Metro-Rooter

Lois M.

We were very happy - Metro Rooter wanted the job, and they even showed up sooner than expected for our septic tank emergency. We were told we needed the lines unclogged when the clean-out didn't solve the problem, and I immediately phoned Metro Rooter again. They were quick to find one of their plumbers who was nearby, having just completed another job, and he came right over. The plumber got right to the root of the problem, literally - our line was filled with fibrous tree roots. Problem solved. Both the septic technician and the plumber were prompt, professional and courteous. It's getting more and more difficult to find anyone who actually keeps the real office hours they advertise, answers their phone, says they'll be there, and then actually shows up when they promise to. Metro Rooter did all those things. Nobody wants to pump out a septic tank, (can't blame 'em, I don't either) and """"emergency"""" is non-existent to most. We only have one bathroom, and I am not into primitive camping. Thanks so much for helping us out so quickly and professionally! Metro Rooter, I think you're stuck with us for the long-haul. Great job!

Steve A.

I called Metro rooter and asked to have my tank emptied. I asked if after he emptied the tank if he could tell me if the elbow that comes off the pipe to the leach field was there since I just had this tanked emptied a few months ago. Also if he could mark the pipe with a stick in the ground. They said he would and that he would call me before he got there. None of this happened. He did empty the tank and cracked my lid in half while doing it. I called and complained. They said there was nothing they could do about it. But they would sell me a new lid if needed. Worst customer service.

Michael W.

I hired Metro Rooter to come out and drain my septic tank. They did half the job I hired them to do. They wanted to settle for $150 to do half the job. I had tried to call the company 3 times and got a message from a secretary they would not come back and finish the job. Seems Management would not even call me back to explain they was not competent to do empty my septic tank. I will say this there is word does not mean much to me after telling they would do the job for $260 and could not finish the job. I would of expected management to have the balls to call me back and explain why they would not complete the job. SERIOUSLY would you trust them if they did this to you?

Deacon Chuck K.

We just used Metro Rooter for a pipe repair at one of our rental homes. They charged us a ridiculous price of $750 to cut out a 2' section of 3/4"""" polybutylene pipe and used 3 shark bites to connect new to existing. We'll never use this company again.

Abigail C.

Terrible service!! Can't be trusted to complete the job they were paid to do!! Last year prior to buying a home, I had metro come out to inspect and empty the tank. This year I start having issues, and over $600 dollars later I find out they never emptied the solid tank. I call manager multiple times, and never receive a return call. I'm offered $50 off this last bill which was mostly labor, due to their poor job the first time!!! Extremely poor service!! Unacceptable!!

AE E.

They have been the most reliable pumping service for as long as we've lived in our home. We called other companies but Metro-Rooter was the only one to answer the phone. Krystal was so sweet and told us if we didn't anyone to come out, to call them back. After no one answered or called us, we called Metro-Rooter back and Krystal made sure we were on the schedule. She tried to get us on their Sunday schedule but they were booked. They gave us a window of arrival on Monday and they came within that window. They are definitely a reliable company. I like so support smaller businesses but if they don't call you back, then they won't get my business. The gentleman who pumped our septic tank was so nice and professional.

Frank W.

Called Metro Rooter to clear out my septic tank on a Saturday morning expecting to have an appointment days later. They sent a truck straight out and had everything pumped out by 10 am! The service specialist George was polite, friendly, and very professional. Price was right. All in all a very good experience considering.

Kris S.

Just had Metro-Rooter come by and inspect my septic system since I found water (real smelly) running out of my drainfield. This is not good. Kyle came out and dug up parts of my septic and indicated I have problems. Bad drainfield. We discussed options - most of them expensive. Kyle suggested some possibilities to explore and was quite helpful. You should see the number of positive reviews on Google for these guys. I was not disappointed. We shall see where I go from here. Maybe I'll have to pee in the bushes!

John C.

Been doing business with Metro Rooter for 13 years thru 3 companies. They used to be top notch & unmatched. The past year has seen them dwindle off. The Customer Service has gone away. I feel that they think they are doing me a favor by servicing my commercial buildings. I know them and have spoken with each of them over the years and have to say my last conversation with John the Service Manager has left me cold. I have been waiting a week for a repair to a hot water heater. Was told the parts were overnighted. Saturday the plumber working on my water heater told me """"he could not repair it"""". Now here I am going to work tomorrow morning in a medical office building a week later having to explain to Drs and medical staff that we still do not have hot water. John I hope you learn to treat your customers with a little more respect. Especially a customer of 13 years.

Shawn H.

Metro Rooter was suggested by our real estate agent as the cheapest way to inspect a septic system at a house we were considering purchasing. Long story short, the experience was horrible. On the day of inspection the inspector told our agent and the homeowner that there were only a couple small issues and that the system passed inspection. The homeowner agreed to fix the issues and sale went into contract based on that verbal report. Then, for two weeks or so our agent could not get in touch with anyone to get a copy of the report. Then one day I get a call from our agent telling me she finally got the report, that it said the septic had to be completely replaced to tune of about 10k and the homeowner was getting ready to cancel the pending sale. This amounted to alot of STRESS on our part. As we couldn't trust this report, based on the huge disparity between verbal and written report, we were forced to hire another company for another report. Low and behold this report came back in 24 hrs and confirmed that, besides the minor issues noted in Metro Rooters report, which had already been fixed the septic system was fine. We have been living in this house for months now and no issues. My firm belief is that either there was a complete breakdown in the inspection process or Metro was trying to drum up business by saying we needed new tank and field. Either way, this situation caused much stress and cost me an additional 475.00 by hiring a separate company. I would not under any circumstances hire this company for any business, especially inspection of septic fields.