Mercury Plumbing

Nickole S.

I had a great experience with Mercury Plumbing. I needed a pipe repaired under my kitchen sink and shower head replaced. Scheduling was efficient and Tom was knowledgable and honest. Pricing was very fair and I would highly recommend Mercury Plumbing to my family and friends. I will certainly call them for my next plumbing needs. Thanks!

Marla B.

Called @ 5:30 ish one evening and immediately heard back from a 24 hour emergency tech. He was super kind and informative and possessed understanding of my problem and customer service skills essential for taking a phone call. He asked to speak to my landlord and I connected them. Because my landlord wanted to save some $, she said I'd have to call in the morning to schedule an appt. No problem, Right? lol 7:45 next morning I called and left a vm - they open @ 8. 8:45 I called again because I had not heard back. I was informed that before I could be put on the schedule, I'd have to have my landlord call back again. She was not available and had already told me to schedule it and told their tech how she was going to pay. Paul explained that was their policy so I asked to speak to the owner. He took my number and said he'd send the message. 12:45 ish I called back because half the day was spent and I still had not heard back from the owner. Even though I had already found a certified plumber who could come out at the time I needed and was incredibly polite and professional, I still wanted to give Mercury the benefit of the doubt because they were recommended by a friend who used to work there years ago. I introduced myself to the lady that answered and she immediately knew who I was. She diverted from my request of letting me talk to the owner and explained that the owner was out of town so I might not hear back at all. I told her it makes no difference to me where the owner is; I needed a phone call. She said, """"Well how about you find another plumber"""". Obviously a poor online review is better than a conversation with the person in charge. Unbelievable.

Kim J.

The service is really excellent and the rates are good. Tom the owner was honest and I didn't feel like I was being taken advantage of. Thank You!

Bob D.

We originally used this company for installing our hot water heater and they did a great job. We called them back to quote on a re-pipe of our house and their quote was significantly lower than the two other quotes we received. Nick and Dave came to do the work and they were smart, efficient, clean and friendly. Had no problem leaving them in our house. Same thing for the the company subcontracted to patch the holes after their work was completed. Melinda in the office was great as well. What a team!

Chey S.

Worse Service EVER. Wish i could give zero stars. The plumber Ricky came out to fix our issue but did half-ass work. He spent 10 min working on the issue and said it was fixed. The only thing he did was clear the lines and that was all. He did not check for any other issues, assuming clearing the lines would fix everything. We had issues that same night. We called them back out and of course, we got Ricky again. According to the GM, he does a """"good"""" job, I absolutely disagree with that statement. When Ricky came out the second time, he went directly to the issue knowing where it was causing problems. He used the camera, a $250 charge we were unaware of, to help fix the issue. The GM's argument is that they did not need to use the camera and charge us the $250, instead just to charge us a visit in which Ricky should have fixed/checked the first time. I called to complain about the second charge and spoke with the service manager, one of the rudest individuals I have spoken with. He was unprofessional and did not belong in a management position. The GM was very professional, unfortunately, we did not see eye to eye on Ricky's work and said he was not going to take the service charge away. I will NEVER use Mercury Plumbing again.

Scott T.

Buyer beware, this is a very dishonest company. Quoted me $150 to change out a hotwater heater T&P valve. If it wasn't an emergency I would have replaced it myself but my wife was hosting a group of ladies at our house within a couple hours. Gave my wife a bill for $250. Unfortnatly, she did not have time to notify me of the change and paid Mercury the $250. I called them the next business day and they said my wife wanted them to stay long enough to make sure there was no more leaks. Mercury said they couldn't refund any money but would offer a credit toward a future service call. Recently determined the TP valve was leaking again. Mercury said they would replace the valve ($15) but would charge us a service call of $105. How about warranting your work? No warranty because I didn't notify them within 30 days. I didn't think Mercury's new valve would have been the culprit until I cut the drain line and realized the brand new valve was leaking. I asked about the credit for the future service work, they denied offering that. I asked them if they would mail me a replacement valve so I could install it...Paul refused. DO NOT USE THIS COMPANY!

J C.

Very disappointed. After buying a house with polybutylene plumbing with the understanding it would need repipe, we had the job quoted and chose Mercury on a recommendation, not the cheapest btw. Guy who quoted work very professional, Lady in office very helpful with paperwork and pulling permits. Three guys showed up and spent all day until about 6, so no water in house. That I would have been able to overlook had we not had a medicine cabinet broken, shower knob not secured to anything in wall, dishwasher kick plate just set in place without screws put back, leak in laundry room ceiling, garden tub surround hacked up with utility knife. First attempt to correct medicine cabinet a fail because guy brought cheapest one at lowes, not equivalent. Second return trip to correct other items Chuck did great job. Shouldn't have come to that, all quality of work issues. Then spent two weekends trying to get drywall guy in to close holes in walls. Then had to reach out to the owner to get tub fixed. He was totally clueless to the situation. Lack of attention to detail, expected better.

Javy R.

I had a leak from my toilet and I tried to do it myself with all the in-proper tools. I called Mercury and they nice lady who answered quickly dispatched a professional in less than 20 mins to my home. He came in and identified the problem with in 1 min, went to his truck was done in 5 mins. Worth every penny of professionalism and service. J. Rodriguez

Dee-Dee R.

Outsourced by my property manager. The plumber was nice but customer service was HORRIBLE. Spoke to 2 different agents - first agent couldn't hear me. She didn't say, """"Excuse me ma'am I'm afraid I couldn't hear you... Instead said, """"Wait wait wait wait WAIT!!!! You need to speak up or take me off that speaker phone."""" Then she hung up on me. The next rep I spoke to was a gentleman. Explained the whole situation from beginning to end. I even told him the customer information is not under my name it should be under my property manager's name or my address. He still collected all of my information which was a waste of 20 minutes of my life and then referenced that he would have an on call rep give me a call. Jason (also VERY RUDE) called. The environment that we were in was very loud and when he said his name it sounded as if he said his name was Jeovanni. He said, """"No! My name is Jason. What do you need."""" Overall it has been 4 days and there is still a huge hole in my ceiling only to be told that they do not reseal... in the words of Jason, """"We are plumbers not carpenters.""""

R.J P.

BAIT AND SWITCH COMPANY ... They gave me a price of $145 labor and $50 to $75 parts and when the job was done handed me a bill for $500 which I Did Not Pay... I tried to work it out and get the price down where I was Quoted and they would not move on there price and said they were going to call the police trying to scare me , I told them """" Do and Do it Now Before I do """" When the Sheriff showed up I showed the work he did and he seen it was a Scam and told them to Get Off My Property ...ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY ... YOU HAVE BEEN WARNED...