Maui Plumbing

Adam C.

I had a simple fix, i needed a new toilet and to have it installed. I don't know anything about plumbing, and i just didn't want to do it myself because i wanted it done right. I call around to several places, these guys sounded okay so i made an appointment for an estimate. He showed up on time, gave me a fair price and made and appointment to do the work around my busy schedule. He got there early, he worked really fast, got it all done, and he went the extra mile by doing that bit extra to make sure the job was done right. So i took his card because if i need a plumber again i am going to call these guys. Professional, fair prices, and fast food work. I do recommend going to these guys.

Jacob K.

Called them and got an estimate 4x of what my usual plumber quoted me but he was on vacation. Didn't want to wait so had them do it. After about a couple days later I inspected their work and noticed a slight leak. Called them back to get some one out to fix their shotty job and they said it'll cost me more. How do you install something incorrectly then charge them again to refix it??? Called my usual plumber and he explained and showed me what they messed up on. Lesson learned don't ever call these guys again. Also saw one of the workers vaping in my house while doing the job, very un professional.

Karen C.

Wow! I recommend these guys 110%! They were fast, fixed the problem and the price was right. After so many negative experiences with plumbers, it was absolutely wonderful to find a plumber who treats you right - MORE than right! Super recommend these guys. (John was the one who came out)

Kris O.

I called on a Sunday when renters clogged a toilet in our condo. Steve was the one taking calls for the weekend. He called back within minutes, was confident he could fix the problem and was upfront about all costs. I would definitely call again! Thank you Maui Plumbing!!

Beth K.

After jumping through hoops to find a plumber to replace my water heater, I was disappointed to find that my plumbing issues were not resolved. (The previous plumber insisted that the water heater was ""guaranteed"" the issue.) After spending about $6k replacing my solar water heater, I was a bit dubious about going with the same company despite having worked with them before, so I did some research and came across Maui Plumbing (referred to as MP from here on out.) I scheduled an appointment with MP to get an estimate for the repairs, and I was impressed by how friendly and efficient the man I spoke to on the phone was. He promptly scheduled an estimate and assured me that the tech would call the next day to give me an idea of when they would be stopping by. True to his word, they did and I was impressed by their efficiency and consideration. Dan came by to inspect what all was going on with my plumbing and he gave me two options--either completely replace my incoming pipes or do a partial replacement. I received estimates for both options, which cost me nothing. (I've had plumbers charge me just for coming out, so I was really, really happy about getting the estimate for free.) The estimates I received from MP were not only hundreds of dollars less than what their competition quoted me, but the turnaround time was quicker. Despite not having worked with them before, my husband instinctively trusted Dan and felt that MP was more transparent about what needed to be done, so he encouraged me to choose them. After a couple of months of deliberation and saving, I decided to replace all the incoming pipes and tried to contact the office via e-mail. I didn't hear back, so I followed up again and eventually received a call from them asking me to e-mail them, which was a little confusing, but worked out all right in the end as we worked things out and scheduled a date for work to begin. On the first day, Dan came by with John and his apprentice, whose name I didn't catch, to reiterate what was going to be done and how long the work would take. With a team of two men (John and his apprentice) working on replacing all our incoming hot and cold water pipes, they were able to finish in just TWO DAYS! Not only that, but the work they did was very impressive and clean. They had to cut into the wall behind the bathroom to replace the pipes but they did it in a careful way that made patching it up a quick and easy job. They went out of their way to treat our things as if they were their own and carefully moved them. Dan, John, and MP are miracle workers. There are really not enough nice things I can say about them. I can recommend MP wholeheartedly, without any reservations. That being said, you may be wondering why this isn't a 5-star review. It's because of their office person, Lori. After MP started the job, their office realized they hadn't collected our deposit. My husband called them to discuss it and asked if we could stop by the office with a check because we weren't comfortable giving our credit card information over the phone. Lori sounded a bit off-put by his suggestion but eventually agreed to it. He then asked what the exact amount would be needed for the deposit, and she answered: ""Didn't you receive an invoice?"" We agreed that we *did* receive an invoice but wanted to know how much the deposit was. (We assumed it was 50% of the cost but wanted to confirm since we had to go to the bank to get a cashier's check.) After a lot of unhelpful back-and-forths, my husband asked her to send us an e-mail with the exact amount in it, which she agreed to do. Minutes later, I receive an e-mail with the estimate that I already had (not what we asked for), so I replied saying that wasn't what we asked for but thanks anyway. To their credit, someone else (Angela) replied to my e-mail and apologized for the mistake. When we were at the bank, my husband had to call the office again and ask for the amount. Thankfully, we figured it out and I was able to get the cashier's check for the correct amount. Lori turned out to be very nice and accommodating in person, and explained that the issue with invoicing and e-mail has to do with their backend. (Which doesn't make sense, all she had to do was open up Outlook, write a new e-mail with ""Your deposit is $X"" or even just tell us on the phone what the percentage was...) This is just speculation, but I suspect she's just not good at communicating via e-mail and over the phone. I feel bad knocking off a star, but the fact of the matter is that we were turned off by her lack customer service. I'm sure she's a wonderful person and perhaps with the exclusion of communicating with customers, she is likely really great at her job but If I hadn't gone into the office I would never have known that she is actually a pleasant person. To summarize: I highly recommend MP. Their customer service might seem poor at times but I chalk it up to miscommunication.

