Master Tech HVAC

Bionic Swag 1.

Reached out to them via "Request Quote". Received reply that they don't service residential... Strange, because their website says "Master Tech Service Corp is a full service residential and commercial service provider..."

Andy D.

Weird company. Booked an appt and I was waiting for them. Didn't even show up at appt time. After one hr waiting, they call me say they can't come cause my heater is on the roof and it's too dangerous...

Ron B.

We had to have our A/C unit replaced in June. My son told me that Master Tech was popular in his neighborhood, so I called for a consultation. I also consulted with another provider for comparison, while a third did not call back (and in June, there was precious little time to look).

Master Tech could do the job several days ahead of what the other company could promise, and their price and financing made them rather more attractive, to boot. The Master Tech rep who came to price the job was helpful, clear, and not pressuring.

The install began right away, and from the get-go the people were friendly and seemed to have a good handle on the task. One glitch only - at one point, late in the day, the crew took a late lunch, but did not tell us they would be going out. When they did not come back for over an hour, I called Master tech and got a quick response from the woman at the office, who put herself to finding out what had happened to the crew. My service advisor who had come to the house to price the job also got involved. Finally, one of the crew came back and stayed for several hours - well past sundown - until we had the unit up and running and the house was livable. He came back the next day for the final clean-up. And when I sent a message to Matt about the situation, he was concerned and also made sure everything had finished up well. How a company deals with an issue can say more about them than when a project goes without a hitch. Master Tech dealt with the matter professionally, and we remain satisfied that we hired the right company.

Our experience was quite positive. If it didn't go with absolute smoothness, neither do most things in life. Master Tech ultimately took good care of us. I would go to them again in the same situation.

Jeffrey B.

Only gave them one star because I couldn't give them no stars. I was referred this company by my home warranty company to look at the furnace in the attic. My attic only has an access hole and no stairs. They would not even look at the furnace. Told me they would contact the warranty company and have another company come look at it, because it is company policy not to go into an attic without stairs. They didn't seem to care that I have no heat and it's going to be 30° tonight.

Michael H.

To make a long story short, I put a claim into my home warranty service for an air conditioner that was not cooling properly. This call for an air conditioner not cooling led to 2 months of headaches with the air conditioner and my home warranty service company. At the end of it all, the unit was still not functioning as it should and my home warranty service company was essentially telling me that I was on my own for any additional service. Master Tech services has been out to my house to repair a separate air conditioner unit so in desperation I called to see if there is anything they could do. Thankfully I ended up in contact with Torrey Richardson. Torrey was nothing but helpful and compassionate with the aggravation that I was going through with this unit. He went beyond my expectations in making sure the unit was back in working order and making sure I was completely satisfied with how things were handled. I have since discovered that Master Tech is affiliated with my home warranty service and have requested that they be the only company that is sent out if I should need air conditioner service again. The Henderson family thanks you Torrey and Master Tech.

K B.

Master Tech was contracted for our AC repair through First American Home Warranty. I recognized the technician from a previous repair two years ago. The technician told us our compressor was out and there was no fix to it. He left and when he returned he told me that the out of pocket uncovered cost was at least $1400 and that it would be at least 7-10 business days before install. He did mention that if we wanted to cut 1st American out of the picture, they could be out on the next business day to replace for $7699 or he just happened to have financing terms available for us at 5 years $128.31/mo. We contacted 1st American and requested another company. They dispatched, and the new company confirmed that the compressor could be fixed with total out of pocket costs of $350. I inquired about the amount they would charge for replacement. They indicated they would replace for $2400 since we were 1st American customers. Master Tech pulled the same business on us two years before with coil replacement. It cost us $905 then. It's clear that they are writing their repair estimates and recommended work around the parameters of what the home warranty company will not cover. This company took advantage of the fact that we were in the middle of record-breaking temperatures. I would recommend staying as far away from Master Tech as possible.

W M.

An absolutely terrible experience from beginning to end. I really can't believe the level of service, or lack thereof. Contact me directly if you want details. AVOID AT ALL COSTS

Marion A.

First American Home Warranty sent Master Tech out. A $75 service charge grew into $195 because the tech said the unit needed maintenance before it could be repaired. He was rude and dishonest. He was at my home less than 10 minutes, never performed the maintenance he charged me for and the unit worked for about a week before it went out again. I would never recommend this company to anyone and plan to file a complaint with the Better Business Bureau.

S S.

Scheduled service for a leaking AC unit that is ruining my floors. Agreed to service between 10-1. I specifically tailored my schedule to be home between the scheduled time. I arrived at my house at 9:50. Checked my cameras to see the technician came between 9:15 and 9:30, well before the scheduled time. I called to see where he was and they said he cannot return between the time THEY had it scheduled for. I asked to speak with a manager and reschedule. They stopped answering their phones and did not call back. The manager I left a message with has not returned my calls. If you tell me when you will arrive at my home, don't show up 45 minutes early, not stay until the scheduled time, and blame it on the customer.

EDIT: I am editing this review after they attempted to "resolve" my issue and still give this business 1 Star. AFTER I left a review that negatively reflects on Master Tech, I received a call for a technician to return to my home on an agreed time. They finally showed up and claimed the issue was not an HVAC problem and to submit another service request thru my warranty company for plumbing. I did so and lo and behold, Master Tech was again contracted out for the job. I received a email saying someone would contact me shortly since I had an "emergency" request. I called to schedule an appointment, no answer. Master Tech never called me back or ever scheduled an appointment. I went online to check the service request and magically it stated that a contractor was yet to be located for my request. This is after I received a confirmation email stating Master Tech would contact me for expedited service.

This company is a joke and they DGAF until it affects their bottom line. Even then, they can't seem to get anything right. I actually had to call my warranty company to make sure to have Master Tech contracted out to my home.

Hank T.

Master Tech Service Corp does shoddy work and hides behind a worthless 30 day warranty. I had them (through American Home Shield Insurance) come out to fix a faulty shut off valve in my guest bathroom. Months later, unbeknownst to us , it had sprung a slow leak, slow enough that by the time it would be detected, the damage was already done to our once perfect floor. THE NEGLIGENCE WAS OBVIOUS TO THE OTHER PLUMBER WHO CAME AND REPAIRED LATER because there had been absolutely NO pipe dope or sealer put on the threads when they replaced the valve. That is BASIC plumbing and should not have been skipped over. Now we are in a position where we have to replace flooring and sub-flooring and remove the toilet to do so. I nicely requested to file a claim with their insurance and they flat out denied any responsibility. Now, I am forced to pursue this through other avenues. I've read other reviews as well and surprised they haven't been sued already. Worthless. I will not be using them or American Home Shield again ever. I suggest you steer clear of this company altogether.