Metro Plumbing Heating & Air

Andrea H.

My experience with this company was over the top GREAT. Faboulous communication and care from everybody I worked with. All the guys were really caring and gave their time liberally. Cody expecially explained eveything to me in great detail. I recommend them highly.

James O.

I have worked in the Appliance business for a major OEM Appliance manufacturer for over 30 yrs and shocked at the service this company is providing. The tech/plumber was a very nice man, very cordial and professional, but it's a shame the marching orders they get from their leadership on ""upselling"". It's going to put them out of business. Never ever contact this company. We had 4 simple things needing repaired (2 faucet leaks, 2 toilet repairs) and the guy that came spent more time ""finding"" problems, extras that needed to be repaired. Made quotes of anywhere from $1800 to $4000 for the work I wanted plus additional repairs they thought needed done. Going with different company. They even tried to sneak in a discounted trip charge of $49 as opposed to the $89 I was expecting and the guy said ""this is what your trip charge would be with the extended warranty plan we talked about"" that I never agreed on. DONT USE THIS COMPANY!

Ron L.

So Metro sent out a different plumber with the correct Delta faucet handle cartridge. All is good! At no additional charge

Nelson L.

Had Metro come to give me estimates to repair a drain field for my septic. I got an estimate of over $3000 for a repair, for which I paid half down ($1600). They came, dug up two of the field lines, and punched a hole in one to see how the fluid drained down. They then stated the field line was no good, and they couldn't do anything except replace field lines. They covered up the digs, not patching the hole they made, actually wanted to charge me more for the dig and to be told they couldn't do anything. They then let it go for what I had already paid. I SHOULD HAVE gotten a refund. They didn't actually fix anything. They then proceeded to give me 3 tiers of estimates- 15k, 20k, and 25k, to lay new field lines. Oh yeah, they wanted 3 days to complete the work. After a week, I had septic overflow coming up through a hole in the ground where they punched a hole in the drain pipe.
I called Budget Septic and Drain. Lee came out and gave me an estimate of $3400 to repair the drain field. He came out and in about 3 hours, hooked a new drain line to the bottom 3 fields to bypass the clogged bad 2 lines further up the yard. All is draining and working properly- at a savings of tens of thousands of dollars, and 3 hours time.
Use Budget, not Metro. All Metro is interested in is markups and upsells. WAY OVERPRICED.

Ryan S.

come on... their prices are ridiculous... they spend out the ying-yang with constant advertising and just dump the costs onto you the consumer...

Colton C.

Quality , warranties , People are all great communicators. Spare no expense to assure that everyone gets a 5 star experience.

Leah M. M.

2023.
Overpriced. They did not itemize the bill. Charged me more than reasonable for changing a valve that was max 230 dollars. Then told me to replace the pressure valve or they would not be responsible if the problem persisted. Sold me a useless insurance that supposedly brought the bill down but was a scam to probably come 2 a year to make money of me. When checking the bill, I realized that they charged for 2 hours 750 dollars approximately and other fees that came out two 2 valves replaced for 1450. I called my previous plumber in another city, and he told me that should not have cost more than $500. They justified the bill sating that they charge one amount no matter how long they take. Good news if your problem is only 1 hour and minor, they will still charge you that fee. They also told me that they charged me all that money because the supervisor was helping the worker. Ok I was paying for the training. I guess. It took them 1 month to reimburse me that useless insurance and I had to go in person. They also gave my neighbor an estimate of $22,000 for two new outside air conditioning systems and another company in Ringold, GA did it Dec 2023 for 12,321 both units. Definitely I would really recommend checking around with other companies as well.

Fred S.

Metro is THE BEST! They did a great job on a plumbing issue a couple moths back and today we had to replace an interior air handler. It was a tricky job because we had to match an existing compressor. Team Skrent took care of us, they went above and beyond and did not leave until everything was 100% right, they were the nicest most courteous guys on the planet and even made friends with our dog and kiddo. And on top of that, AFTER the whole install was done we found out they had saved us money off the estimate, a significant and welcome amount. Don't call anyone but these Metro. *****

(Hate to read about some bad experiences here, but it doesn't reflect ours.)

Anthony A.

After using the descaling unit they sold us, we found out it did not soften the water like we thought it would. They replaced it with a water softener/ filter and now it works great!! They did not charge us for the swap! Very nice people to work with on this project.

Alayna B.

Called them for a clog in my kitchen sink drain... they came out on Monday, 2/12/2024. A technician named Zach came out and tried to snake the drain with their ""$93 or free"" promotion with no success. Zach was very kind and I was happy at that point with the service he provided, and he was apologetic that he was unable to fix my problem. Metro then called a supervisor named Cody out the same day to give an estimate on a more full-scale repair. Cody came out and wrote me up an estimate a drain replacement, plus a bunch of things I didn't really need, totaling $26k. He planned out the financing for me at $395 per month for 10 years. With their interest on financing, that comes to over $47k. When all I needed was a kitchen drain repair.
I called a different plumber for a second opinion, who came out today, 2/14/2024, and he snaked the drain apparently better than Metro did and fixed it for an easy $188.
Not sure if Metro intentionally tried to scam me or if they're just incompetent, but I won't be calling them again either way.