Martel Plumbing & Heating

Diane D.

I had the pleasure of meeting John and Darien, employees of Martel Plumbing & Heating. My mom needed them immediately, for a broken water valve. After five phone calls my brother-in-law reached Martel. When I arrived, they explained everything they had done. They both had lots of patience as I asked several questions. There was no cleanup and their prices are reasonable! I will always recommend them to family and friends. Thanks guys, you are the best!

Jacob C.

I received horrible customer service. Bad communication. Un returned phone calls after initial home visit. Respect your customers or you won't have many in the future. In my opinion, choose another company.

John C.

I have been doing Business with MARTEL PLUMBING for a few years now. Prompt service, excellent workmanship, and fair pricing. Carl does a great job And the office staff is wonderful. Thank you MARTEL PLUMBING for another job well done.

Jeff B.

The owner came out and performed an estimate to replace my entire heating system including a hot water heater. Although the estimate was timely and reasonable, when asked to perform the job he ghosted me. It was an over $10,000 job and when I called the office I was told he would get back to me ASAP. Either this guy lives in a mansion and doesn't need the work, or he's just a bad business person.

Jeffrey A.

We had to have a gas boiler serviced and Martel gave us the best price and were prompt in getting out despite it being the end of summer and many people were calling for AC repairs. The technician was quick to diagnose an expansion tank that was in need of repair (which we subsequently replaced), however the technician did miss a thermocouple that needed replacing and the heating system shut down because of this oversight soon after the cleaning, requiring us to call another company to get it back online since Martel was unavailable at that time. We are generally happy with their service, just curious why the expansion tank -which is external to the boiler- was flagged for repair whereas the thermocouple, which is actually in the boiler (the focus of the service call), wasn't picked up on.

Ben R.

Great response time, punctual also clean and great work. Done in a timely manner, highly recommend.

Bill K.

Made arrangements to have someone come in and quote a job on 8-30-21. No one showed and no called. I called on 9-1-21 and let it ring for 5 minutes. No one answered and there was no voice mail.

Bill at Rosco Manufacturing

Laura J.

This company was very responsive when I had an emergency. The lady who answers the phones in the office was so friendly and helpful. When I left messages they called back promptly. i was very satisfied with my service calls.

Ray D.

clean transaction-came when they said-work clean and professional-highly recommend-wish all workmen were of the same calibre

Ryan H.

In August 2020 I tried to hire this company to install a 1/2 bath and to replace some old cast iron plumbing. The president Ed was a really nice guy, who came out and explained all of our options. We agreed on a plan and waited. After waiting patiently for four months, I called and emailed asking if they really wanted the work. Ed came and took some more notes on our project and assured me that they wanted the work and sent me an estimate which I agreed to. I was told they would come ""after Christmas"". Two more months passed and we heard nothing...no calls, no emails, no communication. In the end, I sought out another plumber who started work within a month and was done within two weeks. I paid much less than I would have with Martel Plumbing. Still, I'm very disappointed that the work was never done by them. When you are relying on someone and they just never show up its very frustrating. They seemed to be a good company...but whatever the reason I was left in the lurch.