professional in doing the work and it was awesome to see the interaction between Jamie and Michael's son who was shadowing. Michael's son was asking great questions showing his eagerness to learn and Jamie was patient and a good teacher. I'll definitely be a returning customer, but hopefully not anytime soon.

What I paid was more than what I would've wanted to pay but I'm not sure other plumbers would've been cheaper. I decided to give them a try since MVP was recommended.

Guadalupe D.

If I could give zero stars I would. The customer service is horrible! HORRIBLE. They were so rude and treated us as if we were friends. There is supposed to be a thick line between the customer and the business and they did not understand. A young man ( disgustingly skinny ) yelled and raised his voice. So unprofessional. There are many other plumbing services, avoid this one if you can.

Angela D.

If I could give this place zero stars I would. Horrible customer service, HORRIBLE. They are so rude to their customers and raise there voice as if we have known each other. Avoid this business if you can, there is many more services in the valley that are good and care for their customers.

Molly T.

I accidentally dropped a lid down my bathroom sink which caused it to become clogged. I called and they were prompt and had someone out within two hours (that's why I gave more than one star). The plumber looked down the drain and was able to see the lid. Seemed like it would be a quick fix. He dried to snake it out but couldn't get it out. He was going to have to go under the sink to get it out. Apparently there was plumber putty on the pipes which would make putting it back on not possible. He quoted me $450 dollars to fix it! Yikes. I couldn't commit to spending that much because of a stupid lid.. so I decided to wait on the fix. I still had to pay $89.99 just to have him come out to look at it. The next dad my dad came over to look at it and had it out within minutes without having to remove any pipes! I am super annoyed that I had to pay almost $100 dollars for nothing. Seems like a plumber should have been able to figure out the simple fix rather than my dad who works on computers for a living. Very disappointed with my service and feel ripped off.

Brian C.

Michael's Valley Plumbing is an excellent Plumbing company, Totto toilets are tough to install but these guys are so good and professional. I am having them come back to install my bathroom vanity, sink and all faucets.

Elton W.

Outstanding and highly recommended.
Had an plumbing emergency, and my in laws were coming to town. I called frantically and Eddie the manager was able to understand my issue and sent someone right away. He reassured me that his guys will take care of it. Thank you Eddie, and your team for the quick response and your team for being so professional.

Samuel M.

Before I dive into the satisfaction of having my homes plumbing issues resolved, let me point out the CUSTOMER SERVICE that was portrayed by the manager Eddie. A man true to his word quoting me a specific rate even when new plumbing issues around the house arose. If you want someone that displays true customer service and work ethic, hire them!!

Bryan P.

Just moved into a new house. Needed literally all the plumbing redone. Price definitely matched competitors, but the quality? Professionalism? Speed? All amazing. 5 stars. Thanks to the manager Eddie, he helped with all my questions.