Mainstream

Donna M.

Giving rate of one as tech came same day as call made for service. We had a leak from our upstairs laundry into our basement furnace room and we had turned off the water. Cody spent an hour walking all around the home advising all the plumbing was done incorrectly and that our copper pipes in our 1977 home should all be replaced. He misdiagnosed the leak as a broken pipe and offered repair for $5100. The big push was to sign off immediately for the leak repair and all pipes replaced for $25000 or $27000. Keep in mind we are seniors and we have no water and this feels really scary and initially agreed to the $25000 crazy plumbing repair but called back a few hours later to cancel totally any service with Mainstream. I had a friend refer us to another plumbing company who came over after Mainstream left and analyzed the leak correctly. We had removed a baseboard that had been nailed into a copper water pipe. Home Depot contractor apparently nailed into the pipe by mistake years ago but no leak until baseboard removed. The plumber repaired the leak for $350. We are hoping no others are sucked into these scare tactics.

Jack C.

I am a senior citizen with multiple health concerns. When I realized my bathtub drain was plugged up I called Mainstream Electric to see if they could help. The cheerful young lady answered the call telling me that they had a $79.00 special currently in progress to unplug drains up to 100 feet. They were able to respond promptly.

The young man that showed up spent more time requiring finger swipes on his unreadable tablet in the bright sun than he spent working on the plumbing problem. He said that by swiping ""signatures"" on his device I was acknowledging that if he broke his plumbing snake it would be my fault and I would have to pay them extra to replace it. I said that I didn't see how I could have any influence on his use of his equipment but he had many swipes on his tablet regardless.

He spent twenty minutes or so working diligently on the drain problem without success. Then he announced that I had my $79.00 worth of effort and I would need to pay Mainstream an additional $258.00 in order to continue working but results were not guaranteed. At that point, I could see that working with this company did not offer a solution to my problem so I dismissed him.

I feel that this company scammed me out of $79.00 without results or explanation. Hopefully, this isn't typical behavior toward seniors but I would not recommend this company to work on plumbing problems. They do not seem reputable to me. I give them one star for promptly showing up.





















4258.00

Phaedra H.

By the by, if you need any plumbing services - DO NOT GO TO Mainstream Electric, Heating, Cooling, & Plumbing!!

They coordinated plans and while the person took THREE days off work to accommodate them being at their house - it was beyond ridiculous.

First, they had to pull up her flooring, drill into the concrete below, fix the pipe, and fix the floors afterwards.

They came and pulled up the flooring one morning, left max hours later, we called to find out they were not coming back that day.

They didn't hang any plastic around the area to keep the house from getting dusty from drilling into the concrete. We asked them to do it, they went to Home Depot and did a piss-poor job with it.

The ENTIRE house was covered in dust. They coordinated payment and then said it had to be paid in full when they were finished with the job. (Not what was coordinated.)

They said it'd be done within 3 days, it was not. Their customer service was appalling and the way they run their jobs is a joke.

Seriously, find anyone else to do your plumbing. These guys are bad news.

Stephanie N.

A/c was blowing hot air suddenly. They replaced my compacitor which had the A/c blowing cooler air but not at optimal levels. Then told me my TXV line needed to be replaced and quoted me $2400 to fix. Got a second opinion with another company and was told there was no indication the txv line was bad that every indication he had was leading to a Freon leak. Freon put in and air is much colder and the a/c is working at optimal levels. Mainstream would have charged me $2400 and wouldn't have even fixed the problem. I gave them a second star just because their response time was within a couple hours of me calling.

Kait M.

My husband and I are new homeowners who had to replace an aging sewer line. We got a very pricey quote but moved forward because of the good reviews, and the prompt timeline given by the company. We were told that service would be done Tuesday or Wednesday the following week (we were told it would be a 1 day job), that we would get a call before the team came over, and that the manager would follow up onsite with us to make sure the work was going as planned.

Since this is the first home we've owned, and this was the first project at our new home, we paid upfront for this service not knowing any better and feeling pressure from the project manager who provided us a quote.

On Thursday (not one of the two days they said they would do the work), without contacting us by phone or email, workers showed up and proceeded to dig a hole for the work and dumped 90% of the dirt onto our neighbors lawn, killing their grass. The first meeting we had with our neighbor was to apologize for this damage to their lawn. This is a very difficult way to move into a new neighborhood, and is laying a foundation of tension for us in our new home.

