Maeser Master Services

Lyndsey G.

Tom Drexler quoted me a minimum of $4K to perform exploratory work. Eddie from Maeser was recommended by a family friend to provide a 2nd opinion. Eddie was professional, informative and through on the initial inspection and work. He was able to identify the issue and ended up being able to make the repairs for less than $300.

Lorie L.

We've hired Maeser twice for two unexpected water issues - but isn't this the case for most plumbing needs? The first visit happened when my husband broke the porcelain toilet while changing the seat. So much for a cheap upgrade! He called a couple of plumbers and Maeser said someone could come right away with a toilet. Not an ideal scenario but my husband was terrified if the toilet broke beyond the crack we'd have a small flood. The service technicians were quick and didn't leave any mess behind.

Our recent visit happened this week. A bubble in the kitchen ceiling paint brought attention to a leak from the upstairs bathroom. The drywall was cracked along the seam. Our appointment time was scheduled between 10a - noon, which is the period the service technicians arrived. The team very thoroughly checked the fixtures, not only in the upstairs bathroom but the master bathroom next to it. After checking a handful of areas we were left with the conclusion we'd have to cut a hole in the kitchen ceiling to reveal the pipes.

After cutting away the drywall we could see it was very wet but our pipes were dry! It had the service technicians stumped. I was thankful my husband was staying with them to ensure they kept looking. It led the service technicians to uncover a small gap between the bathroom tile and closet doorway, which sits next to the bathtub. Very, very small. When water was poured into the gap it poured into the kitchen downstairs!

While I'm happy the fix wasn't replacing pipes or another experience alternative I can't believe a gap in caulk led to wet drywall and a hole in my ceiling. Our tub and edges are now fixed and we added a tub splash guard as recommended by the service technicians.

Again, another job well job. Responsive, friendly and helpful service, cleaned up the area well and answered my husband's questions. Maeser does charge a diagnostic fee that can be applied toward the service. It's better than most (we've not found a plumber with free estimates). We will call them again for future plumbing needs.

Vic N.

Chris, showed up on time on Sunday as we found a big issue in the remodel. His first remarks, OH!!! a remodel, We clearly communicated to ask his advice on the drain and shared with him the flange to be installed. I ran to the store and when I got back he installed the wrong flange and which now has caused the drain to be higher than the floor shower. He did exactly the thing we told him not to do. Poor service and the charge for this was in the $400 plus range. This company is not good and i now have to redo this whole shower floor

Veronica M.

Wendell - After Hours Service Rep
Steve - Plumber Technician
Roy - Delivery Assistant

5 Stars are not enough. I would give 25 stars if
available. I called in the evening after working hours.
Wendell set up a consultation appointment for the
very next day. Steve Flatt arrived on Friday and was very easy
to deal with and thoroughly explained the job. Roy delivered
the new hot water and when he did Steve already had the old
model ready to be removed. By 5 pm that day I had a new
hot water heater. So very thankful as it was a holiday weekend
coming up. Don't hesitate to call Maeser. If allowed ask
for Steve Flatt.

Nancy B.

Horrible. Called as sewage was coming in to my home. 2 men came on site about 2 hours later-said the issue was with the sewer drains and to call the city. Said they would be ""right"" back out if needed. City came out and said it was not their issue. We called Maeser back 3 times and the plumbers never came back. Terrible service. Liars.

Shirley J.

Called in late in the afternoon about a leak under my sink and Jesse came out after 5 and not only took care of that issue but fixed 2 more issues that were on my to do list! He was very professional, friendly and extremely helpful! I told him if he had others waiting on him that I could get the two that I didn't mention on the call done later but he said he was just on his way home and really didn't mind. True professionals! They will be who I call for my next plumbing issue ( hopefully not so soon though :) )

Philip C.

We've had these guys 4 times in 8 months for various issues in our new 30 yr old house. Disposal replacement faucet replacement hvac eval and water heater eval. Always courteous prompt and competent service completely done. Even though we needed a different company for the new water heater ( home warranty coverage) their work was on point and efficient. Will call them any time!

Aaron M.

Maeser came very highly recommended from a friend of mine, so we reached out to them for some very routine maintenance and service for our single family home's HVAC unit. They were very personable on the phone and initially helpful in scheduling this service.

The day of service rolls around, and no one showed up to my house for service. As this was on a Friday, I waited through the weekend to call them to see what the problem was. Turns out, the receptionist who took my call wrote down the incorrect phone number, and as such, the technician in the field couldn't reach me. I took this in stride, ""no big deal,"" etc. We rescheduled for a later date.

That second date (5/22), again, another no-show. I called Maeser to see what was going on this time around. Again, the technician had tried reaching me at my cell phone, and as there was no answer, my appointment was not completed. No voicemails left. I confirmed with the receptionist taking my call this time around, Ricardo, that they had the correct number on file, which they did. I've had my cell phone on me with completely normal service this entire day, and I've received countless phone calls from other people today. So, either they never called me, or the field technicians still have my incorrect number.

Ricardo offered to reschedule again, but I was pretty livid at this point and declined. I cannot continue leaving work for the afternoon and have people no-show for appointments. I've been available on both dates with a fully functioning cell phone at the appointment times twice now, and I can't give them the benefit of the doubt a third time. Will be seeking service elsewhere.

Jason L.

We experienced a pipe bust this evening. Michael responded and fixed the pipe in less than 2 hours. This type of emergency service on a Sunday evening was better than we would have expected. We are back in business!!

JP W.

Maser installed a furnace and HVAC system in my house. A little over a year later, the brand new heat pump has a failed TXV. I've been told this is usually because the installer uses the old refrigerant line and does not clean the line properly.

Maser sent a tech to check on the problem and told me the unit I was sold is a piece of crap. Then said I probably need another one...after only a year of service. They were supposed to be in contact with me to schedule a repair, but they never called.

The tech also told me they have been instructed to up-sell services lately, so beware. They've got to pay for all of those primetime commercials somehow.