Mercurio's Heating & Air Conditioning

Charles W.

I can't say enough good things about their service, shout out to technician Ed who was professional and punctual. Came out as emergency late call and troubleshooted and solved my heating problem. I will definitely be using their service again for any future needs including installing central AC.

Joe M.

I called to get an estimate to fix heating efficiency in my home, install recessed lighting, and replace broken outlets only to have no one show up or call to cancel the appointment.

Within an hour of posting this review, an employee called and made another appointment to do an estimate the next day.

Pat B.

Called and scheduled an appointment to provide an estimate for a new HVAC system as we are in the process of remodeling a 1969 home. Current furnace is oil fed. Was given a one hour arrival window. After waiting 30 minutes beyond the arrival time I called and canceled the appointment. One would think a company that potentially could have sold a $15K system would have been more attentive and professional.
Will decide between the two other HVAC companies who provided professional and detailed estimates.

Jac H.

Update-
Jerod called minutes after this review was posted to address the problem. Another technician (Ed) came out the next day, found the issue, immediately and fixed it for free. It's people like Ed and Jerod who make people want to support small businesses. Thank you so much for caring!


I've been SO happy with these guys in this past so typing this review is tough. I had a technician (Charles) and his trainee (didn't catch his name but he was pleasant) come out to certify my heater and AC unit for the sale of my home. They took a look at everything and it seemed to be looking good except for the a valve that they did replace. However, when they got to the thermostat portion, they found that my thermostat was working ""intermittently"" which is fine. It was on and controlling my AC just fine this summer so far so I wasn't immediately worried. Charles then tried to sell us a less than $100 thermostat for $250. What? Okay, I understand that labor is factored in to this price but that's a little much. We declined and signed the paperwork. The technicians left and we went to start up the AC again. The thermostat was completely blank. It was NOT like that when Charles started working on it. The entire circuit board/control board inside the furnace itself was also not on or powered. I tried the house's circuit breakers, the power switch to the furnace, and nothing happened. Great. We called Mercurio's back and they adamantly insisted that it was the thermostat. No, dude. The thermostat was powered fine and working before you messed with it. On top of that, the thermostat doesn't have anything to do with the power to the furnace. Nice try, though.
Thanks for treating us like we're stupid, Charles. Now we have a certified furnace that isn't even powered so it's worthless. WE by OURSELVES found that the technician blew the damn fuse when he was messing around with the thermostat.
You have lost our business, guys. I've been a customer for years and years and now I am finished due to the way we were treated and the shoddy b/s that we put up with today.

Patrick B.

Excellent yearly maintenance service on our 3 Daikin ductless units. Our the technician was on time and took his time checking everything out for us. Great company to work with every time!

Rebekah H.

To say I had a great experience start to finish with a company is a rarity- but with Mercurio's it was fantastic! Prompt response to initial inquiry, nearly immediate scheduling for the estimate, and once we'd made up our mind, they scheduled for installation the next week!
Customer service has been the consistent theme, and I'm so appreciative-- especially because I won't be sweating this summer!!

John B.

They did a great job. Very reasonable and timely. Highly recommended for all your HVAC and A/C needs.

Roy T.

This is the best company for repair and service of all HVAC systems in the Gig Harbor and Tacoma areas. We refer them to our several customers, and have done so for over 20 years - because they have the best technicians - and they are Honest, with a capital, H.

Roy Tinder, Broker/Owner, HCS Property Management - www.hcsrentals.com

Colleen M.

I would not recommend Mercurio's Heating. They serviced our HVAC system for several years. We recently moved, so we gave Mercurio's a call to come out and service the HVAC system at our new address.

When the service tech came out to our home, he stated that return plenum was installed improperly. Indoor coil very dirty. Filter was not installed correctly.
Interior of air handler is coated in rust. There is no charging chart or documentation for heat pump. Unable to determine refrigerant levels, high probability it is an R22 system and that is is low on refrigerant which could indicate a leak in the refrigerant system.Recommend replacing the system due to age, condition and inefficiency.

When I informed our real estate agent about the issues with the system and that the recommendation was to replace the whole system, we all became very concerned. Our real estate agent recommended that we get a second opinion.

So, we had another HVAC company evaluate our HVAC system. The tech said that the rust on the air handler was just surface rust and can easily be cleaned off. He agreed that there is a refrigerant leak. The Mercurio's tech stated that R22 refrigerant is hard to get. The second HVAC contractor said that R22 refrigerant ISN'T hard to get and stated that he had 4 bottles in his truck!! The tech also mentioned that the capacitor and contactor needs to be replaced, as well as the condenser motor! The technician from Mercurio's did not mention these deficiencies!! The other HVAC company that looked over our system stated that the air filter was very dirty!! Mercurio's serviced our HVAC system ONE week ago, so the air filter should not have been dirty. Did the Mercurio's technician even change the air filter?!

We feel that Mercurio's was not completely honest with us.

We were not told that the rust on the air handler is just surface rust
We were not told that the refrigerant leak was likely just from the shraeder ports
We were told that our HVAC system should be completely replaced!!!
We were not told about issues with the capacitor and contractor
We were not told about issues with the condenser motor
The air filter is still very dirty after the Mercurio's tech serviced our HVAC system.

We had to pay another HVAC tech to come out and look at our system. We feel that Mercurio's should compensate us for this additional cost. We also feel that we should receive a complete refund for the Mercurio's servicing, as the tech did not service our HVAC system properly.

As a side note, our new HVAC contractor was able to repair our system for $600l and feels that we should get at least another 10 years out of our HVAC system. This is much better than Mercurio's quote to replace the entire system for $10,000 to $14,000!!!!

Angelita S.

We highly recommend Mercurios! Great service, professional, knowledgeable, friendly and just plain know what their doing!