Martin Masters Plumbing, Heating, Air Conditioning

Pamela A.

In 2015 we used Martin Masters to install a spacepak system. Already after the work was done two of the vents didn't blow air upstairs And they did nothing to try and resolve that. 2018 only 3 years after the system was installed we needed a new compressor. 2020 the person who came to start system did absolutely nothing but the bare minimum and a few weeks layer I needed some outside company to
come get my compressor to work properly and the person was stunned that no one had cleaned the system or anything else. now 2021 seems like the same thing is about to happen with needing a new compressor. I am disgusted and feel I will be bringing my business elsewhere.

Renegade R.

THIEVES!!! Anyone who calls or uses these clowns has a better chance of fixing their plumbing issue by throwing out $50 bills on the Turnpike then having these guys actually fix your issue. Their scheme is to do a 1 stop 'Grab & Go'. You get told it will be $28 for an 'eval'. Nice try Martin. I had a clogged drain & asked for a pro to show up with a 50ft snake as I have a 25 ft snake and am more than capable of fixing a 'clogged drain'. As I was not hOme but my 20 year old son was, we got suckered into the old 'shake&bake'. Aka, let me look and try to fix it (just like any neighbor could) but when I FAIL to fix the issue even thoughI didn't bring the right equipment, ...sorry but you owe me $439.
Anyone who uses these clowns gets what you deserve. They aren't plumbers, they are scammers with a plumbing sign on a van. AVOID _ BEWARE. DO NOT USE. Try anything including prayer but don't pay these clowns unless they actually fix the problem. Denise the admin, is a complete boob - useless and intentionally dumb. BEWARE!

wm c.

I met with Martin Masters to request plumbing work. All he could do was make disparaging comments, to my face, about my eighty one year old mother. What would you call a man who does something like that?

A Z.

DON'T BOTHER WITH THEM. THEY CHARGE YOU $30.00 + tax FOR AN ESTIMATE

there are many many GOOD plumbers out there that would not even think of charging for an estimate. I can only imagine what this MASTER charges to do work.

Jorge A.

The owner is a talker who has many years of experience but zero ethics. I spent over 16k and heat still didn't work correctly... He just talks around the problem and creates more... Please email me anytime to discuss the methods he uses to take more money then needed... george@interstatecaterers.com

Karen R.

We used Martin Masters to install a new furnace and A/C and were very impressed by their workmanship, pricing, and professional and courteous installers. We also appreciated the great communication by the office with service reminders, permits, and warranty information.

Alex T.

I hired Martin Masters to replace a leaking water heater. The good news is they were able to come same day and replace the water heater. The bad news is that the workers did a terribly sloppy job, leaving cut pipe, solder and all sorts of other debris all around the worksite after leaving. They also failed to clean the floor before installing the water heater which was covered with slimy rust from the days of the old Heather leaking. They just installed the new water Heather right on top of that mess. They also damaged the doorway molding while bringing in the water heater. The pricing was higher than average but that's not the plumbers fault. I could have comparison shopped for a better price. The worst part of all this was the failure of the owner to call me and discuss the problems after I asked the office manager for a call on three separate occasions. Had the owner taken the time to call a disappointed customer to talk through the issues, I wouldn't have to waste my time writing a review. I'd be very careful hiring Martin Masters plumbing and heating. Performclean, professional job with good customer service is not a strength of this company.

Martin has written a very self serving response to my post. He never cared enough to investigate personally. You can ask YOUR technician whatever you want but I can assure you that the tech is more concerned about pleasing you and telling you what YOU to hear to preserve their job. Regardless, Martin never returned my calls (3) to discuss the issues. There's no excuse for that. If you actually cared about your reputation and the work performed by your team, you make that call, no questions asked. But when you want to avoid a difficult conversation, you don't call people back. That's Martin Masters plumbing. Inconsistent work and Martin spending more time writing responses to bad reviews than spending 5 minutes on the phone with a customer that paid $3k for a water heater replacement.

Kelly T.

Made an appointment for an estimate which I stayed home from work for, they cancelled an hour before they were supposed to come, saying the technician got sick. It was not an overly hot day like it has been lately so I can't see it being because they were too overloaded. Being I previously worked for an ac company, Techs didnt do a new install estimate, it was a particular sales guy, and there were back up people. I understand people get sick and things happen, but they made it seem like no big deal, and to not call back a few days later seeing if I was still interested seems odd. Where I used to work always followed up, especially new customers, let alone the fact the company cancelled and not the customer.
Convenient on a beautiful perfect temperature Friday afternoon that they didn't show or seem more apologetic.

Joe N.

Wasted my entire Friday afternoon before Christmas waiting for these clowns and they don't show up. I had a pile of things to do, but I just sat around waiting for this terrible company.

I called a few moments ago to ask what happened and the woman who took my call said she called me at 11:30 am to reschedule and left a message.
1st of all, that is a lie. I had my phone with me the entire day and there was no message then or even checked a moment ago.
2nd, I have to wait a week to get this appointment and you have the nerve to reschedule????

DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!
I am sad that I did not heed the warning of all the other 1 star reviews here. When there's smoke, there's fire. A

UPDATE:
Later the same day I left this review MARTIN MASTERS CAME TO MY HOME TO CONFRONT ME!!!!!! I was not home, but he did wake up my pregnant wife after she put our 2 year old down for a nap. My wife told me at 1st the conversation was polite, but after a few moments he was demanding that I take my review down, she said to him that she had no idea what I wrote and to contact me and it could be worked out. That is when he started raising his voice and acting erratic. She had to slam the door in his face and that is when she called me.
What kind of psycho are you Martin? Did you come to my home to fight me?? Inimidate me??? Are you off your meds????!!!!! I wonder if you did this to all the many people who left you poor reviews.

All I wanted when I called to complain was someone to show some concern and appologize for me losing a 1/2 day waiting. If you left a message or not (you didn't) a simple demenor change of the woman answering my call would have made everything right. Instead you treat me with indifference and blaming me for not getting a message that was never left.
Then you had a 2nd chance to make things right, a simple polite phone call could have sorted this out and I would have taken my review down immediately, I've done it before when company reaches out, but that was too tough for you. Polite customer service is too tough for you. Instead you come to my home to confront me and in my absence, harrass my pregant wife.

Kind customer service could have sorted this out at any point before you came to my home, but that ship has sailed and this record of your erratic behavior will stand.

Contact me, my family or set foot on my property again and this will be a further matter for the Midland Park PD with whom I filing a complaint.

P.S. I removed the line that made you go nuts as an act of kindness. I might even remove this entire review in a few days as a further act of kindness once my blood stops boiling, but your act together and leave us alone.

Kristen M.

HORRIBLE SERVICE. SPENT $1500 for a new hot water pump and they left told me it was working. Later that night checked the hot water and still lukewarm. Wouldn't send a technician out that night, told me I had to WAIT THE NEXT DAY. HORRENDOUS - NEVER AGAIN.