Metro Plumbing Heating & Air

Anthony A.

After using the descaling unit they sold us, we found out it did not soften the water like we thought it would. They replaced it with a water softener/ filter and now it works great!! They did not charge us for the swap! Very nice people to work with on this project.

Alayna B.

Called them for a clog in my kitchen sink drain... they came out on Monday, 2/12/2024. A technician named Zach came out and tried to snake the drain with their ""$93 or free"" promotion with no success. Zach was very kind and I was happy at that point with the service he provided, and he was apologetic that he was unable to fix my problem. Metro then called a supervisor named Cody out the same day to give an estimate on a more full-scale repair. Cody came out and wrote me up an estimate a drain replacement, plus a bunch of things I didn't really need, totaling $26k. He planned out the financing for me at $395 per month for 10 years. With their interest on financing, that comes to over $47k. When all I needed was a kitchen drain repair.
I called a different plumber for a second opinion, who came out today, 2/14/2024, and he snaked the drain apparently better than Metro did and fixed it for an easy $188.
Not sure if Metro intentionally tried to scam me or if they're just incompetent, but I won't be calling them again either way.

Bonnie H.

Very pleased with Metro Plumbing for my a/c needs. Ben Stewart was our technician and he did an exceptional job and had fabulous customer service skills. I will continue to use Metro for my a/c and plumbing needs,

Kelly S.

Don't even think about it. call someone else.
There pricing is total price gouging.
Call just about anyone else

Kensington N.

We called Metro to come look at our encapsulation and patch some holes. Our technician, Jeremiah, was a pleasure to work with from the moment he arrived (on time - which is so appreciated!). Jeremiah was quick to find the issue and was diligent to make sure it was fully resolved before he left. Having to make a home service call is never ideal, but Metro made it a seamless and enjoyable process!

Linda C.

What a disappointment our whole interaction with Metro Plumbing turned out to be. Contacted them to install a handicapped toilet and a new kitchen faucet a week ago. We obtained all parts for their installation time that they indicated would be on this past Monday. They set the time and date... Monday at 9:00AM. We are in the midst of moving and time matters as there is much going on. No show at 9:00 AM. No call. We finally reached out to the office at 10:15 AM only to be told they were short techs and needed to reschedule. OKAY... no call made to us to let us know that? They rescheduled for this past Wednesday at 9:45 to 10:00 AM. Again... no call and no show. We called at 11:15 AM only to be told they would be there at NOON. No explanation as to the late arrival. At 12:50 PM we decided that enough is enough. Again, no call and no show and it's going on 1:00PM. I don't understand the total disregard of a customer and the uncaring attitude displayed by all we had contact with.

Stacie P.

Overpriced. $500 an hour is ridiculous. That's to replace hot water heater in garage.

Linda B.

Very disappointed in Metro. Called because we had a clogged toilet that was pouring into our garage. Sent someone to check it out and all he did was try to sell us a product for toilet. Also quoted other jobs we had asked about. We questioned about the repair to the toilet only to be told that someone else would have to come out the next day. Needless to say we called another company and repair was made same day. Watch out for their charges. They are insanely high.

Richard H.

Did my HVAC and plumbing. Very combative when the work wasn't completed/ wasn't right. WAYYYY overpriced. They have a few good guys who want to do right, but management that's hell bent on screwing people.

Sherry P.

I would never recommend metro to anyone! They were going to charge my elderly mother $3,700 to change out her water heater and regulator. OUTRAGEOUS! When they were asked to leave, they said that their hourly rate is $500! Absolutely ridiculous!