Connie H.

This company is very expensive if you are only looking to have a clog cleared. We were traveling and had people staying in our condo when the bathtub and the master sink got clogged. They charged $250 to clear a clog in the sink. They did nothing for the bathtub as they wanted to tear out the wall and we said no. Our visitor got a $10 tool at Home Depot and cleared the tub drain. I called to complain about the high charge and they respectfully declined to do anything to resolve the problem.

TS B.

Over the years, I have called upon Maui Plumbing numerous times (too many to count), for repair services and appliance installation. I cannot say enough good things about those guys. They are very professional... from the initial phone call until the job is done. They see it thru and back up their work!

Perry M.

Every drain in the house started to back up panic! called Maui Plumbing - sent someone out in 30 minutes cleared the clog which was close to the street in 1 hour Fantastic people A+ Highly recommend them

Ali O.

Maui plumbing was a great help. I went to lowes to just get information about dryers because mine was broken and not rotating. A lowes employee suggested Maui plumbing and they were able to come 5 days later, 9 days earlier than sears. The plumber came, took a look, opened everything up, and provided me a lot of information about washers. Unfortunately, I decided to just get a new one because mine was 8 years old. They were really helpful and Susan is so nice! I will keep their number for future plumbing needs.

Mona W.

**This review is based solely on how the front office behavior and does not reflect any services rendered.** Spoke with a woman named Lori in the office today, about when a tech would be out to simply remove a clog in our tub drain. She told my bf earlier this week she was putting us on the schedule for someone to come on Thursday (today) between 10am-12pm, to work on it. Perfect! So today, 11:00am rolls around and no tech has arrived yet. I call to confirm that someone is in fact still coming and Lori tells me that no tech will be arriving within the ""estimated time"" they gave us and I needed reschedule. We are going out of town for 2wks, TOMORROW. They knew this. I asked if another tech could come out or if they could come later in the afternoon, she told me no with no explanation. Every other time, the people who make appointments are very nice, understanding and work with us to accommodate our schedule. She was very rude and unwilling to help, I figured she was on her phone not paying any attention to my complaint because I kept hearing her phone go off in the background. I've worked in this kind of industry before so I understand if techs work past their time and if other problems arise, jobs can take too long, it's certainly happened before with Maui Plumbing! It's customary to call first thing in the AM if you don't think you'll be able to make the appointment so THEN it's appropriate to reschedule. Not when the customer calls you wondering where you are because YOUR company said you'd be there, and you're not. As faithful customers who have been very satisfied with their service in the past, I hoped they would at least respect us and our appointment and inform us (or at least our property mgmt) ahead of time that no one will be able to service our tub today. Not too sure what's going on today in their office but that is not how you treat customers for YOUR company's mistake.