McKenna's Kitchen & Bath

Matthew M.

Went in for an estimate on kitchen cabinets. I was talked down to from the start. Without even looking at plans I was quoted pricing from 40k-70k for a total install. I was pressured to buy/pickout backsplash materials and flooring even though i indicated multiple times that I was not interested in buying those from them.I just inquired about cabinets and counters. After finally getting our saleswoman to agree to quote we left. Have not heard from them in over 2 weeks. Save yourself the time a skip this place. They really provide the worst customer service.

Colleen D.

McKenna's completely remodeled our kitchen about 4/5 years ago (took down two walls, gutted and rebuilt). The two guys that did our kitchen were fantastic each day! We've been very satisfied. Recently, a seam was pulling away from where the newer and old drywall ceiling meet. I called the main guy in charge of crews- George. He came out. Took a look and said, I'll get my guys here to fix it, no problem. Sure enough, they came to take care of the issue and they even repainted the entire ceiling for us. No questions asked. We were very appreciative of their service and their guarantee!

Ray L.

Dan went above and beyond from start to finish!
The crew was very professional and did a great job!
We had all new fixtures installed in all the bathrooms and couldn't be happier!

Bridget D.

I had gone to the Fairport showroom to discuss a small counter project and was met by an employee who made it quite evident they had no interest in discussing my project but clearly did not want to earn my business. I left feeling that unless you are a complete gut and remodel project to hire them to do, they do not have the time nor the interest in working with you.

Google G.

The customer service including Matt needs improvement. They make you get appointments that are in two to four weeks wait which is making it difficult for people to make plans and progress with kitchen remodel. Who does that?! I am taking my business somewhere else.

Kevin M.

Recommendation for McKenna's is Way Over Rated! We've just wasted an entire month waiting for a response back from McKenna's to redesign and renovate a bathroom; a cash job that we expected would run about 30K. They spin their wheels after several weeks... no call backs... no follow-up... just to tell me they didn't want to do the job. Some BS about not wanting to do a job in the city of Rochester because of issues with permitting. Very poor customer service from designer Kimberly Martin and a horrible reflection on McKenna's as a whole. They should have notified us much earlier to at least give us time to find another contractor. With a good faith communications, I would have considered purchasing materials from their shop. I'll never spend another dime at McKenna's.

Jim S.

I had problem with my kitchen sink drain. I called McKenna Fairport for plumbing assistance @ 8 AM. Mike came @ 11:30 diagnosed the problem - more involved than originally anticipated. He went to work, had Eugene come by to determine if problem also involved septic tank problem (no), and systematically made corrections to resolve problem. Because the problem was more involved than originally anticipated, Mike & office staff adjusted their workers schedules to allow Mike to stay until the job was done satisfactorily by 4 PM. I have used McKenna services before, and recommend them highly to others. FIVE STARS.

Jinelle S.

Horrible experience with salesperson, Matt. He was condescending, outright rude, and basically drove me right out of the store. He scoffed at my $10-15K budget, yet had no idea as to the size of my kitchen or any features I wanted in it. Almost made me cry. Will never set foot in there again.

Daniel P.

It was a kitchen remodel that met and exceeded both my wife's and my expectations. It was a good team effort from Jim Gabriele and George Kirchgessner with his crew . They were most helpful and highly professional in the designing and the remodeling with quality as being their first initiative throughout the whole project.

Sherry L.

Jim came today to replace a failing water-based back up system to our sump pump. In addition he snaked our toilet and fixed the handle as well!! As someone who works in a customer service related field, I think that's amazing! Thanks Jim!!!