Martel Plumbing & Heating

M Z.

The knocking sound returned, and the WiFi module died on my Mini split. I called Martel. They were as wonderful as they were the first time. The new module had to be ordered, which they took care of, and the hunt for the knocking took a few visits, since it would only happen the first time I used the washer. Each time we thought it was fixed, it wasn't. Finally Jim, the owner of the business came over. He listened to the knocking, and, after all the other previous tries, added some new gadgets to the pipes leading to my washer. He said the words that I didn't want to hear, which were that ""if this didn't work, it's your washer."" Ugh. He said not to worry who knew someone who could fix it if this last attempt failed. So, fingers crossed, I did my first load of laundry a couple of days later. Yes, DAYS later. I wasn't feeling well, and, quite honestly, I wasn't anxious to try it, fearing I'd hear the knocking, again. Hallelujah! There was NO knocking! They also got the new WiFi module and set up a time to reinstall it. I'm extremely happy to say that everything is working fine now. The shower is still hot. The water pressure, which they had lowered when trying to stop the banging pipes, was back to normal, and my mini splits are both WiFi working. Martel stuck with me through it all, never complaining, and never charging me for the added visits. All of the guys were terrific, as was their office ""girl."" They are a terrific company. I will definitely use them again for all my plumbing needs! Thanks especially to Carl and Jim! Great job, guys!

Brett J.

A couple months back Jim and his crew installed a tankless hot water heater, new gas furnace, a new air conditioning unit, removed the old oil tank and furnace, and ran new gas line through the basement. Aside from the new equipment that is now very neatly installed you would have never known they were ever here.

When we had a small issue with the furnace the day after it was installed we messaged Jim and he sent his guy out that day and it was fixed right away with no extra charge. Haven't had a problem since.

Would be glad to hire these guys again in the future and have been recommending them to anyone who may need work done.

Tammy D.

My boyfriend and I are first time home owners and have living in our home for about a year. The number one thing we wanted to do when we got into this house was change our heating system. When we moved in we had a oil tank that was more than 20 years old and needed to be replaced or removed.

Jim and his crew were awesome from beginning to end. They were clean, polite, and trustworthy. We were converting from oil to gas with baseboards. They removed our huge oil tank, installed all new plumbing, installed baseboards, a new boiler, a hot water tank, etc. Their soldering work looks so good that my dad was so impressed he wants to hire them to do his house now! Considering what we had as a set up in our basement before to what we have now is a huge difference and we couldn't be more thankful to the crew.

Jim, Kyle and the rest of the crew were very helpful and were always there to answer any questions or concerns we had every step of the way. Whether it was a phone call or text at 8pm, Jim was there to answer.

Friar D.

Unfortunately, my oil burner blew out recently, but fortunately after researching a few companies I found Martel Plumbing & Heating. I obtained 4 estimates from companies and Martel was easily the best company to work with. Let's face it, unless you are in the field, we do not know much about these systems.

I'll be honest I was first intrigued by Martel because of how many years they have been in business (1926). You must be doing something right to be in business that long. I met with owner Jim Martel for an estimate and he couldn't have been more accommodating with his time and knowledge. He really made a pretty chaotic situation very calming. He explained what system I had, what had happened to cause the blowout, then went into options for a replacement units. I wanted to expand from a direct oiler burner system that heats both the house and the water to an oil burner for the heat and a separate water tank for hot water. Again, there was Jim expertly explaining all the options available from direct to indirect oil burner systems and hybrid and non-hybrid water tank systems.

Jim emailed all the different estimates we talked about, which was different than the other companies who in one case sent them via text. There is no pressure with the Martel Plumbing & Heating. I can be a pain in ass with questions, but with Jim he never pressured and answered every single question. When I needed to email Jessica, who is Jim's wife and handles all the office work, she got back to me within the half-hour. That's professional and accountable!

