Matrix Plumbing

Kimberly S.

I was referred to this company by my a/c company, there was something going on where the plumbing and A/c lines tie in together, This plumbing company was amazing and worked hand in hand with my a/c company and was able to resolve my issue very fast and for a reasonable price. Needless to say i will be sure to use them for my next plumbing job!!

Jason F.

Landmark sent these people to my house. The tech lied and stated he ran into the main line and was unable to send the auger out any further and that the line needed to be hydro-jetted. Ummm. I was standing there he ran into zero blockage, did not scope my lines, did not even try another line! So he mysteriously said it needs hydro-jetting? Landmark of course went with what the tech said and will not send a second opinion out, even after the first person I spoke with during the call stated they could.

DO NOT USE MATRIX OR LANDMARK!!! SCAMMERS!!!!

Trevor C.

The team did a good job of diagnosing my problem and walking me through the options for repair. Outdoor sewer line repair went smooth.

Michelle S.

Completely agree with the other posts. We were showing signs of a leak under the toilet that was causing the grout line of the tile to become moist. There was no actual water at this point coming out from underneath the toilet that was visible. Again it appears to be a leak contained within the flooring and in order to address the toilet would need to be removed. Our home warranty company assigned this company and the plumber came out. As I started to speak he rudely interrupted me and was defensive about not seeing any visible water. At this point my defenses go up and I walk back to my living room. I was speaking with my husband regarding the home warranty and how ridiculous it was that we would have to wait until it became a major issue and costs more money in order for it to be thoroughly looked at. I stated to my husband how incompetent that was. Apparently the technician got his feelings hurt and left without another word so when I called his office I was advised that he was uncomfortable at the way I was speaking about him. Please keep in mind I was not speaking about him... Irregardless what I said was not abrasive or abusive and a grown man can't take a little feedback or criticism. So I told his office manager that I would make sure another company got our business from now on and that the owner needed to know that the technician was that unprofessional to which she replied "I sure will honey." Seriously could you be more condescending. DO NOT USE THIS COMPANY.

After posting this, I received an email bill for the Trade Call fee of $75.00. Since the tech left our home with no signature and not saying a word he obviously did not collect his fee. Given the above I called my home warranty to state how unprofessional they were and was advised that this company had contacted them and LIED stating that I was verbally abusive to the technician by yelling, screaming and cursing. None of which ever happened. I did not even say another word to him after coming to sit back in my living room and my conversation with my husband was civil and there was no abusive language between the two of us. AGAIN THIS COMPANY COMPLETELY LIED STATING WE CURSED AND YELLED AT THE TECHNICIAN AS THIS NEVER HAPPENED. According to my warranty apparently this lie was made in order to force the Trade Call fee to be paid since the tech obtained no signature. Well guess what I will not pay it as the service was not completed in my opinion since the technician walked out nor did we sign any paperwork.

Robert L.

Had this contractor sent out by my home warranty company (Landmark Home Warranty) for a repair on my hot water heater. The technician came out and spent about 15 minutes to tell me that my hot water heater needed to be replaced (which I knew and was covered by my home warranty company) and then proceeded to tell my warranty company that on top of the replacement, that I would have to pay them an additional $748.00 to get my plumbing "up to code". I thought that sort of outrageous and sought a second opinion from another reputable company in my area. I explained to him that my hot water heater went out and let him do his job which took about 45min and he wrote out his report and nowhere did it include the brickwork, piping or drain upgrades, etc. that Matrix told me were necessary to bring my home up to code (my home was built in 2005). When I asked him if all of my piping was up to code he said that it was and actually told me that my current pipes were exactly what Matrix told me that I needed. Even when confronted with this information, they would only say that their technician was right. I actually measured the pipes myself and they measured exactly what Jet said I needed.

These people are CROOKS!!!! Don't use them they are just looking to sell you a bunch of upgrades that you don't need. If they don't want to service warranty customers fairly, they should get out of that business!

Stephanie F.

Absolutely agree with other posts, I would give negative stars if possible. Again a company contracted through home warrenty issue. The technician did show up, however he diagnosed a $1400 problem saying he would have to jackhammer into my foundation and I would
Probably lose all my tile floor too. Amazingly he diagnosed this without even taking the toilet off. We fixed it ourselves for $21 and a new flange. Loss of $70 for that terrible waste of time visit. Very fraudulent company, I would highly avoid.

Christina W.

Warranty company recommended this vendor. No call to schedule appt. I called and left message. No response. I called again and spoke with the receptionist, after several minutes of looking for my lost claim she told me they cancelled my claim bc I have a tankless water heater. I do not have a tankless water heater. Receptionist full of excuses and no action. Company has no desire to work. Decided to go with another vendor.

Josiah D.

If I could give less than 1 star I would. Highly unprofessional plumbing company who I would not and do not recommend to anyone. Very first time a technician was supposed to come out 4 people were home including dogs who bark at the doorbell everytime. Nobody who was here heard anything. No knock no doorbell ring nothing. He then puts a card on my door and leaves doesn't bother to call and ask if we are here doesn't call to let us know he's here. And when I tried calling after we realized he showed up I call over 10 times with no answer or returned phone call. Highly unprofessional and do not recommend GO SOMEWHERE ELSE.

Romy W.

Unprofessional . Waited three days , for a plumber to fix a leak in the upstairs bathroom. They sent someone who was not a lic., plumber. He could not do the job. I had to find a dif gent company.

Tori R.

If there could be a negative star that would have been my choice! After making a claim through my warranty company, matrix called to set up an appointment. During this conversation, the lady ensured me that the text was a 30min window upon arrival. I thought that was perfect especially since a family member was going to be there for me since I couldn't make it. I figured that would ensure my family to be there no matter what. I received the text message saying the technician was in route. From the time I received the text to the time my family was at the house was around 20 min tops. Upon arrival there was no plumber in site. I called my husband once I myself got to my house. Informing him of the situation, he calls matrix plumbing only to find out the technician had already been there and that no one answered the door so he just left. My husband then asked well why did you call to find out anything. The lady said that the text was sent out and that was good enough. My husband asked since their was a misunderstanding if we could reschedule for today. The answers was rudely, NO! However, here is a catch. The text has a link in which you download and app to find out location of technician. Well, the app may be free BUT to find the technician, it requires you to put in your credit card info and pay! I called the warranty company to inform them of the issue. I told them matrix plumbing is NOT allowed on my property. This company shouldn't even be an option. I must say any company that has been sent by the warranty company has not been honest, trustworthy, or decent! I would stay CLEAR of this plumbing company by all means. To be honest, I wouldn't invest in a warranty company in general. We have had a horrible time. I'm just glad it came with the house when purchased rather than us buying it ourselves. Especially if a company like this is their go to company! Very upsetting no doubt!