Marin Roto-Rooter

Rick B.

DO NOTUSE THIS SERVICE! SCAMMERS! We had stopped up toilets and called them as our regular plumber was not available. They cam out and ran a camera and did some work but was not sure if they actually cleaned the drain. The toilet still was sluggish. They also reported that my cast iron sewer under the house has crumbling and we needed thorough cleaning and then a plastic spray-on liner or as an alternative jackhammering the floors and replacing the pipes. The least costly was the spray-on plastic liner for $18,000 plus a 10% discount. They charged me $250 for the camera as well.
We called our tried and true plumber ( Owen Plumbing, Yorba Linda ) and the owner recommended his sewer / repipe specialist. He came out and ran a camera. (No charge since it was a referral from Owen Plumbing) He reported that the pipe was NOT damages, just needed a good scrubbing clean out which he would do for $1500. It pays to get second opinions.
I plan to report Roto-Rooter to the BBB for shady practices.

Jim S.

Thank you Roto Rooter Novato,for sending Jesus out to Tiburon clear a bathtub drain. It took a while but the drain is working great. Jesus was very professional and we are very happy.

Paul F.

I had a terrible experience with this company's customer service. I arranged for a service call for a backed up drain. The appointment was scheduled for between 2-4 pm. No one arrived during this time or called. I waited 10 more minutes and called the office. I received the answering service and left a message that no one had come or called. When I was not called right back, I texted a message to the number that had confirmed my appointment for that day. I received a response that it was after business hours and they would respond the next day. Finally, someone called back and said they wouldn't make it that day. After that I called Roy's sewer services for an appointment the next week. They called to confirm a half hour before they arrived. I was pleased with their services. This is what good customer service looks like.

Chris S.

Katy B.

This is in process. In 2010/2011 I hired Roto Rooter to use the trenchless replacement/pipe bursting system to replace my sewer lateral line. The Roto Rooter national website says the new line should last up to 50 years. I'm selling my house, and a video inspection required by the city revealed numerous problems in the line they worked on, with an estimate of $22,000 (!) to fix work, such as joints come loose, done only 11 years ago. I am hoping we can resolve this reasonably, fairly and amicably given Roto Rooter's excellent rep for customer service and longtime local ownership. Perhaps they will make the fixes. However time is of the essence and I'm not satisfied by the slow response. I got a call back Friday after several days of trying. Escrow is closing in 6 days, so I need this resolved fast. I'll keep you updated. I hope we reach a reasonable and fair solution, and if we do I'll keep you updated and my views may change.

Brian C.

Rob was great. Showed up on time, took inventory of the situation and my general concerns and addressed them quickly. I had to wait a few days to get on their schedule, but I'm glad I went with them. A quick no BS service call, flat rate and a competent explanation of the problem and off he went. No upselling, no redirecting toward another ""problem"". I appreciate their service and will call on them again when needed.

Dave K.

They removed gallons of gravel plugging my patio drains. They did what Rescue Rooter could not do!

Savannah P.

Tim came to clear a blocked drain in our kitchen. After a few hours of trying to snake, he had to call in his boss. They spent 7 hours snaking to the tune of $1600, after which they told us they had NOT resolved the issue and would have to come back to ""camera"" the pipes to find out where the blockage was. We had Roy's Sewer Service come out the next day, and they fixed the problem. Avoid Marin Roto Rooter at all costs. A total rip off.

Joe S.

I have used Roto-Rooter about 8 times for clearing clogged sewer laterals. I have found them to be reliable and competitive with their pricing. They showed up on time and were successful every time. They are there when you need them.

B M.

I've used this firm several times. Always amazed at their professionalism as well as friendliness. I feel their prices are fair and I'm never getting up sold on things I don't need.

Carlos G.

This is a Roto-Rooter review for the one that is in DeLand, FL. Jeff was the technician that came out to pump out our septic. He was great and explained everything he was doing. Did a great job. Explained how the septic tank works, showed me what was causing the problem & in all was a very experienced man. You could tell he didn't have this job just as ""it's a job"". He knew a lot about his job and didn't mind doing it. We all must admit that it's not a clean job to do, it's one of those ""dirty jobs"" like the TV show. Jeff saw what he needed to do and did it. I would recommend Jeff and Roto-Rooter to anyone that needs to have their septic pumped out. Their price was great and he did a great job. Thanks Jeff.