Just like Jim, his employees are highly professional and knowledgeable, they came in set up shop, completed the job in one day and took the time to explain the machines after the install. They asked very little of me and during the install, you could hear them laughing and telling stories while working, which is important because they all get obviously get along great. I include pictures here and before I insulate the pipes, I wanted you to see the attention to detail.

I also needed an electrician for the job and Jim set that up too. The company was STEM Electric and the owner Tim Moisao and his employees were equally as great as Martel Plumbing & Heating. I had to upgrade my panel from 100W to 200W and they handled it with ease. The only thing they asked from me was to put their drinks in the refrigerator (it was 90 plus that day and had to go in the attic), which was my pleasure to help them with. I now have a go-to electrician as well thanks to Jim.

The folks from Martel Plumbing & Heating are professionals, who create copper works of art. They were NOT the most expensive and to give you a comparison I installed an oil burner and an 80-gallon hybrid water tank for the same price I got quoted from another company who would have installed an oil burner and a smaller non-hybrid water tank. I feel like I received the most valve for the dollars spent in comparison to the other companies.

In the end, if you are looking for a top-notch company at competitive prices who does amazing work, Martel Plumbing and Heating is the company you should absolutely do business with! They even have a great website that is good looking and clean.

Thanks again Jim, Jessica, Tim, and both crews!!

Derek W.

Martel Plumbing is THE BEST and only plumbing company you need. I bought my house running heat with oil. The oil ran out just a few weeks later during the cold winter. They showed up THE NEXT DAY, converted the heat to gas, installed a new High-Efficiency boiler, walked me through the rebate ($1200) process and scheduled a company to haul away the old boiler and oil tanker.

They've been doing various projects for me over the last six months - old pipe replacements, ice maker waterline install and a washing machine direct drain install. Their team has also been kind enough to point out small projects I can easily do myself to ensure everything is running smoothly. all the employees are professional, timely and have even done work at the house when I've been away at work with no issues.

Their prices are fair and every invoice has been right in line with their quote. I will only hire Martel Plumbing to do work on my house and recommend you give them a call for your needs as well.

Chris J.

We called two weeks ago to have our AC serviced because the outside condenser was being tripped by a low pressure switch. The earliest they could come out was supposed to be today. After taking the morning off and waiting an hour past my 8am appointment we called and were given the technician's phone number to track him down ourselves. After repeatedly being sent to voicemail we called the office again and our told ""apologies for the confusion, there was a mix up in scheduling and no one will be able to come out until next tuesday"" This is coming into a weekend where it is supposed to be 90 all weekend. Called another company and said they can have someone out in about 2 hours.

James R.

Called these people. The dad answered. Said his son was the forced hot air/AC specialist. Left the son a message briefly explaining the issue. No reply after a week. If you want to leave a message, and get no reply, call these people.

Thomas G.

I used to share high opinion of Martel plumbing until about two months ago . Gave them plenty of business , paid them promptly . One day , two months ago I asked for more details on the invoice which I already paid . Never questioned the charge ! All of my future requests for service on variety of accounts were not responded to or pretty much dismissed . According to reviews on google , that happened to other customers . The lesson I learned here is that as long as you ""behave "" and ""pay and stay quiet "" you are a customer . Other than that , and you are no longer welcomed .
Shame on you Jim !

Dennis B.

Called Jim about a concern I had with freezing pipes ( since it has been over 14 degrees all week) he was there the same day. He definitely understood my concern and didn't want to take any chances. He came right in and fill the system with antifreeze. He was extremely professional and the price was amazing. Especially for same day service! Hopefully I don't need a plumber often but when I do I'm calling Martel back.

Cosmo K.

BEST plumber in RI, period! I have used them about 5x and every service has been beyond professional + personable in addition to honestly priced. Friends have paid hundreds of dollars more for the same services he did for us. You will get an honest straight-forward service and/or estimate every time, no getting jerked around like you do with other plumbers!