Michael's Plumbing Heating & Air

Debbie N.

Our water heater's expansion tank rusted out causing several leaks to our garage.
Our home warranty company couldn't find anyone to come to our house. So we were left with the task of finding someone on a rainy Saturday.
We called 3 places. Michael's Plumbing called back first. Eric arrived within the hour, he patiently dealt with the warranty company, and replaced our expansion tank with ease. We would definitely recommend Michael's Plumbing and Eric, he chatted, did his job well and explained everything to us.

Jason S.

Great guys to work with! Friendly, on time, trustworthy. Kent always returns calls and is very knowledgeable!! I have worked with Michael's on many of my projects and they never disappoint!! Thank you!!

Debra S.

Kevin helped me to know that I need to call the electrician about our garbage disposal problem!! The outlet was the problem, not the plumbing. Very helpful in guiding me!

Jeanne N.

We have had Michael's since 2013 for our main residence. Each year we purchase their Heat and Air Service Plan for both our Reno homes.

This year, like so many businesses, their service plan jumped from $185 to $220. I called because I thought that was a big jump and because we are long time customers with usually applying a coupon. I was told we would pay $210 for our renewal plan.

Fast forward to the day of servicing when a technician was here working on the our furnace less than 20 minutes. He noticed he was heading to another residence of ours so he said we would settle up over there with the paperwork. By the time we loaded our grandchildren into the car and got to the other residence, which is only about 10 minutes away, he was gone from that residence as well. The billing he left behind indicated a charge of $220 for the second service, as well.
Thinking they would surly correct the error in billing once the paperwork was filed in the office, we waited for the billing to hit our credit card. Today we discovered the charges were $220 on each residence.

I am mediately called and was told someone would call me back to discuss the situation. Phil called me back and I explained my concerns as well as the fact they were many things checked off on the system evaluation that had not occurred. I questioned how he could know there was a carbon monoxide detector installed when he hadn't entered the house? I asked how he could check the thermostat without entering the house? Phil told the tech was advised him that my husband said he would turn up the thermostat. Checking with my husband, he denied any such conversation occurred.

In frustration and exasperation, I asked Phil to credit our account to show that we paid for a winter servicing for both residences and reverse the additional $220 charges for the Spring visit. I explained I was absolutely finished attempting to deal with a company that didn't keep its word on a price quoted and for servicing we paid for that didn't appear to even happen. Phil also told me the person in the front office I spoke with wasn't authorized to give me any kind of discount.

I would not recommend Michael's Heat N and plumbing to anyone.

Update: I did receive a credit for our summer service. I called Nevada Heating, who currently service our fireplace, and they will be happy to add us and become our new Heat n Air company.

Linda M.

Michael's Plumbing was great. They didn't leave us waiting for a week without water. Came the next day got our Freeze Protected Hose Bib changed out and installed properly. Showed me how to adjust the nut so it doesn't leak and just a absolute pleasure to work with! Professional and knowledgeable.

Alicia R.

Plumbing problems are never fun, but especially not when you have a sick little one and it's the weekend!

Our kitchen sink was backing up and coming out the overflow into our laundry room. After we got the initial pool of water cleaned up, I started looking for plumbers to snake the mainline. Michael's plumbing was one of the first I called and were able to come out the same day.

The gentleman who arrived was super friendly and knowledgeable. We showed him where the clean outs were and after less than 20 minutes with the snake, we were free from blockages! We live in an older home, so it is likely that there were just several blockages in the mainline that had built up over time. From inside the house, we could hear The snake running into each one. He took his time making sure to fully clear each stoppage and then continue down the line. After this, he tested our water and drainage in multiple areas of our home. He also gave us some advice on things to do to prevent further blockages like this.

My bill was pricey because I had emergency service on the weekend, but well worth it for the peace of mind and quick fix! Michael's plumbing has a fabulous reputation in our community for a reason! If you're looking for a plumber, hire them!

Bruce E.

They quickly found my AC problem (a burnt wire ) and fixed it. The weather was very hot and they responded quickly. Thank You

Jess A.

We recently bought a home and during our inspection, were told they we needed to have the plumbing looked under the kitchen sink and both toilets, as there was moisture damage. Michael's was recommended to us by a friend and they were very professional and easy to work with.

They contacted us to let us know when they were on their way, which was right at the beginning of the window they gave. Chris was helpful and professional and got to work immediately. He even turned on our water for us after TMWA to get it turned on prior to this appointment. He said the kitchen sink was an old leak and no longer an issue, but did indicate that both toilets were leaking. He replaced both wax rings and supply lines in less than two hours. We thought this would be a very expensive fix, and we were pleasantly surprised it was under $400. My dad, who is a handyman, was shocked at the low cost and said we got a really good deal.

We'll definitely be using Michael's again if/when we have other plumbing needs!

Danny G.

We were unlucky enough to have our AC go out during record breaking heat in Reno. We called numerous companies once we woke up to realize just how hot the house had gotten and out of ten companies called, only three were able to get us in during the weekend for repair.

Michael's was able to get us in about 5 hours after our first call of the morning instead of having to wait to the next day when both of the other companies would have been able to get us help.

Grant with Michael's arrived quickly, was professional and efficient. He fixed the problem immediately and knew the problem without any delay. One quick fix later, the cold air was flowing through the house again and all was well in the world.

We couldn't have been more happy with the service provided.

Tonny V.

After receiving 4 bids to replace my A/C that died, decided to go with Michael's. They did a great job and a lot cheaper than Sierra