McKenna's Kitchen & Bath

Google G.

The customer service including Matt needs improvement. They make you get appointments that are in two to four weeks wait which is making it difficult for people to make plans and progress with kitchen remodel. Who does that?! I am taking my business somewhere else.

Kevin M.

Recommendation for McKenna's is Way Over Rated! We've just wasted an entire month waiting for a response back from McKenna's to redesign and renovate a bathroom; a cash job that we expected would run about 30K. They spin their wheels after several weeks... no call backs... no follow-up... just to tell me they didn't want to do the job. Some BS about not wanting to do a job in the city of Rochester because of issues with permitting. Very poor customer service from designer Kimberly Martin and a horrible reflection on McKenna's as a whole. They should have notified us much earlier to at least give us time to find another contractor. With a good faith communications, I would have considered purchasing materials from their shop. I'll never spend another dime at McKenna's.

Jim S.

I had problem with my kitchen sink drain. I called McKenna Fairport for plumbing assistance @ 8 AM. Mike came @ 11:30 diagnosed the problem - more involved than originally anticipated. He went to work, had Eugene come by to determine if problem also involved septic tank problem (no), and systematically made corrections to resolve problem. Because the problem was more involved than originally anticipated, Mike & office staff adjusted their workers schedules to allow Mike to stay until the job was done satisfactorily by 4 PM. I have used McKenna services before, and recommend them highly to others. FIVE STARS.

Jinelle S.

Horrible experience with salesperson, Matt. He was condescending, outright rude, and basically drove me right out of the store. He scoffed at my $10-15K budget, yet had no idea as to the size of my kitchen or any features I wanted in it. Almost made me cry. Will never set foot in there again.

Daniel P.

It was a kitchen remodel that met and exceeded both my wife's and my expectations. It was a good team effort from Jim Gabriele and George Kirchgessner with his crew . They were most helpful and highly professional in the designing and the remodeling with quality as being their first initiative throughout the whole project.

Sherry L.

Jim came today to replace a failing water-based back up system to our sump pump. In addition he snaked our toilet and fixed the handle as well!! As someone who works in a customer service related field, I think that's amazing! Thanks Jim!!!

Walt D.

Quick service. No issues.

Called them, ordered the water heater, and had hot water the next day.

Paul S.

Everything started out great, quality of goods is excellent. We had a poor experience with our salesperson who was confusing and difficult to work with. When we met for what we thought was the final time he actually had the wrong name and address on our invoice. So instead of doing a new invoice he just crossed out the name and added ours? We had to go back multiple times to the store as he forgot things. The folks that did work on our house were excellent and very nice, my only complaint is we don't think they were given proper time to do the job. The person that worked on our house said he voiced his frustration to the owner on this salesperson. We then find out we were over charged (we should have caught it). The office admitted it made a mistake, but then took over two weeks after the work was completed to send us a check. This after multiple calls to the office.The manager at the Winton office was helpful and truly felt bad. Unfortunately a salesperson is a reflection of the company. We would never come back or recommend to anyone who would ask us for a reference.

Dave P.

It does not get any better. Had never dealt with them but I called in for an emergency hot water heater replacement. Had shopped around and they were $210 cheaper than the next least expensive option. I was skeptical but knew they had been around for a long time. They did not disappoint. Installed for what they quoted and had it installed within 3 hours of my call. The plumber was awesome as was Dan in the office. Do not hesitate to use McKenna's Plumbing!

Kathleen M.

Very disappointed in the customer service provided by McKenna after having replaced a toilet with them. ( Almost $700 ). Less than a year later, the slow quiet close feature on the seat stopped working. I had to cajole to have them replace and install the ( still-under-warranty ) seat. Less than a year later, the replacement stopped working. This is in a one-person household with long snowbird absenses.
I stopped in to the showroom to get help. No one called me back, as had been promised, so I called. And called again. Scott told me he would check with the manufacturer.( I consider that I am his customer, and would expect to be assisted regardless of the manufacturer's stance. )
I am still waiting, three months later, for word from McKenna. I just ordered a new seat on Amazon and will find a way to install it myself. So much for shopping local. The big boxes probably would have been cheaper and better.