We were then informed they had to finish the following day, which meant, if we wanted to use the toilet, our waste would be dumped directly into a giant hole under our neighbors window. We had absolutely no warning that we would realistically be unable to use toilets for over 24 hours.

While talking to the workers, we also found out we were double charged for prep work (this was refunded at a later date after we were able to complain to a senior manager). We had no idea about this because Mainstream neither emailed nor sent us a paper copy of our invoice.

Mainstream only provided an invoice for our multi-thousand dollar payment after asking for over a week. Additionally, we had to ask repeatedly to get a copy of the warranty we paid for. We also had to finance a portion of this job, (again, very expensive).

We found out almost 2 weeks after the job was finished and the hole filled in, they did not tell the loan company that the job was finished. Again, we were doing extra leg work, just to give this company money and wrap up this job. Simple things like receipts, copy of signed documents, basic communication - everything offered to make this correct was too little, too late.

We raised these concerns with at least four different people at Mainstream, and were wholly unsatisfied with their response.

We would recommend all homeowners in the Spokane area to stay as far away from this company as possible. Their management and bookkeeping were incompetent and highly frustrating. I feel bad for some of the actual workers and plumbers, who seemed to have done a decent job, in spite of their lackluster leadership.

Diane H.

lost power in three rooms of my house. Mainstream is rated well. Right? They arrived and went straight to electrical box. They said it must be replaced. For 20000.00 yeah. Next day called valley electric. The problem? Bathroom needed outlet replaced. honest,good people. I'm so grateful I found them. Mainstream electric, shame on you. . Diane H

Meg S.

Super unreliable! Our ac unit went out in our rental right when summer decided to come in strong. We scheduled their soonest appointment (which was almost a week out), and my husband confirms 3 times the date and time, including the morning of to let them know he was there. Our appt was set for 9am, so my husband drives an hour to the house and waits. He calls again to confirm around 1030 that they were still coming as no one had shown up. At 12:30 (almost 4 HOURS past the appt!) they call MY cell phone to tell me that they ""unfortunately don't have any available techs, and no available appointments until mid July"".... What?! Okay- so the confirmed appointment is just for giggles? Do not use them if you have any hope of your appointment happening. From reading the reviews after I can really only be thankful they didn't show up- what a scam company! The president of the company doesn't seem to understand customer service either from her responses to her companies reviews! Doesn't matter where you're from- scammers gonna scam, and seems a lot of people think that being born and raised and raising their family as a part of the community means people will overlook all the shadiness they do. Nope! So glad we got blown off before they tried to screw us too!

Teri M.

We had a major backup when hubby flushed the toilet, so I called Mainstream because I knew they had drain clearing special. They came out cleared from the cleanout to the alley. They said the pipe was broken between the house and the cleanout, due to they couldn't clean from the house to the cleanout and the camera stopped before the cleanout. They said the pip was likely broke and we would need a whole new pipe from the house to the alley. The cost would be over $8k. Well if they had done a cleaning from the cleanout in the house to the cleanout outside they would have cleaned out the root ball that blocked the pipe just before the cleanout! I went 3 months bailing buckets of shower and sewer water to the outside cleanout because Mainstream wanted me tonpay for a sewer line we didn't need! Will never call them again for anything! Teri McGinnis

Jeff W.

I called these guys last week to schedule an appointment. They did schedule me an afternoon appointment which I had to take time off early from work to get to. They then call me and tell me that the guy that's supposed to come to my house wont be able to show up because he is stuck on another job. Why do you schedule work if your not sure you can get to it? I am glad these guys think no one else's time is valuable. What pissed me off even more is they had the gall to call me back on Monday to see if I ever found an electrician to take care of my job. Sad part is I have had these guys do work for me before and it was a good experience. I wouldn't let them screw in a light bulb now. You can only burn some people once. You're fired.

Dianna J.

I am hoping this text goes directly to Mainstream's owner, Susan D. My daughter would like Sue to call her. When ever Tif calls the business office of Mainstream's the front desk people screen her calls and she gets
""No where fast!"" If Susan could call Tiffany Jenson at 509-995-863-4106 . If possible please call after 5:30ish. I truly appreciate your attention to this matter!
Sincerely,
Dianna Jenson