MacInnis Plumbing

Nicole M.

I am super impressed by this company. Customer service is outstanding! I am very critical on customer service and quality and integrity & I feel this company has it in spades. Due to COVID, my regular plumbers were not working, Mike called me back pretty quickly and had someone out that same day and he was great. Stephen told me how to fix a few things on my own and answered patiently all my questions. I am a single woman who really doesn't enjoy plumbing projects but he talked me through what I can do on my own to save myself some money. I was able to do one thing on my own but ran into trouble with my second project...replacing my shower head, which you would think easy enough right? Of course when I got to the flow adjuster it was on SUPER tight. I tried everything that I could research and using oils and nothing. I got to the point that I was worried about trying anymore and causing more issues. I contacted them to inquire about what they had worked on last time (it had been over a month since their last visit and I couldn't remember what he had worked on and wondered if he had over tightened it perhaps. They said they hadn't worked on it and when I said I would try and get my brother or another friend over to see if we could get it off, Mike told Chandra that he would rather send over one of his guys to take it off to make sure it was taken off properly. I wouldn't have looked negatively on them if they hadn't sent anyone out but the fact that they treated me like family in a sense has made me a customer for life. It is really rare to get this kind of extra out of the way customer service in this day and age. I truly feel cared for and that they take their work/reputation seriously. Hard to find that kind of work ethic. I am not just a number to them. My previous plumbers were good and caring but MacInnis Plumbing is on another level in my book.
Stephen came back out and not only took off the flow adjuster (sad to say easily enough-I am just going to go with the oils finally got in there and not my puny arm strength). He of course didn't stop there but also wanted to install the shower head to make sure it was all good. Can not say enough good things about this company and have recommended them to several people already.

Gee N.

Researched a few different places on Yelp in the area and this place really stuck out to me! When I called for a quote, they were knowledable and provided an estimate from pictures to replace toilet flanges. The work was completed faster than quoted so I saved some money from my estimate. The receptionist was friendly and helpful and made the start of the process easy. I like their honesty...when I showed a picture of my new sink faucet which I was worried was too short, the plumber said it was good the way we had it and did not need any work. Thank you!

Sue O.

Prompt and courteous. I appreciate the plumber's effort in obtaining a sample of what is in the gutters and causing a health hazard and a horrible sickening odor. A picture is worth alot.
The HOA where I live refuses to acknowledge that there is a problem.

M E.

Hi,
We've joined with all of the reviewers. Best service ever, honest and reasonable. Scott was on time and honestly if we weren't home we would totally feel safe knowing everything would be taken care of. Thank you, we're so happy and lucky to have found you!
David and Mary Lou

Vanessa C.

Fast and friendly service. We needed our dishwasher shut off valve replaced. Requested a quote through Yelp and they replied right away with a price range. Mike came the next day (on time) and took care of the repair lightening fast. We plan on using MacInnis for some other plumbing needs soon.

Brent S.

They just completed a repair of an under-slab leak that required sawing tile, jackhammering concrete and digging for pipe in our breakfast/laundry area. We left while the ""hard part"" was being done and returned in a couple hours to find the leak fixed, slab repaired and no mess to be found! We also had a 15 year old water heater replaced since it had to be removed to get to the leak anyway. Very prompt, professional service at a fair price. Plumbing the way it outta be - we highly recommend MacInnis!

Janet M.

MacInnis pluming replaced one of my hot water recirculating pumps a 1 1/2 yrs ago. Everything went well and then it started making a clunking noise. They replaced it at no charge. Soon after that the other hot water recirculating pump started making clunking noises. They also replaced that. For the 1 1/2 yrs we have had intermittent clunking with each pump numerous times. It was very frustrating for MacInnis and myself. Each time they came back and replaced the pumps at no cost to me. Yesterday they finally put in a super pump and I am crossing my fingers that we will not have a problem with that. All that to say that Mike MacInnis has been extraordinary in his customer service, professionalism, reliability and just being a good guy. I highly recommend him!!

Mark P.

Our old water heater needed replacement and they did a great job. They also replaced the out of code venting with new venting that was up to snuff. I would definitely call MacInnis again for any plumbing work, though they do not do drain snaking which we also needed. MacInnis said they use and recommend 88 Drains for this, so we used them to clear a couple clogged drains and we were very happy with them as well.

Deirdre B.

I found MacInnis Plumbing here on Yelp and selected them for my project based on their estimate and my conversation with Mike (owner) about the ways to approach my water line relocation. It was very apparent that he was an excellent problem solver and very knowledgeable.

They just completed the water line relocation and gas line work. I'm very happy with how the project came out and their approach to it, which didn't have long downtime without water or gas (hours not days because they phased it right). The crew did an excellent job. They were all very nice and always willing to explain things or answer questions. Mike was incredibly responsive to anything that came up on the project. Their office staff was also excellent with communication, reaching out a few weeks before I'd scheduled to confirm arrival times.

This is the company to go with!

J H.

MacInnis Plumbing has been out to our house three times while we were in the process of selling our house.

1. They were the ONLY place that had the correct shower cartridge when we needed one because the old one broke. Quick service and very reasonable price.

2. We had them come out again because the previous owner buried over the sewer cleanout. I dug down and found the cleanout. MacInnis came out again. This time to raise the cleanout to grade level and ensure it had the correct cap.

3. The buyers inspection noted three problems with our water heater and the buyers requested that they be fixed. One problem was solved by calling Southwest Gas. The 2nd problem was fixed quickly by MacInnis plumbing and the 3rd problem was not a problem after all.

It would have been very easy for an unscrupulous plumber to lie and say that the 3rd item was a problem and charge a lot of money to ""fix it."" However, MacInnis Plumbing was very honest, even going so far as to note that the water heater installation is up to code.

I highly recommend MacInnis Plumbing.