Mercury Plumbing

Roman A.

This is my second experience with Mercury Plumbing, both times were exceptional. In March Chuck was able to fix a leak under my house at a price that made me cry with relief, as I previously had terrible experiences with two other well known plumbing names in town that had excessive price tags...for a clogged sink and leaky faucet, they were hundreds more than Mercury. Today Shane came over to fix a leak in an American Standard tub faucet that is over 50 years old, a job that I was told could not be done. He did it and saved the vintage original hardware to my amazement. Mercury Plumbing is honest, reliable and timely. I am so grateful for them! Thank you so so much Chuck, Shane, and Melinda!

Nunya B.

Outsourced by my property manager. The plumber was nice but customer service was HORRIBLE. Spoke to 2 different agents - first agent couldn't hear me. She didn't say, """"Excuse me ma'am I'm afraid I couldn't hear you... Instead said, """"Wait wait wait wait WAIT!!!! You need to speak up or take me off that speaker phone."""" Then she hung up on me. The next rep I spoke to was a gentleman. Explained the whole situation from beginning to end. I even told him the customer information is not under my name it should be under my property manager's name or my address. He still collected all of my information which was a waste of 20 minutes of my life and then referenced that he would have an on call rep give me a call. Jason (also VERY RUDE) called. The environment that we were in was very loud and when he said his name it sounded as if he said his name was Jeovanni. He said, """"No! My name is Jason. What do you need."""" Overall it has been 4 days and there is still a huge hole in my ceiling only to be told that they do not reseal... in the words of Jason, """"We are plumbers not carpenters.""""

Lindsey S.

old mercury plumbing was bought by new owners. the plumber they sent to my place was trying as hard as he could to make a 30-45 minute job into a 2 hour job. i wrote a long review which somehow got lost by yelp. i put in a request to have mercury plumbing to come out with a different plumber to review what this plumber has done and so far i have waited 14 days. the new owners are giving mercury plumbing a bad reputation .

Amari H.

I had to wait several days for an appointment with Mercury. The receptionist was nice on the phone. They just didn't show up for the appointment. When I called them, they said they always make a confirmation call before coming out and since I did not answer the phone they decided to not show up. I called Holloway Plumbing. I did not have to wait as long for an appointment. They assured me they come out and if the customer is not there they wait for 15 minutes.

Hillary S.

I don't post reviews pretty much never but this was crazy. Last night plumber comes to my apt saying the people downstairs has a water leak, I already knew it was my issue because is not the first time it happens. We determine where it's coming from and we close the water. I told the plumber, don't work on it tonight because is too expensive and I don't have the money but my dad is the owner of the apt so he I need to talk to him to pass me the money so I can pay you so the money won't be available until tomorrow. I told the plumber please make sure you guys comeback tomorrow and we def do the repair and we can even to the repiping on my apt. He took my info and send it to someone and told me okay someone will call you first in the morning. Also he had to bill the people downstairs, I told him (with the people in front of him) bill them and they will pay you and then tomorrow I will reimburse what they pay tonight for your work. This is not the first time Mercury has come to my apt, the last 3 times they have been great and their work is good and they always finish on time. I had no complains, their plumbers are super nice and the man on the phone Paul is pretty cool too. So this morning I called at 9:54 am because I haven't hear anything all morning. I talked to Paul and he said someone was working on my repiping estimate and they will come by. I waited until 2:30 pm until I call again and I talked to Paul again and we realized that there was a confusion over the apts and he said """"I'm so sorry for the confusion right now we have all plumbers but I will def try to find someone. I will call you right back"""". I told Paul I have been without water since last night and I really wanted someone to come by even tomorrow Friday to do the repiping or at least fix the leak. I called at 4:17 pm and talked to Melinda and I was trying to explain myself and all that has happened and since she picked the phone up she wouldn't let me talk. She said she had no plumbers and I said I understand but I have called twice now and Paul said he will call me be right back. And she started telling she knows the information and being super rude. So I got angry because nobody should be treated that way, I told her that I was frustrated bc of the issue and the fact that no one has come. And she began to tell me I have never paid Mercury, which is impossible because before they could leave your house you need to pay them, and that this is stalking (because I called back after she hang up on me) and she will call the police and to find another plumber. Never ever I have been treated this way, and I even work for collections and this is beyond me. Melinda shouldn't be customer service, losing work for their company because horrible attitude.

Kathy M.

Thank you to Mercury Plumbing and Nick for excellent, rapid communication and service on a weekend call! Our master shower would not turn off. Definitely recommend Mercury Plumbing.

Ann G.

We originally used this company for installing our hot water heater and they did a great job. We called them back to quote on a re-pipe of our house and their quote was significantly lower than the two other quotes we received. Nick and Dave came to do the work and they were smart, efficient, clean and friendly. Had no problem leaving them in our house. Same thing for the the company subcontracted to patch the holes after their work was completed. Melinda in the office was great as well. What a team!

Terry S.

BAIT AND SWITCH COMPANY ... They gave me a price of $145 labor and $50 to $75 parts and when the job was done handed me a bill for $500 which I Did Not Pay... I tried to work it out and get the price down where I was Quoted and they would not move on there price and said they were going to call the police trying to scare me , I told them """" Do and Do it Now Before I do """" When the Sheriff showed up I showed the work he did and he seen it was a Scam and told them to Get Off My Property ...ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY ... YOU HAVE BEEN WARNED...

Debbie V.

The service is really excellent and the rates are good. Tom the owner was honest and I didn't feel like I was being taken advantage of. Thank You!

Andrew K.

May family and I have been using Mercury for years. They always provide consistently good service. I had a clogged kitchen sink and called them to come check it out. Within 2 hours, they had a plumber, Juan, out to see what was causing the issue. He ended up having to snake my drain line and was in and out in under an hour. Very personable and professional. I would HIGHLY recommend Mercury for any of your plumbing needs!