Magic Plumbing

CJ F.

Okay, these people have done thousands--thousands--of dollars of work on my house. At this point, I only have only called them for minor things. The last two times, both in the last year, they fixed a broken toilet lever chain (!) and today, after they didn't show up at all for over an hour (for an 8 am appt) and I had to have their service paged twice, they charged me $400 to change a flush valve, including $50 for a part that I know cost less than $10. I have had enough of their brand of overcharging ($175/hr) and irresponsible scheduling.

Valerie F.

I've had nothing but good experiences with Magic Plumbing. They are always honest, professional, and do a great job.

Greg S.

Don't do it. They show up to do a job, then call to ask if there are other repairs they can do for a LOT of money. On top of that, they left my place an absolute mess and used my bath towel (that thing felt good after a shower) to clean up the water on the ground. And just left it there. Lying on the ground, still wet.

yossie S.

Showed up on time, did the job, fixed it. Cost WAY too much for the work (less than two hours of work cost $720!) which they were upfront about - I coulda said ""No.""
Bringing me to the fact that plumbers in San Francisco ALL charge what I consider to be WAY more than their services are worth. It's interesting that there apparently no competition in this market on price.

David S.

I recently tried Magic Plumbing for the first time in April of 2009. They did faulty repair work in fixing a shower valve and drain causing a leak into the hallway below and into the garage.

Due to the gravity and acuteness of the situation, I had a trusted contractor who happened to be working on my building at that time diagnose and solve the problem. He determined that the work Magic Plumbing did was faulty.

The amount of time that elapsed between Magic Plumbing doing their repair work and the noticing the leak was within a weeks time.

I then went back to Magic Plumbing asking for reimbursement for the money my contractor charged me. I presented them with a drawing and explanation from my contractor showing where he made the repair and the bill requesting reimbursement.

They denied me completely with all kinds of bullshit and denials. I will not use Magic Plumbing again and I strongly recommend that you use a different plumbing service.

Nan A.

Here's a deal-breaker: They never showed up to the appointment. They gave me a 2-hour window, for which I arranged to be late for work. But the plumber never showed up, and never called. When I called to ask for an apology, they said they'd get back to me. Eventually someone called and apologized on my voice mail. Then, the other day, I received a form letter from the owner: ""Thank you for recently giving us the opportunity to be of service to you."" Meanwhile, we called Frank's All City Plumbing. Frank arrived quickly and fixed the problem. Thanks, Frank!

super u.

They came out the same day to do the estimate and they had a competitive bid. I went with them because they cleared my line without charging me so they could diagnose where my offset was (plumber speak for when your sewer line is busted and leaking into the ground.

They started work withing a couple of days, finished before they said they would.

All in all a very positive experience.

Amanda H.

I am sorry to report that I was very disappointed with Magic Plumbing. We had a leak under the sink, that was a pipe issue. A plumber from MP came and said we needed to replace some main sections and suggested we replace the garbage disposal (which was working fine). We stupidly agreed and ended up with a $700 bill -- including $400 for the garbage disposal. The next day there was still a leak! So we asked him back and he suggested we replace the faucet! I was getting suspicious but he suggested that if I was concerned about money I could purchase my own at Discount Builders, which I appreciated. So I went there and decided to check out the cost of the garbage disposal. It was $70. I understand labor and markup but charging $400 for the VERY SIMPLE installation of a $70 disposal is outrageous. I called to complain about the entire mess (two visits, still a leaky sink) and they told me they would call me back. They never did. I won't ever call them again.

Wayne S.

I was pricing a ProMax water heater online and saw a Google AdWords ad offering ""$50 For Your Old Heater With New Water Heater Installation.""
I clicked to MagicWaterHeaters.com and realized I have seen their trucks around the city. Their website offered a $100 discount for ""scheduling"" now, so I called. I told the man who answered what model number I wanted and how much I could buy it for online. I asked if he could install it for about $200 more than that price. He asked me to hold and he would check. Alas, after 10 minutes and 10 seconds of holding (with no music or beeps), he did not return. I am patient, but there is a limit.
2 Stars for marketing.

Jennie A.

I've been using Magic Plumbing for 10 years now, and I'm always impressed by their customer service. From the people who answer their phones and schedule appointments to the plumbers themselves, I've found everyone to be personable, friendly, and very helpful.

One of their plumbers just came out this morning to re-hook up a pipe fitting that had slipped loose. It took the plumber about ten minutes to re-attach the pipe using existing parts, no new ones...AND HE DIDN'T CHARGE ME A CENT!

This type of thing has happened on other occasions that I've asked them to come out. If they fix the problem with little effort, or if they look at the problem and tell me it needs a bigger fix than I'm prepared to pay for, I don't get charged! Really, their customer service is just great.

Other numbers for Magic Plumbing:

Peninsula: 650-994-4227
East Bay: 510-444-9100