Maeser Master Services

Bruce M.

Polite, fair and good quality work. They were on time and respected our home. I highly recommended them for any plumbing needs.

Janet H.

I can't say enough about how great their service was. My daughter and husband came home with a new baby and 2 days later the sewer and water lines backed up. Maeser was there immediately and got her some service while they figured out what was wrong. They explained everything-what and why-every step of the way and got things fixed as fast as possible.

Mike D.

Reid & Eric did a great job at clearing out our septic drainage issue.
They both were professional and took the time to explain what they were doing and why. They also provided options to eliminate future issues we may encounter due to tree roots growing into the pipes. Well done gentlemen! Appreciate your time and efforts.

Jan D.

We had a leak in our main water line and had to replace the line from the meter to our house. Tyler R came to the house. He professionally presented the diagnosis and the approach to the repair. He presented two estimates (one if they could pull the new line, one estimate if they had to trench the yard for the repair.) It rained the night before the scheduled repair and rain was predicted to continue. Maeser contacted us to see if we wanted to re-schedule. After a brief discussion, we decided to have them come out despite the wet conditions of the front yard. Tyler and Matt arrived and quickly went to work. They had to use the trencher and you would need to see our yard to believe what an amazing job Matt did in wet conditions!! He trenched only what was required and back-filled and tamped with meticulous precision. They only removed one shrub (which they re-planted). Matt rough-graded and Tyler placed straw over the affected area. They made sure everything in the house was working properly before they left and they were very respectful of our home when they had to come inside.
We have used Maeser Master Services for many years but never for a job of this size. No one wants to hear the dreaded news that they have a leak in the main water line (we do not have the insurance policy for that)- but it is re-assuring to trust the people who are there to repair it. No more leak and the yard looks a lot better than I ever expected. Matt and Tyler went above and beyond with the service they provided! Jamie B came back to our house after the inspection and removed all flags, inspection pipes, and filled in the inspection openings. First class job, all the way around.

Katie S.

I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again!

We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price.

I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 ""service fee"" for that estimate is unbelievable!

Murrell K.

Sad to say, had to have Maeser back again. Another problem. Steve was the tech again this time and as before did good work. He looked at the problem, told us a price and at our okay, fixed the issue. Yeah it is a bit pricey but has to be done. They are honest and do honest work in my opinion.

Emily C.

Update: Rick came to our house for our annual inspection. Very professional as always. I believe he started recently with Maeser (was here a month or so ago with another staff member when we had an issue).

-----

Consistently impressed by Maeser's work and customer service. We noticed our AC unit wasn't working properly, called Maeser, and they sent someone out within less than an hour. John S was very polite, knowledgeable, and thorough in explaining what the issue was. He provided several options for what action I could take today. He was accompanied by a new team member, Rick, who was also very polite, knowledgeable and helpful in identifying the problem and resolving it. Five star service from both of these team members!

We have been Maeser customers for about a year; calling them for a second opinion on an issue we had last summer (at the recommendation of a family member). They were so much more polite, professional and honest than the other company we were dealing with through our home warranty. We recommend them any time we learn that a friend or family member is having an HVAC issue.

Marla M.

Tom Jones to the rescue yet once again!! The units on one side of our very old condominium building recently experienced an issue with water backing up in the kitchen sinks. As always, I phoned Maeser Plumbing and was delighted to hear that our favorite technician was available. (We had to wait a few days for him, but we're always willing to do so.). Tom came out with his assistant Addison, and together they diagnosed and addressed the problem within a few hours. I'd like to mention that this involved repeated trips up and down three flights of steps which didn't seem to phase either of them. Once again, Tom took the time to explain what he suspected the issue was beforehand and then explained his findings once he evaluated the situation. He even offered recommendations to reduce the chances of having a repeat of the problem. (I got the impression that this was both for my benefit as well as for Addison's who I believe is in training.) Both Tom and Addison were very conscientious about wearing shoe coverings when entering the residences and made certain to check with me before leaving to ensure satisfaction with their work. Thank you again Tom and Addison.
Just FYI, I am moving out of the condo building soon and plan to contact Maeser (requesting Tom of course) if I find myself in need of plumbing services.

Kirk M.

Extremely disappointed with what I thought was a reputable company. I paid $164 to get a diagnosis and an estimate of $1,322 to repair my A/C. The service tech quoted me $865 for 3 pounds of refrigerant and some $350 for two capacitors. You can buy the capacitor online for $15 and refrigerant is $100 per pound.
He did a poor job of explaining the problem, then admitted he made some assumptions about the repairs, which really means he was guessing. If you are quoting $1,300 for a routine repair, then there should be no guessing.
I called another company and they repaired the unit for $268 which included the service call, labor, capacitor and one pound of refrigerant.
I feel like Maeser was trying to pull a fast one on a hot and humid day. I can't see calling them again.

Michele P.

Although service conducted was handled through my landlord; and when the technician came, my husband spoke to him as I was at work, I am disappointed with Maeser. They were called to handle our condo's hvac unit. The technician told my husband it was a bad condenser and supposedly fixed the problem. One would think that they would ensure that there were no freon leaks as well as that, and that the freon was fully loaded and charged. Well...6-8 weeks later, on the hottest day in Louisville, here I sit in an 85F condo. With NO Air! I called Maeser; and was told...""Sorry, no one can come out without your landlord's permission."" To that, I came back with: ""If your technician had done the job properly the first time, we wouldn't be having this conversation!""
Day 3 w/o air update: Maeser reportedly told my landlord they would have someone out yesterday night...at 12:45pm on Sunday, I'm still waiting.