Marin Roto-Rooter

Tanya R.

Roto - Rooter went above and beyond on my weekend emergency!! They sent someone out right away to get us back on track from a flooding emergency. Their technicians were very professional and accommodating. 5 star white glove service all the way!! Roto -Rooter Novato thanks again for your service helping my family and our home ....... we were in good hands! Thank you!!!!

Ricky S.

I had a clogged drain affecting my bathroom sink, kitchen sink, dishwasher and washer. I called rotor rooter. They Sent a man out named Roberto. Who is very nice, very efficient. He did a great job With no mess. Thank you Roberto.

Shirley L.

I recently had a plumbing problem my handyman could not fix. I called Marin Roto-Rooter in the morning and I was extremely happy both with their response to my call, the communication and coordination of the time the plumber would be there, their flexibility to call me when the plumber would be there and Fernando the plumber's quality of service. Fernando not only fixed my problem quickly but also was polite, respectful and helpful in suggesting what I could do to alleviate the problem in the future. Thanks to the woman answering the phone and her clear communication on the phone and to Fernando the plumber, I was able to get to my function a little late but appreciated everything they did to get the job done that day.

Valerie R.

Roto rooter came out to my home for a sewer line problem and said they couldn't help us as they couldn't get past a certain point. I called for 2 days to see if they could do the work on replacing the pipe. I received no calls back.

Thomas G.

Ok - after the popular plumbers who advertise on TV in San Rafael came out to deal with a simple case of blocked toilet and shower main drains over 2 hours late with attitude and couldn't get the job done - mistaking attitude for effectiveness - while leaving me with a disgusting mess all over my master bathroom due to their completely bass ackwards approach to the problem, I called Roto Rooter of Novato on a Saturday morning. They were pleasant and Mike C showed up early, cheer-y and asked the right questions right off the bat. After taking about 15 minutes, boom blockage gone - pipes flowing and nonfuss no mess. They were amazing and professional and more cost effective, let alone project effective, than the plumbing company alternatives. Thanks, Mike, for the good humor and better service. Well done!!

Jeff D.

Hired them to do lateral work for our property. They gave the sewer district a video that was not complete or legible and broke our toilet while trying....gave us a bill and refused to accept responsibility. Incompetent and irresponsible.

Chris G.

Provided inferior service; came and unplugged our kitchen drain, which backed up (again) a week later. When contacted, their representative told us they don't guarantee their service but we could have purchased a warranty that we were never informed about at the time of service. Roto Rooter wanted to charge a second fee of $195; thus, we sought service elsewhere. Additionally, a receipt wasn't provided for a week but we were charged the day of the service.

Tom T.

Currently Mr.Rooter services a number of our homes in the Novato, San Rafael area and they have always responded promptly, professionally, resolving the problem and following up with a phone call and report. Rachelle is always available to speak with, promptly has all invoicing accurately prepared,, and has been very helpful. I will continue to utilize their services and can recommend them highly.

Jim P.

Stan and his team are great to work with. I had a deadline for a lateral inspection and they found the problem and fixed it pronto. The are good people and know this type of work far better than most.

Jennifer J.

Once again Roto Rooter proved to meet plumbing needs. Technician was on time, professional, and kind!