Magic Plumbing

Evan R.

I had a problem with an admittedly old furnace that wasn't operating correctly. Turns out there was just a fan limit switch that needed a little TLC. I hoped Magic Pluming could just swap out the part for reliability.

Instead, the guy that came out took carbon monoxide (CO) readings as part of his inspection (fantastic!). But, he didn't take a flue reading, and rather took a reading a reading not ambient, not ON the vent, but IN the duct (not normal, but ok, sure). This was right when the heater turned on (before reaching normal operating efficiency). Anyway, the result was higher than modern furnaces, but not anywhere near a scary one from our perspective. But he proclaims ""I need to shut you down now"" like it's a big emergency, and refuses to touch it, saying we need to replace it immediately. No mention of taking readings at the flue. No mention of adjusting the fuel/air ratio. No mention of how far off we are from ambient urban CO levels (not far!). No talk about options at all. Just a fear-induced sales pitch to drop several thousand dollars immediately. We declined.

Oh, and in ""shutting us down,"" he broke and jammed the ball lock valve that supplies gas to the furnace. I used the valve about 5 times the day prior. It worked flawlessly before Magic Plumbing broke it. Now I have to replace that. Awesome.

Jeanne T.

Magic Plumbing exceeded my expectations. Awesome service & great experience! Carl was awesome to work with. He handled my request to get someone to our place to clean our backed up drains and kept me posted when there was a delay. He was super professional. DJ who arrived had such an upbeat personality and was very professional & on time! Thanks guys for taking care of it so quickly and being so responsive and on time! ;-)

David J.

After being stood up by another company I called Magic Plumbing. They showed up promptly when they said they would. They guys were friendly & nice. They cleared my clogged toilet. Before doing the work, they gave me a price to clean it. The priced seemed high, $240. They tried to unplug it, but after only a few minutes, they said that they needed to do a different procedure which would cost $425. It felt like a bait & switch. They didn't spend much time trying to unplug it with the original process. They used an auger to clear the entire line. I don't know if this was necessary. So the work was good, but very expensive. For 45 minutes, the price was excessive.

Reggie F.

If you're a big fan of Nintendo, then you'll love Magic Plumbing! Back when we revealed the Wii during E3 2005 (then given the name ""Revolution""), I was scared because I had no idea how the public would react to such a radically different idea of a motion control-based console targeted at more casual audiences. At that time, the GameCube was still marketed towards more hardcore Nintendo gamers, so the general populace had less of an idea of how impactful video games can be. Long story short, I got gassy. The toilets at that show were dreadful, constantly breaking down whenever I had dump my Reggie load into that porcelain oval. But, we decided to give our friends over at Magic Plumbing a call and they were off to the rescue! The toilet was unclogged and patrons of Nintendo could poop once again! Thank you guys, Mario would be proud!

Also, don't forget that Pokémon Sword and Shield editions are now in stores only for Nintendo Switch!

Dan G.

New sewer line. this was a major, major job. Almost 30 feet of sewer line that connected to the city's mainline. Excellent service, scheduled it in perfectly. Finished the job in shorter timeframe then was allotted. Steve the foreman was the easiest person and most relaxed person I've ever dealt with. He answered all my questions, and after all the trenching, you couldn't even tell that they were there. Paul, the owner, had all the permits in place from the city. He was very easy to talk with, and very patient when explaining the job to me. The sidewalk was replaced, and looks perfect. I highly recommend Magic Plumbing to anyone who needs a new sewer line.

Jemima H.

Contacted these guys to come out a look at my water tank for a repair after PG&E advised me to replace the spark ignitor (~$180 fir this part).

Before they even touched it, they insisted I would need a new water heater ($2,200) and said they didnt 'like to' repair old water heaters because it wasn't worth it!

I should have known when they refused to give me an $ estimation of this repair part +installation over the phone...

Very disappointed.

Agustin B.

Two cancellations at last minute... still no ETA - really unprofessional service

They tell you Thursday afternoon and they call to cancel at 12.30 pm. I arranged for Saturday morning. Saturday, 9.30 am, they don't even have a schedule yet. Then they say 11 am, max 1 pm. They call 12.45 pm to say there's no parking, so they drove off, without even a ring. I go outside and there are 3 spots open... They tell me to wait an hour. After an hour and a half, they still don't have an ETA.

Misha T.

I had a leaky shower head, so had to replace Delta cartridge. Tech came in and assessed situation, followed up with a quote for $770, including new trim at $550 and cartridge at $220). I called office and since I do not need new trim, i instructed them to order cartridge that I knew was about $75 from Delta, but figured with labor - that would be fine. A month later part arrived. Tech informed me that original quote was at 50% off since was quoted with new trim at full price (nowhere indicated on the quote)., so was going to charge $550. Silly me asked to also replace garden hose bib, a $10 item, was charged $189, so miraculously we still came to the ""magic"" number of $735. I will never use again and would warn others against using these rip-off artists.

P.S. Contrary to what owner suggests happened in his comments - the charge of $735 still sits on my credit card. There was no offer to adjust bill - neither by the tech (well, he did adjust from $220 to $550 for previously quoted work) nor by the head office afterwards - and they know how to find me if they would like to offer a partial credit. And additional work ($10 hose bib for which I paid $189) was on top of $550, so can't account for increase. As I mentioned before: hardly $100 in parts and over $600 in labor for a 40 minute appointment for very simple work.

P.P.S. And to tell you about the quality of the work: the garden hose for which source bib was replaced spews water everywhere because tech could not even bother to replace a 5 cent rubber seal that goes between the bib and the hose (which I now need to find time to locate at a hardware store and replace myself). Nor did he re-seal calking around the shower regulator, something that I too will have to do on my own.

Thomas P.

Their quote came in much higher than any other plumbing company for a trenchless sewer lateral replacement. Seemed honest but not really interested in doing the job. I think of this as 'the yelp effect'. Sometimes when companies have lots of yelp reviews, they become more expensive than everyone else.

Yelppy L.

Horrible people, rude, unprofessional, no consideration. Not sure why they even bother to have a business if they don't know how to service customer.