McGill Plumbing & Water Treatment

Cathy G.

Had McGill Plumbing come out at the end of Dec. 2017. They put in a new Nuvo home water system and replaced some faucets, with a bill at just under $3,000.00. We were satisfied with the work and continued to purchase the water filters from them (at a price of approx. $100.00 each), and had them do other work. As we remain in our apartment only 3-4 months of the year, we only needed to change the filter once a year, per their instruction. Upon our first replacement filter, we were advised McGill's no longer sold the Nuvo system they installed and any contact with the Nuvo company we needed to make, should be done by ourselves. My husband replaced the filter, which they still sold. In 2019 and 2020, we went to them again and replaced the filter for the second and third time. Upon returning in Jan. of 2021, we purchased another (the 4th) filter from them. Upon getting ready to replace the filter, the entire unit and all of the plumbing they had installed, had come loose from the drywall. They had merely anchored the entire unit, plumbing, etc. into the drywall with two screws placed into the drywall and through the 2018, 2019 and 2020 years, it had become loose and was merely hanging by the plastic plumbing pipes they had installed. If, due to the weight of the unit, the pipes had cracked or leaked, it would flood the apartments below us. My husband called them in January of 2021, and spoke with the manager Brett. It was explained we needed to have the unit reattached to the wall with a system that would not rely solely on a screw placed into some drywall, which after some limited use, became loose and ultimately, no longer held the unit to the wall. My husband suggested merely having a board attached to the wall, and the screws holding the heavy water system attached to the board. It would be minimally expensive and could be accomplished in probably a half an hour and ensure the system did not break the pipes and flood the unit and units below ours. Brett, the manager, advised my husband they would not stand behind the corrected installation because it had been done 3 years earlier. We agreed it had been installed 3 years earlier, but the attachment to the wall had created a major problem and could be easily fixed, and since we had spent almost 3 thousand dollars with McGill's on this single visit (albeit, with add'l faucets purchased and installed), that we would think they would want to come out and correct the faulty installation. Brett stated he would not stand behind the installation in any manner as it was done 3 years earlier. When asked to speak with the owner, Brett indicated he made all the decisions and there would be no purpose to speak with the owner. My husband let him know the initial installation had not been done correctly, and that was what needed correction. We had also previously suggested other people contact McGill's because we had previously used them and had been satisfied. Brett made it very clear, they would not attempt to correct the faulty installation. This is the first time I have EVER, in my lifetime, provided a negative evaluation of work done at a residence of mine, but I was very disappointed in the response, or lack thereof, that they wouldn't stand behind a sloppy installation and attach it correctly to the wall. Previously, all my interactions with them were fine, but this is poor management and gets a very low grade to ensure customer satisfaction regarding their poor workmanship!!

John R.

The man showed up without a mask and spit on my kid. He was there to fix a leaky faucet in my bathtub and kitchen sink, but instead he charged my wife $800 just to tell her that he cannot fix it and that we have to call a real professional. Go somewhere else.

Dan F.

It is so comforting to find a reliable quality plumbing company. And in McGill Plumbing we have found a reliable go to resource for our plumbing needs. Specifically, their employee Jack, has gone above and beyond in helping us. What a courteous young man. I would recommend McGill Plumbing for all plumbing needs as they are trustworthy, responsive, as well as providing stellar plumbing services. Definitely, five stars.

Ally A.

While watering the other day, my hose thingie broke off. Needed a plumber quickly. Called McGill - affordable, showed up on time and wearing a mask! Recommended them to my mother who had them fix her faucet a few days later. Highly suggest contacting them. Most of the folks in my area use them so we see their trucks often. Very pleased.

Todd H.

I was doing a project where I was tiling over an existing shower floor and needed a specific part and Lowes suggested I go to McGill Plumbing to see if they had it. When I went in to ask about a drain frame, the employee treated me as though I was an idiot. Instead of speaking to me to find out more about the issue and perhaps explaining an alternative or a reason why not to try to do it my way, he said, """"We don't carry those. We don't do it that way. We do it the right way."""" That was basically the gist of the conversation. Had he not acted annoyed and had been courteous and helpful, I very well might have asked McGill to come out and replace the pieces their """"correct"""" way. I instead went to Ferguson Plumbing and the gentleman explained the process and offered information and, in the mean time, gained a loyal future customer.

John B.

We had a 6 gallon an hour water leak that we couldn't find. John came out and tracked it down to the line between the meter and our house. He dug out the line, found the leak, replaced the line and added a new manual shut off valve at the house. All in the space of maybe 4 hours. I was very happy with the job. John was friendly, professional and communicative. The rate was very reasonable. I did mislead him at first thinking it was under the kitchen sink. John figured it out despite the goose chase. Much appreciated. Highly recommend.

J V.

The work seems to be fine so far, But I felt the plumber was milking the clock. At $115.00 an hour and the first 15 minutes is their travel time and you pay the full $115.00 for the first hour, OK. This person showed at 9:45 am and was in no hurry to do the job. Running out to the truck coming back smelling of cigarette smoke. I thought the job should be two hours at most. Cutting 2 copper pies and putting them back together and fix a drain pipe all in the same wall. The wall was open. $30.00 in parts 2 and half hour labor. $288.00 in labor. I feel the last half an hour was him milking my wallet because at 11:55 pm he was handing me a bill. So My math is half of $115 is $57.50 he charged me $58.00. The 50 cent will not make at break me. It tells me not to use these people again. And tell your friends

Sara L.

Loooooooove these guys!!! We have had two separate plumbing issues with our new home over the last two years( remodeled but still built in 1962) and we we're lucky enough to get Josh both times!!! These guys are SUPER knowledgeable, honest, friendly, and well priced!!!!! They are extremely honest and care about the well being of their customers and their customers homes!!!! McGill plumbing is your go to one stop shop for ANY of your plumbing needs!!! Highly highly recommend them!!!!! They throughly explained the problem and the steps necessary to fix it.... so you are always aware of price and problem before any steps are taken. Putting the customer first!

Laurel G.

We have used McGill Plumbing over the past 7 years and we have had exceptional service. We had Mike L. out the past two days to help with a big leak problem under the kitchen cabinets. He identified the problem, and worked for 4 hours to tear out the plumbing and replace an old (55yr) drain pipe that was cracked. Mike is knowledgeable, pleasant, and very professional. He solved our problem and could not have been nicer. He is really a credit to McGill. Thank you Mike, you are terrific!

Lavonia V.

On a Monday I called Apollo Plumbing to have a toilet flange replaced. An appointment was scheduled for Wednesday between 9 & 11am. Tuesday they called the technician had some sort of problem and had to push the appointment to Thursday between 9 & 11am, Wednesday they said the technician was running late and pushed it to Thursday between 2 & 4. Around 5pm on Thursday I was called to see if the technician showed up; he did not. I told them not to bother coming at I would call someone hopefully more reliable. That is 1 week wasted waiting but at least it was a non emergency and I can cross Apollo off my list. I called McGill after 9am on Friday and Kyle the plumber was at my house by 3pm. We needed a toilet reseated. Kyle was marvelous, clean and efficient, he replaced the flange, leveled the toilet and resealed it around the floor. The price was excellent as well. Very professional and friendly. Thank you Kyle and McGill.