Martin Masters Plumbing, Heating, Air Conditioning

Lee Z.

This is another negative review about price gouging by Martin Masters. Our A/C died over a Weekend during a heat wave. As a result, I scrambled to find someone to help us out on an emergency basis. The Martin Masters technician told us that both the circuit board and the compressor had died and that we would need a new system (estimated cost $4,500).

I called the installer of the system for a second opinion. He told us that the compressor was just fine and all we needed was a new circuit board (a $250 part).

When I complained to Martin Masters about the poor diagnosis, I was told that we were never told we needed a new system (even though that is what their written estimate says).

Peter W.

We had the good luck to call Martin Masters for an emergency situation---a toilet that would not stop running. It was a pleasant surprise to reach a LIVE person on the telephone. This lady took our call and sent a technician to our home within 30 minutes.

The Martin Masters representative, Christian, handled the job very well. He explained all options and completed the work in a timely and professional manner.

I strongly recommend Martin Masters for your residential plumbing needs.

C D.

We hired Martin Masters to replace our furnace and hot water heater. They did the work but failed the towns pluming inspection with a list! They returned and repaired most of the list except they did not replace the condensation over flow pump on the furnace with the type the inspector requested. It came time to sell our house and get a CO only to find out this repair had to be done to comply with the towns inspector.We called Martin Masters back to make good on his install and the only way they would do it was to charge us $318.00 for work they should have done for free. Be careful get a different plummer.

Thomas C.

Our experience:

We needed to replace bathroom sink drain pipe & drain stopper.

Martin Masters estimator came & to our dismay, provided written $465 to replace sink, vanity, etc.

My wife followed this up with a call to Martin Masters who then reduced the estimate to $266 to install new pop up drain.

I just went to plumbing supply store, bought new pop up for $35 & installed in 10 minutes.

Disgraceful is the only word I have for Martin Masters!

Manny J.

This was my first time ever calling this company for service and I must say the service was excellent from the dispatcher (Dawn) to the service technician (Martin), who turned out to be the owner of the company. He arrived within the scheduled time which was refreshing. I've spent too many occasions waiting for service calls that either don't show up or come hours later. He was extremely courteous and knowledgeable. He resolved my issue in a timely manner and took the time to attach tags on the furnace to identify various cutoff valves. I would recommend this company to anyone.

Nancy K.

Martin Master Plumbing is a poor choice. They are unreliable, and that is a clue, to homeowner BEWARE. I scheduled my appointment to replace a leaky , cracked sewage pipe , and was told they come , do the estimate and complete the work , if desired. I scheduled for 10AM to 12 noon on Friday October 24th. I called the night before to let the co. know I could not be available till 10:15. They apparently called my home when I was not there , at 8:30 AM , to tell me they can come NOW, at 8:30AM . I called back to remind them of my phone call , and they said that Dan was on another job already( boy that was fast) but I was next. At 12 PM I called again and was told he would be at my home between 1 and 2 PM. At 2:45 I called again, and was asked to reschedule. I did what I should have done in the first place; I promptly hung up.

Silvia P.

STAY AWAY!!!!!!!! My air conditioning was running fine, I called for repair of a small problem that inspector found and needed to repair before closing. They came out and handed me an estimate for $6,800, telling me ""we don't just fix systems"". I later called another well-known place and they repaired the part that needed fixing and charged me $125.00 plus tax. When I called Martin Masters, mistakingly thinking they'd want to know what their rep said they left me a voicemail telling me that they didn't say I ""had to"" replace my system...really? I must have gotten that idea from the $6,800 estimate!

Vincent O.

Stay away! They just gave me an estimate for over $1000 to repair two leaks and install one frost free spigot. The tech said is would take him about 2 hours. When I questioned the price, the tech called me an a**hole. In my opinion, this company preys upon unsuspecting people.

Ridgewood R.

Never got past the estimate...quoted $1,800 to install a recirculating pump (on top of the $1,700 for installing a new water heater) that did not require a return line although they claimed it did...when I called them on it, the guy then tells me that if I install the bypass valve myself (a five minute job) he will do it for $865. Long story short, I had the pump and valve installed for $200. Go figure...with that said, they were very friendly but their prices are brutal.

Steve S.

I used to be a fan of this company but they are WAY too expensive for the same work that an equally qualified & licensed plumber could perform. Martin Masters Plumbing, Heating & Air Conditioning has way too much overhead with way too many trucks and employees. Martin, the owner, doesn't do the real work anymore so he has to drastically mark everything up so he can pay his own bills at home.

He uses flat-rate pricing which might seem like a good thing to the customer because there are no surprises or added costs if the job runs long, but the pricing is really a wolf in sheep's clothing. One time I had four stop valves installed and because the flat rate to have one stop valve installed was $121, guess what his guy charged me? $484. That's absurd. The truck was already there. The tools were already laid out. They didn't have to come to the house four times. I was in a jam and paid it but I'll never do it again.

Everybody deserves to make a living but when you can literally get the same service for hundreds, or even thousands less there is simply no need to call Martin Masters.