Maitz Home Services

Stan P.

I bought a central AC system in 2017 from Maitz. It stopped cooling 3 days after the 5 year warranty. They would do nothing to honor the warranty for parts and wanted to charge $159 for travel, troubleshooting and inspection plus what ever new parts and labor I would need. No consideration at all for past purchase..only out to charge as much as possible...always trying to take advantage of a senior citizen living only on Social Security. Stay away from them..they do not care about anything but the bottom line.

William H.

Just an update from my one star review of 8 months ago. Started the a/c up this month to try it out. Low and behold it was not cooling the house again. I called another company and they came out immediately. They found the leak that Maitz had supposedly fixed. Shortly after last years encounter I received correspondence from the customer service manager apologizing for the poor service. He said he would follow up with me, but I never received another call or e-mail. In my opinion, anyone using this company is foolish and/or stupid. I was foolish, but no more.

M S.

We had them replace our boiler in January. The system wasn't wired properly when they left, we didn't have heat in parts of our house. It took 3 separate visits to fix that problem. Since day one this new system hasn't functioned right and still 3 months later we still haven't been able to get them to fix it. I've called multiple times to get a technician to return a phone call. The only people who talk to me there is customer service and all I get is false promises of getting a call back from a supervisor. So fed up. $11,000 worth of garbage. I'd give zero stars if that were an option.

Stephanie J.

Exceptionally bad company with outrageous price gouging and poor customer service. Stay away from this company. I smelled gas when I got home from work on 3/30/22 so I called UGI to investigate. They came and determined it was the gas boiler having a venting issue so it was turned off and tagged. I called Maitz at 7pm and was put on hold several times until around 745pm and was told there was no one available anymore today and scheduled me an appointment the next day. The temp that night was in the 30's. I was quoted an $89 fee to come out and look at it and a ""fuel service charge"" of $20. I asked about that charge and they said because the price of gas is so high they ""have to do something for their guys"". When Audie and his trainee got here they went to take a look and came back upstairs and they had me sign a quote to look at it for $270 -- which broke down to $89 dispatch fee, $20 fuel surcharge and a $161 troubleshooting fee. I agreed because essentially i was worried about the gas smell and had no heat. My gas boiler is 7 years old (installed and serviced by Maitz). I agreed but told them I was going to complain to the company about the hidden fees.
They worked on it and said they fixed the immediate problem for now by caulking up a small hole in a PVC exhaust pipe (A HOLE WHICH THEY CREATED IN 2021 AND ENDED UP PUTTING A PIECE OF TAPE OVER IT- I KID YOU NOT- I'LL POST A PICTURE). Then they proceeded to give me three options: Option A $270 total for the dispatch fee, fuel surcharge and diagnosis fee (no charge for the caulk- Thank God!). Option B $9086.00 which includes replacing the HEAT EXCHANGER for 6188.00 (WHICH BY THE WAY IS STILL UNDER WARRANTY- but I understand is expensive to do) and $2628 to replace the EXPANSION TANK AND VALVE (which they already replaced in 2019 for $239). Also Audie didn't think this was a good idea (option B) because the rest of the boiler and parts would still be OLD (it is only 7 years old) and also ""IT MIGHT TAKE A YEAR TO GET THE PARTS YOU NEED"". Option C $270 (same as Option A) but with a FREE price quote on putting in a new system (LOL).
I called to complain about the ""upfront honest pricing"" mentioned on their website and specifically asked about what the dispatch fee covers vs the troubleshooting fee. The CSR said the dispatch fee included the price of gas but this is a temporary measure because they don't want to raise their prices (LOL)!  I asked Audie when they pulled up in a company truck if they make them buy their own gas- he laughed and said no.
I think their pricing is very deceptive to essentially quote $109 to come out and then spring a $161 troubleshooting fee on top of that. They take advantage of people when they are in need of immediate help and I would guess that the service techs work on commission trying to talk you into expensive whole system replacement.
I did call the office as soon as the techs left to complain about the hidden fees and was told that some one will get back to me in 3-4 business days. In all honesty, I didn't expect a call back but they surprised me by calling me the next day and offering a one time COURTESY refund for the diagnostic fee and the fuel surcharge. I appreciated that they tried to make it right, however i don't appreciate the shady pricing in the first place. I'm switching companies now.

Rafet E.

They dont response on time and no connection people working in the company between them . They are getting your money but they dont solve your issue .I never advise this company anyone . If you like to suffer you can work this company

Patricia M.

Scheduled an appointment with Maitz. I explained what I was looking to get done which was to light a pilot light on my gas fireplace. I asked if this was something that Maitz handles. The tech person that I spoke to said, absolutely and we proceeded to schedule the appointment. My appointment timeframe was set for between 10am to 2pm. So they then showed up at 2pm just to tell me that lighting a pilot light on a gas fireplace is something they do not handle. What a waste of my time. The answer that I got was well the tech people who answer the phone don't really know what we do and that there is no good communication within the company and the people who answer the phone and schedule appointments. I will never waste my time again and I suggest others do the same.

May M.

