Lucke Plumbing and Heating

Kari G.

AMAZING! I've been disappointed with customer service and responsiveness in the past with plumbers...Wilmette Lucke Plumbing completely changed my mind! Bruce, Scott, and their capable office manager Sarah are completely awesome. I had an outdoor spigot that wouldn't work...Bruce came on time, handled the situation, gave me his CELL PHONE NUMBER so I could call anytime this occurred. Whoa! Now that's what I call SERVICE!

Julie G.

Love these guys. Its wonderful to have a plumber you can trust to do the job right. We moved to a house from a condo in the city so had limited experience dealing with plumbing issues. Trustworthy plumbers are worth their weight in gold.

Judith B.

Cannot recommend more highly! Today was my first time using Lucke Plumbing. Outstanding and very professional service from Bruce, the plumber. I know virtually nothing about plumbing/repairs....and to have someone so helpful/trustworthy means a great deal to me. The price was reasonable & everything was taken care of promptly/efficiently. Would/will call again!!!

Eric M.

We had a great experience with Lucke. We had a flooded basement and the plumber came out that morning to fix a clog in the sewer line. Reasonable prices that seemed to be in line with industry norms (based on some Google searching). Very friendly plumber (Bruce) and staff at the office. We would call again.

Julie B.

We called them to fix two leaky faucets in our rental. The unit owner had the same issue previously with the faucets and told us to have the plumber check the ""O rings"" which I did. The plumber immediately said it wasn't the O rings, and proceeded to attempt to fix whatever was causing the leaks. We are in a condo building so it was a long and time consuming trip from our unit to the elevator and down to the plumber's truck parked in the parking lot. I am not exaggerating when I say the plumber made about five of these time consuming round trips back and forth to his truck. Well, in the end, he didn't fix the leaks, and then we received an almost a $400 bill from them, probably at least half the time on the bill was the plumber's trips over and over again to his far away truck. It was a total waste of money.

Julia M.

Marc came by to help troubleshoot a problem with a leak. Two other plumbers had come previously and they had failed to figure it out, and we got water damage as a result. Marc came by, asked precise questions, and in 10 minutes figured it out and fixed it. Wow! I am impressed and will call them first next time.

M M.

I feel like I have been totally ripped off. We had a leak and called Lucke and since they couldn't get anyone over until after 4:30 the charge was $250 per hour! It was shortly after 5 pm when he arrived, not 3 am or some time that might merit an exorbitant fee like that.

The guy was not friendly and wouldn't give me a straight answer about what was going on. Then, although the leak certainly seemed to be fixed after a very short time, they needed to come over with another part for another $125. They didn't ever give us options or estimates just basically charged $500 for what should have been a 30 minute job with a $25 part. I wish he had explained what was wrong, given me options (pretty sure we could have had a new toilet installed for that amount of money.) I will go out of my way to avoid this company.

Lisa F.

Bruce from Lucke Plumbing was amazing! I had a shower that wouldn't shut off, and the replacement cartridge was very difficult to install. Bruce wouldn't give up and was able to fix everything after repeatedly getting soaked during the process. They will be my first call for any problems in the future.

Laura G.

These guys are plumbing rock stars. Bob is incredibly experienced and knowledgeable and so is the rest of his team. And they truly are a team and Bob is a great leader, I can see that. The helped us in an emergency and then came and totally fixed the problem with our main sewer line. We were at his mercy and he did not let us down. Thanks again to Bob and his entire team! Also, everyone was truly pleasant!

Laurie R.

It just amazes me that so many businesses operate this way. Same experience as other posters. The guy actually made an effort to come out and look at the job but never got back to me with an estimate after contacting them twice. Is the economy that good that they don't need people's business. Call a company that actually wants your business....not this company!