Marin Roto-Rooter

Shanty P.

I've had an enormously frustrating experience which ruined my entire Sunday waiting on a plumber who was supposed to arrive between 2-4. At 4pm, I had no word from a plumber so I called the reservation line. They have no system in place to contact the plumber assigned to the job - all they could do is send an electronic message to the plumber asking him to contact me with his whereabouts. At 4:20 I get an automated text that says he's on his way and at 5:45 pm there is still no one here and no update. Each time I call the reservation line, I'm on hold for 15-20 minutes before the same poor girl answers and still says she has NO information on when I can expect a plumber. I cancelled - after wasting an entire July Sunday - I am beyond frustrated with this experience.

Cati M.

We were very disappointed with our experience with Roto Rooter. We called for assistance with a clogged kitchen sink in April, and a team from Roto Rooter came out to help. They were not able to clear the pipes from the kitchen so did so from the pipe cleanout in our crawl space. After they left, we noticed a strong smell coming from the crawl space and discovered that the Roto Rooter team had allowed greasy gunky sewage to spill out of the cleanout all over the crawl space. It was not a small spill, which we would have chalked up to part of doing this work, but a significant flooding of the space with sewage. We called Roto Rooter to have someone come back to clean it up and got the run-around for more than a day - and only managed to get the team back to clean it up after indicating that we would need to call BBB.

Two months later, the drain clogged again - as it had not been adequately clearer - and backed up into our shower. When we called Roto Rooter to see if their work was guaranteed, they said they could not help us as the technicians had written ""not guaranteed"" by hand on our contract - without giving us any reason why that would be the case. So we had to pay another plumbing company to come in and fix their shoddy work.

We are very disappointed with our experience with Roto Rooter and would not recommend to others.

Michael T.

Great work by Brandon, very courteous and efficient. Honest Company, we've hired them several times. Recommended.
Thank you.

Jonathan H.

Cleared 3 clogged underground downspouts. Took less than an hour. $300. Good value. Was available to come same day.

Glenn C.

Cody did a fantastic job clearing our sewer line. A competing company said it couldn't be cleared at the toilet level, we would need to dig in the front yard (i.e. I would have to dig) in search of a cleanout, or we would have to install a new cleanout. Quote: $1,000-$3,000. Cody ran a snake from a bathroom and cleared it and re-sealed two toilets in under two hours at about $450. Great service, fast and efficient.

Edith C.

Our triplex units in Novato had stopped up toilets at 8pm on a Friday night that was overflowing into the tubs-eek! A call to Roto Rooter brought our technician, Francisco out by 10 pm and the blockage cleared by 10:20pm-thank heavens! Who wants to face the Independence Day weekend with irate tenants? Thank you Roto Rooter for the quick efficient service! I was able to sleep knowing my tenants were taken care of quickly!

Rick B.

DO NOTUSE THIS SERVICE! SCAMMERS! We had stopped up toilets and called them as our regular plumber was not available. They cam out and ran a camera and did some work but was not sure if they actually cleaned the drain. The toilet still was sluggish. They also reported that my cast iron sewer under the house has crumbling and we needed thorough cleaning and then a plastic spray-on liner or as an alternative jackhammering the floors and replacing the pipes. The least costly was the spray-on plastic liner for $18,000 plus a 10% discount. They charged me $250 for the camera as well.
We called our tried and true plumber ( Owen Plumbing, Yorba Linda ) and the owner recommended his sewer / repipe specialist. He came out and ran a camera. (No charge since it was a referral from Owen Plumbing) He reported that the pipe was NOT damages, just needed a good scrubbing clean out which he would do for $1500. It pays to get second opinions.
I plan to report Roto-Rooter to the BBB for shady practices.

Jim S.

Thank you Roto Rooter Novato,for sending Jesus out to Tiburon clear a bathtub drain. It took a while but the drain is working great. Jesus was very professional and we are very happy.

Paul F.

I had a terrible experience with this company's customer service. I arranged for a service call for a backed up drain. The appointment was scheduled for between 2-4 pm. No one arrived during this time or called. I waited 10 more minutes and called the office. I received the answering service and left a message that no one had come or called. When I was not called right back, I texted a message to the number that had confirmed my appointment for that day. I received a response that it was after business hours and they would respond the next day. Finally, someone called back and said they wouldn't make it that day. After that I called Roy's sewer services for an appointment the next week. They called to confirm a half hour before they arrived. I was pleased with their services. This is what good customer service looks like.

Chris S.

Katy B.

This is in process. In 2010/2011 I hired Roto Rooter to use the trenchless replacement/pipe bursting system to replace my sewer lateral line. The Roto Rooter national website says the new line should last up to 50 years. I'm selling my house, and a video inspection required by the city revealed numerous problems in the line they worked on, with an estimate of $22,000 (!) to fix work, such as joints come loose, done only 11 years ago. I am hoping we can resolve this reasonably, fairly and amicably given Roto Rooter's excellent rep for customer service and longtime local ownership. Perhaps they will make the fixes. However time is of the essence and I'm not satisfied by the slow response. I got a call back Friday after several days of trying. Escrow is closing in 6 days, so I need this resolved fast. I'll keep you updated. I hope we reach a reasonable and fair solution, and if we do I'll keep you updated and my views may change.