Shady and not to be trusted. The only and if even positive input is that they came the same day, but they do that so they can take your money. Tech spent a whole day and had to come back another day because they could not figure out the problem. They changed wires which cost $250, still it was not working. Another tech had to come to tell us that it's the compressor and that due to underlying issues we were better of to get a whole new system. Paid for the so called work without resolving issue, told us that I saved $600+ for what? For wasting my day and $350+ gone down the drain. Also they charged $100 to replace the humidifier replacement pad when it is $20 online. They overcharge and take advantage of people in need. Absolutely appalled and horrified by my experience. Always willing to give anyone a chance, but listen to the bad reviews. They aren't lying. Very evasive when answering questions about the warranty. They quoted us from $14-16k to replace everything by an advisor. They spoke a lot of how trustworthy and reliable they are. It didn't feel right. Got another opinion, they diagnosed in less than an hour. Found the warranty on the heat pump and quoted us a fair price for a new compressor without having to replace the whole system. Maitz quoted us 3x more to change the compressor.

KJ L.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

I needed my main line flushed out. I called and was told $89. I thought I must have misunderstood because it usually costs $300-400 to flush a main line. I called a second time and they confirmed that was the cost of the service, not for a service call, and that there is no charge for that kind of service.

The technician came. I explained the issue. He said he needed to lift the toilet and the cost to lift the toilet is $355. I changed and replaced the toilets myself and could have done this myself for free, but I thought he was going to do more work than he did. I explained that the gasket underneath was broken and part of the PVC pipe. There was a replacement fix over the broken gasket. He told me he would repair it. All he did was slap another wax ring on. No pipe was actually repaired.

He told me that the pipes in my basement weren't pitched correctly and that's why I am having this issue with the main line clogging. For another $246, he told me he could fix that. He literally cut 1/4 in off the pipe out and put a brace on the pipe. It took 10 minutes.

Low and behold, this did not fix anything. Three weeks later to the day, I flushed my toilet and had sewage in my shower again. They sent a new technician. He told me that the last guy did poor work. When he cut the pipe and lowered the one side, the other side seesawed up and caused all of the pipes to back pitch. He gave me three different quotes to ""fix"" the issue, ranging from replacing all of the plumbing to putting in another, bigger air vent. The quotes were anywhere from $7k-2k.

I thought this didn't sound right. I called the previous owners of the house. They said in 20 years, they never had this issue. The house is only 20 years old, so really everything shouldn't need an overhaul and the pipes couldn't be the real issue.

Not even two hours after they left the SECOND time, things were backing up. I called in some family friends. After hours of looking at everything, it seemed like the issue was a clogged air vent.

At this point, I called Maitz and asked for a refund. They said they couldn't do that and needed to make a THIRD trip. I explained that I felt that the air vent that vents to the roof is clogged. I live in a one story house. I told them I don't own a ladder. The manager, Ken, assured me that they would be there at 4:15 pm to complete the job (for a third time).

They arrived over an hour after 4:15 pm. They did not have a ladder to get on the roof, not even a six foot ladder. I told them what I felt was wrong, Freddy was arguing with me that the pipe was not an air vent so it couldn't be clogged because it's not a vent. He called a technician in from the car and asked ""what is this pipe,"" the second guy replies, ""an air vent.""

Since they don't have the equipment, they wanted to go in my attic, cut the pipe from there, and do more guesswork. I said you did not bring the right equipment, we are not cutting anymore pipes, call Ken and tell him I want my $1400 back. I learned that the van isn't even big enough for a ladder, nor do managers work after 4:30 pm. He had no one to contact.
The people they send out to your house are also not actual plumbers. They are ""apprentices"" and it is unclear of their qualifications. You think you are hiring a licensed plumber, but that is not who arrives. As Ken told me, it is perfectly legal because they are operating under the supervisor of a licensed plumber. I'm not sure how that is possible though as no one is able to be reached after 4:30 pm.

They left and said they would need to come back a forth time. I said, I expect a phone call and a full refund. The manager emailed me the next day to say that they were working to decide how much of a refund I would be getting. I filed fraud charges with my credit card as the work wasn't completed. My credit card handled it from there and I got a full refund.

Pamela D.

I called Maitz because I thought I needed a replacement for the faucet on my kitchen sink. An appointment was made for Tuesday, between 12:00 and 4:00 pm. They called me to let me know that the technician was on his way and he arrived at about 1:00 pm.

I showed him the faucet, and explained that I had had a new well pump installed a few months ago. He removed the head of the faucet, took it out to his truck and dismantled it. He cleaned a lot of junk out of it, and reinstalled the faucet, which worked perfectly!

Had he installed a new faucet, the cost would have been about $1500, but I wound up paying only $138.00! He could have told me that I needed a new faucet, and I wouldn't have known the difference.

Given their honesty, I will use them again.

Norm G.

it has been months and i am still waiting to hear back from a rep from the company to discuss the piss poor service that was provided to me and the over changes on my credit card for a 2 year warranty that i never ask for. this company is a total rip-off and if you get their services you are wasting your money and if the service guy is josh shows up, shut your door.