Lutz Plumbing

Grace S.

I think the quality of work is fine but I have an issue with how they price the work. We had a small gas leak per the gas company. So we hired them to just fix things. There is a $100 fee for them to come out regardless this is waved if you hire them. They described it as just needing to tighten a pipe but said that because all the pipes were on the lose side this may cause issues down stream. Which was only 3-4 connections. The work was suppose to take 2 hours and actually took 1 but they told me the slot for my job was 3 hours so I had to pay for the full slot. They removed a connection my husband specifically asked them not to. And I am embarrassed that we paid it, but they charged me over $800. People should just be aware.

Mid States Propane P.

Called for plugged drain. Asked for a bid but was told ""cannot give a bid"". Tech came to our business pulled toilet ran an auger 45 feet replaced the 4.00 wax ring and toilet. The job took 1 hour and the bill was 874.00 with tax. I called Ken Crosby at Plumber Time 913-948-4699 and asked what his charge would have been for the same service. He said 335.00 to pull toilet and 115.00 per hour for auger sewer line. He said 445.00 for same service. Had Lutz given me an estimate I would have passed knowing it was not a complicated job.

Terry J.

Came out same day to look at and replace water heater. Knew what they were doing, but oversold the ""10-year warranty"" (for which no documentation was ultimately provided) which seems to have added $2K to the price (hard to tell, since they don't itemize the charges). My mistake, but I paid far too much. Beware, and be sure to comparison shop.

Gary H.

I needed garbage disposal replacement. The guys that came out were quite professional and friendly. I asked them about a couple other issues I was having and they did not hesitate to take a look and help me out. This is the second time I have used Lutz. I will continue to use them as my first call on plumbing issues.

Rebecca W.

Lutz Plumbing is conscious and value customers. They are polite and explained what needs to be done to save money in the future. They have a plan to save money.

Cliff T.

I read that other customers have had this same experience. Has this happen to you, too? I had Lutz Plumbing Inc. (LPI) come out to provide a simple main drain clearing job because they could respond sooner than other plumbers. LPI would not quote a price for the job over the phone, but some of their competitors do. Once I received their in person exorbitant quote...$503, I did not allow LPI to clean out the blockage. FYI, one of their competitors charges only $79...and I would have paid as much as $175 to LPI for the job. I really wanted to do business with them, so I attempted to negotiate the price, but to no avail. It's not allowed. As aforementioned, I read some of LPI's reviews and have a critique. I agree with LPI that the plumber I met was ""friendly and knowledgeable."" However, the tech did not reattach the ""cleaning plug cap"" correctly after the diagnosis and now there is a leak. The ""flat rate pricing"" they defended really is their prerogative to bill as they will, so I can't fault them for that. It's good ol' American capitalism. However, it is the ideals of ""earnest upfront disclosure"" that is suspect and where we differ. Good customer experiences are unimpeachable and don't have different customers repeating the same complaint. I was surprised by the high bid so I didn't have the work done. It was a ""non-competitive plumber surprise"" for me. However, LPI is right and there is no surprise if I had agreed to the price and had the work done. I know that reviews usually don't bring about change one way or another so, caveat emptor. Sharing this customer experience does help as it keeps everyone informed about ""the goings on."" It also gives customers a way to pool remedies like the one I'm going to do for my properties. Did you know that you could buy the same machine necessary to clear your main drain blockage for far less than what plumbers charge and it is really easy to do the job? There is an online tutorial. You can save hundreds, maybe more. Also, owning your own machine pays for itself after just two uses and means that you will never need a plumber for this kind of job ever again. Most likely I will try to use LPI for other kinds of plumbing jobs going forward but with more dialogue of course.

Jenna H.

I cannot recommend Lutz Plumbing enough! They were at our house to fix our plumbing issue within a handful of hours. From the office to the techs, they were friendly and informative. We join their loyalty program and will give them our business going forward. Great value, great team!

Robert F.

Lutz was recommended to me and I looked forward to getting this work done by them. The work done was perfect, Justin and his assistant did a great job. The issue I have was the bill.
$2,819.00 to re-route a shower/toilet and vanity pipes in a bathroom that took six hours to complete. Arrived at 9:00 AM left at 3:00 PM)
The materials were simply PVC Drain pipe and PVC water lines.

I am unable to recommend Lutz.

M.R. K.

Every other bid I got was 1/2 of what I was told by other company's.

They came over shortly after I called and gave me a bid.

The repairmen were very nice, and considerate

I would have hired them , but they should not be twice what every other company wanted

Colleen T.

Trey Stultz from Lutz Plumbing was hired to tackle my clogged kitchen/laundry room pipes after I put some Clear Water Gel Jelly Beads from a vase of flowers down the drain. (Yeah, I shouldn't have done that.) Those pretty beads turned ugly quickly, still expanding when in the pipes and forming a thick and unmovable clog.

He kept in mind the cost, especially if he couldn't get it cleared with the auger and the floor would need to be jackhammered. He repeatedly worked the snake, tried a few tricks, then went back to the shop to get a water jetter to clear the jelly mass from hell.

I truly appreciate the efforts of Lutz to keep my repair as low-cost as possible, and that Trey didn't give up. Then he even thoroughly cleaned the walls and floor when finished.