Metro-Rooter

Paula S.

I am not at all pleased with the service I was told on Monday they would be out Monday afternoon or the latest Tuesday morning I called them Tuesday at 10am after not hearing from them back on Monday they said we were next . I then called around 2pm on Tuesday and we were next on the list still they arrived around 3pm and snaked the toilet and charged 99.00 very high for service I thought I would try them as they are locally owned and operated and I like to keep my money and business in Jacksonville maybe they are great for commercial where the money is but not residential . ill go with the bigger names next time. they were their a total of 10 minutes. They also had testimonials on their website but no place for reviews not cool.

Silvia C.

Really, I hate being Mr Negative, but the truth is that Jacksonville appears to have an above national average concentration of crappy businesses. This is regardless of income or race and extends from your corner fast food joint to allegedly competent law firms. Today's lucky recipient of vitriol is Metro-Rooter Plumbing Service. Don't use them! Why? The story begins with an overflowing septic tank in a house that we are renting out. We called several times on Friday. Metro Rooter missed the appointment and didn't show up until Saturday. Once they showed up, they didn't do the job, claiming that the tank was in a """"confined space"""", which was not true. Then, before leaving, the driver told my tennant to sue me! Wow, thanks for nothing! Bad service, bad advice, late, unprofessional and unhelpful. When you have an emergency, don't call Metro-Rooter!

Daniel S.

Been doing business with Metro Rooter for 13 years thru 3 companies. They used to be top notch & unmatched. The past year has seen them dwindle off. The Customer Service has gone away. I feel that they think they are doing me a favor by servicing my commercial buildings. I know them and have spoken with each of them over the years and have to say my last conversation with John the Service Manager has left me cold. I have been waiting a week for a repair to a hot water heater. Was told the parts were overnighted. Saturday the plumber working on my water heater told me """"he could not repair it"""". Now here I am going to work tomorrow morning in a medical office building a week later having to explain to Drs and medical staff that we still do not have hot water. John I hope you learn to treat your customers with a little more respect. Especially a customer of 13 years.

Debbi W.

I used to love this company. They would come out to pump my septic tank and sometimes send a plumber with the tank guys to handle any other issues I had to save me an extra service charge. They were purchased by Wind River Environmental recently and must have some serious communication problems. I have tried for 3 weeks to get my roof vents snaked and new screens installed as I am selling my home. The first time nobody showed in the morning as promised, I called them mid-day and was told they had a tough morning but would be out in the afternoon. I called them at noon the next day and cancelled as I had a realtor showing the house that afternoon and didn't want the plumbers to show up while that was occurring. A week later I called to reschedule and they did so with an apology. That appointment day came and went and they didn't show. I called them back the next day (Friday) and found out that nobody at dispatch had put me on the schedule. They apologized and promised to come out on Monday. It is Wednesday and nobody has come by or called me to let me know if there was a problem. Three strikes and they're out. I shouldn't have to call them and play """"Where's Waldo?"""" with them. I have another plumber now.

Darlene A.

I called Metro Rooter this past Monday and made an appointment for them to send me a Senior Plumber on Wednesday and he arrived promptly at 8 am as agreed. The Senior Plumber upon arrival was able to diagnose my plumbing problem right away and fixed it very quickly. I'm happy with the service I have received from Metro Rooter and the experts they have sent in the past to do the work. I would state the name of the Senior Plumber but I don't what him to get swamped with requests. Again many thanks to the Senior Plumber for his trouble shooting expertise and Metro Rooter for sending him.

Leslie S.

I wish I had read the reviews first. This company is AWFUL. I called them because my lift station alarm was going off and a neighbor said they """"USED"""" to be good. They sent out two service guys. After almost an hour one of the gentlemen stated that he could not fix the problem but that he would disable the alarm and come back within 48 hours with a plumber and a camera. Three weeks have now passed. No one has returned to finish the repair. My alarm is still disabled so if there is a real problem I will not know until sewage has overflowed into my yard. Not one time have they called me to follow up. I have called them at least six times and received multiple excuses and two separate appointments which no one bothered to actually show up for. One customer service rep actually told me their company had a more important job that came up so they sent all their staff to that client. I was low priority. For THREE WEEKS??? Find another company.

William D.

a buyer used them and they found a problem we didnt know about- thats the only thing they did right. All other info the owner gave me was BS. This company displayed inept and incompetent customer service. The inspection work they did was later found to be incorrect. I would not hire this company to plunge my toilet-save your money and dont listen to the owners """" expert advice' if they cant be professional with customer service they wont do a good job at your house

Jessica A.

I have used Metro Rooter for nearly 20 years. Each time I concede defeat and have to call a pro, I rifle through the phone book and more recently online to find the best and most economical. I always end up recalling my last experience with Metro Rooter and calling them first (and last). They always arrive sooner than expected, worked feverishly and fixed the problem properly....and always at the minimum price. Metro Router continues to earn my trust and my respect.

Karen R.

We called at 6:30 this morning and were charged a premium for same day emergency service. There is something wrong with our septic and we cannot use any toilets. With 7 people in the house, that is rough. I never heard anything so I called at 2:30 and was told that they overbooked and couldn't come until tomorrow. I wish they could have at least had the courtesy to let me know earlier, so I could have tried somewhere else. I will never call them again.

Kelly B.

We contacted metro rooter because it was the only place we could find that had a camera able to inspect the sewer line at a 1954 house we were trying to purchase on Amelia island . Donald came out within a day or two which was imperative for our short inspection period . He was courteous, knowledgeable and gave us an estimate for repairs should we decide to purchase. When we closed on the house he came back and got all our repairs done in a timely fashion . Would recommend him highly ! Thanks !