Mainstream

Cindi K.

Service follow through is
consistently not reliable. They no showed my first appointment to do a maintenance service on my two AC/Heat duel units. No phone call. Nothing. I called the next day. They apologized and rescheduled. That 2nd appointment went ok. Weeks later I called to set up a repair service. That appointment was yesterday. No show. But I did receive an apologetic phone call around 4pm. It was rescheduled for today. It's after 3pm. No show and no phone call yet so far. I've been warned they are the most expensive ac/heating/plumbing & electric company in town. Perhaps they should hire more staff in the field, improve telephone customer service procedures and follow through on their word. (That's a statement not a question.)

Scott H.

Be causious of this company. They wanted to charge me $69 for an electrical estimate and $79 for a central air estimate. Credited back if they did the work. Went with other companies that didn't charge for estimates. You get multiple phone calls and texts from different staff members that give you different information and don't know that you have talked to someone else in the company.

Bryan O.

We called Mainstream as our newer A/C unit in our new home was making a rattling noise and cooling poorly. The technician informed us that our problem was that the A/C unit is a 5 ton and our furnace system is a 3 ton...apparently they need to match in size in order to work properly. He told us that we would need a new A/C and the cost would be 6-8k. We called in someone else for a second opinion and they were able to verify with a parts warehouse using the serial and model number that our furnace and A/C are both 5 ton units. Either the technician was incompetent or a liar. Needless to say, we chose the other company to handle our issue.

Robert B.

They must have a huge overhead to deal with. I needed a repair on my water heater. They charged me $75+ just to do the estimate. The cost to repair plus fix a water input pipe began at $1,600+ then if I needed a new water conditioner installed that would be another $3,000. They supplied me with 6 quotes that ran from there up to $12,000+. They did not tell me my heater was still under warranty. After recovering from sticker shock I got the entire job with a new water conditioner and repaired water heater for well under $1,500. If I would have gone with their original price it could have been fixed in a day or to. When I called to discuss pricing my voice mail wasn't replied to for over 24 hours. These folks should be looked into by BBB or anyone else in that field who can protect consumers from predatory pricing.

Kitt Z.

Never again!

Saw their ad on TV to do a AC tuneup and then a furnace tuneup in the fall for $80. Called them up and they had someone out the next day to check it out. The person seemed professional, wore a mask and polite.

He came up with a crazy list of items for repair on a system that seemed to be working fine though, such as the fan was pulling too many amps, the capacitor wasn't working right and it was low on Freon. He said the costs to replace the fan and capacitor would be about $2,700 and the Freon they couldn't top off, which meant we may want to consider replacing the entire unit for over $6,000 since it was so old.

Asked for the info in writing, which he wouldn't do (first red flag), then when I questioned him about the Freon which i've had topped off for our commercial systems as work, he gave some dubious answers.

I then paid another company that I've used in the past and know to be trustworthy to check the AC and verify the results. The Freon wasn't low and if it were, they would have topped it off right then. The amps on the fan were exactly where they should be and the capacitor functioning as expected. Furthermore the unit is only 10 years only, basically still hasn't another 10 years of life in it. I asked what would be the cost to do the repairs Mainstream was recommending. Around $500 with labor he said. Nowhere near the $2,700 Mainstream was trying to charge.

I called Mainstream, and said I don't want them to come back again and I want a refund for the waste of time since they did nothing but make up false claims. Technician didn't even clean the fins on the AC unit.

They were very apologetic, said they would handle it right away, i would get a call back and a refund. Nope. Nothing. Must just be the way they do business I guess. Never again will I work with Mainstream.

Brian L.

Terrible company, horrible customer service. 2 Months after doing the work checked with Avista about my rebate for the furnace that they installed. Avista informed that no paperwork had been filed even though I was told that Mainstream would handle all that. When I called they did send me information but it was for the wrong equipment. Never use this company my fault for not checking with other more reliable companies.

Anne W.

Our shower backed up on Sun. 12/22 & I called Mainstream on Monday morning 12/23. The soonest appointment was 12/24 between 11 am & 1 pm. On 12/24, twenty minutes before the appointment window was to begin, they called to say they were on a job that would last all day & couldn't get to me until 12/26 between 8-10 am. I asked why they wouldn't have known yesterday or first thing this morning that the job they were doing wouldn't be finished. To say I was unhappy would be an understatement. I ended up calling Roto Rooter. Although they were expensive; they were courteous & had someone to my house within the hour. The technician, Taylor, was prompt, courteous and had shower fixed within 20 minutes. I will never use Mainstream again. I guess you get what you pay for.

Rhonda P.

I purchased my furnace from them a few years ago. I called them to have the annual service and because it was not staying on to heat the house. It took 4 business days to get an appointment. They called on appointment day to reschedule for the next day. They called again on the next day to reschedule. At that point, I called another company who said that they value their customers too much too keep pushing their appointments off. I won't be using Mainstream ever again!

Dianna K.

We needed our new gas line grounded as well as a new masthead & electrical grounding for our home (circa 1975) & possibly a new big electrical box. We called to have someone come out for an estimate (their TV ads always say no job is too small) .. well, they were supposed to come out this past Monday, they called & said they couldn't make it due to a job site problem they were currently working on which is understandable. Rescheduled for today...they called & told us 'Honestly your job sounds just too small for us to deal with & it might be next week or the week after until we could get out there for an estimate'... Basically telling us to find someone else, they weren't interested in our money. Ok Mainstream!! Done & Done. Mr.Electric is more than happy to do our work & they are much more professional to deal with.

Larry C.

I called them to fix a toilet that keep running and for an estimate on replacing a under counter sink. They charged me over $300 to replace the flush valve for ten minutes work and checked the rest of the tank. It only cost about $100 when I had it done in Texas. Their estimate to replace the sink, labor only was close to $3,000. Got a handyman to do it for $150. The toilet later overflowed and caused a massive leak.