Matrix Plumbing

Robert L.

Had this contractor sent out by my home warranty company (Landmark Home Warranty) for a repair on my hot water heater. The technician came out and spent about 15 minutes to tell me that my hot water heater needed to be replaced (which I knew and was covered by my home warranty company) and then proceeded to tell my warranty company that on top of the replacement, that I would have to pay them an additional $748.00 to get my plumbing "up to code". I thought that sort of outrageous and sought a second opinion from another reputable company in my area. I explained to him that my hot water heater went out and let him do his job which took about 45min and he wrote out his report and nowhere did it include the brickwork, piping or drain upgrades, etc. that Matrix told me were necessary to bring my home up to code (my home was built in 2005). When I asked him if all of my piping was up to code he said that it was and actually told me that my current pipes were exactly what Matrix told me that I needed. Even when confronted with this information, they would only say that their technician was right. I actually measured the pipes myself and they measured exactly what Jet said I needed.

These people are CROOKS!!!! Don't use them they are just looking to sell you a bunch of upgrades that you don't need. If they don't want to service warranty customers fairly, they should get out of that business!

Stephanie F.

Absolutely agree with other posts, I would give negative stars if possible. Again a company contracted through home warrenty issue. The technician did show up, however he diagnosed a $1400 problem saying he would have to jackhammer into my foundation and I would
Probably lose all my tile floor too. Amazingly he diagnosed this without even taking the toilet off. We fixed it ourselves for $21 and a new flange. Loss of $70 for that terrible waste of time visit. Very fraudulent company, I would highly avoid.

Christina W.

Warranty company recommended this vendor. No call to schedule appt. I called and left message. No response. I called again and spoke with the receptionist, after several minutes of looking for my lost claim she told me they cancelled my claim bc I have a tankless water heater. I do not have a tankless water heater. Receptionist full of excuses and no action. Company has no desire to work. Decided to go with another vendor.

Josiah D.

If I could give less than 1 star I would. Highly unprofessional plumbing company who I would not and do not recommend to anyone. Very first time a technician was supposed to come out 4 people were home including dogs who bark at the doorbell everytime. Nobody who was here heard anything. No knock no doorbell ring nothing. He then puts a card on my door and leaves doesn't bother to call and ask if we are here doesn't call to let us know he's here. And when I tried calling after we realized he showed up I call over 10 times with no answer or returned phone call. Highly unprofessional and do not recommend GO SOMEWHERE ELSE.

Romy W.

Unprofessional . Waited three days , for a plumber to fix a leak in the upstairs bathroom. They sent someone who was not a lic., plumber. He could not do the job. I had to find a dif gent company.

Tori R.

If there could be a negative star that would have been my choice! After making a claim through my warranty company, matrix called to set up an appointment. During this conversation, the lady ensured me that the text was a 30min window upon arrival. I thought that was perfect especially since a family member was going to be there for me since I couldn't make it. I figured that would ensure my family to be there no matter what. I received the text message saying the technician was in route. From the time I received the text to the time my family was at the house was around 20 min tops. Upon arrival there was no plumber in site. I called my husband once I myself got to my house. Informing him of the situation, he calls matrix plumbing only to find out the technician had already been there and that no one answered the door so he just left. My husband then asked well why did you call to find out anything. The lady said that the text was sent out and that was good enough. My husband asked since their was a misunderstanding if we could reschedule for today. The answers was rudely, NO! However, here is a catch. The text has a link in which you download and app to find out location of technician. Well, the app may be free BUT to find the technician, it requires you to put in your credit card info and pay! I called the warranty company to inform them of the issue. I told them matrix plumbing is NOT allowed on my property. This company shouldn't even be an option. I must say any company that has been sent by the warranty company has not been honest, trustworthy, or decent! I would stay CLEAR of this plumbing company by all means. To be honest, I wouldn't invest in a warranty company in general. We have had a horrible time. I'm just glad it came with the house when purchased rather than us buying it ourselves. Especially if a company like this is their go to company! Very upsetting no doubt!

Gus N.

They Showed up to my rental property.
Did not call when they were on site to tell me what the problem was or how to fix it.
Did not fix the problem, then left without calling me.
Tenants called and complained about problem not been fixed.
I called Matrix office multiple times, left multiple voicemails but they never called me back.
What kind of service is this? If you cannot or do not want to fix the issue, at least have the curtsy to call back and let me know.
Not sure how these guys are still in business.
Horrible service!
They are Black listed on my list.

Hesham A.

Agree with other posts.
No show no call. What made it worse when I called the supervisor was very unprofessional and rude and blamed it in the temp and offered no apology. And have me another appointment that was no show and they are not responding to me or my warrant company.

Stay away.

Terry S.

POOR comunications! Appears that they do not need the business. Stay away from this company. Find a reputable plumber that truly cares about your problem. I have called their number multiple times to no avail. The one time I was able to speak with the receptionist, I felt as though my eight year old granddaughter was etremely more intelligent than the "little girl" answering the telephone.

Starr S.

I would never suggest this company. My home warranty assigned them to me. Yes the window of time is from 8-12 or 12-5. I had the 12- 5 window. Guy shows up around 6:30. Tells me yes it smells and not sure where it is coming from and we will have to do a smoke test. He said it would have to be approved by my warranty and then they could come back out. It was approved and then had to wait 5 more days before they could come out again. On the day of the 2nd appointment I waited from 8-11. I called them to see ETA.. He stated he would be here shortly. About 30 mins later I get a call back saying the co-owner went to get the equipment for the smoke test and hasn't returned nor is he answering their calls, so they are going to need to reschedule. Frustrated, I had to reschedule for two days later. Today I am waiting from 8-12 and no show. I call them to see ETA. I was then advised oh I had you down for yesterday. I said no that is not correct. Even if you did have me down for yesterday, then where was my text when you guys were on your way? I wasn't here but there were other people at the house. So I know they did not come out. Worst service ever! I am going with another plumber and not wasting my time with Matrix. I would suggest you do the same if your home warranty company assigns them to you. I have also put in a complaint with the home warranty company so they don't use Matrix for anyone else.