Lucke Plumbing and Heating

Nora I.

We were very happy with the work of this company. They were very kind on the initial phone call, came out to the house right away, and did a great job at a reasonable cost. We have a very old house, and it needed a number of plumbing fixes. This required three trips, a number of parts and pipes, and a lot of work, taking care with the age of the house and the pipes. They were extremely respectful, efficient and thorough. I was quite concerned about what the cost would be, but it turned out to be very reasonable. This is an old-fashioned company with depth of experience. That is exactly what we needed.

lisa w.

Crooks. Charged 1.5 hours - $245 to rod a bathroom sink. How on earth could it take an experienced plumber 1.5 hours to rod a sink? Stay away!

Raph V.

Great guys! Justin, Bruce, and Bob were very helpful. When my basement flooded last week they each came out on different occasions to diagnose and find the problem. After a day or so they were able to pin point one of the issues with my drain pipe that goes out into the street was backed up by some tree roots. They were able to rot it out and I haven't had any issues since.

Justin was kind enough to also do a follow up just to see how things are going.

Thanks for everything fellas!

Janessa G.

TERRIBLE customer service. They are not interested in new clients. Little known fact: We are interior designers and we all know each other and talk! I will not be referring your company and will always relay my experience to our clients and other industry people. For THREE weeks I've been trying to get Bob out to a client's home to look at a project. He had me call him back 10 TIMES over 1 week. Then never called me back. Left messages and emails for the owner, Scott, to call me back. Radio silence. If they can not even communicate/call someone back, how could you ever expect them to finish a job, quote a job, or address any issues?! Terrible business plan, guys! Get your stuff together!!!

Stephanie S.

Very expensive. Not so friendly. Even if you are an existing customer and they come out for a quote they may not give you a quote. Or respond to your repeated phone calls for the quote! Not a good way to do business.

Rob K.

I have had recurrent, monthly, sewer back up for the past 7 months. Lucke Plumbing came out each month, rodded out the drain, and the problem recurred in a month. Frustratingly, they never returned my calls requesting both an explanation for the frequent recurrences and for a solution. Neither did they utilize a camera to visualize the problem until I suggested that may be they should look first to see what the obstruction is. They never got back to me with a report on what they saw, despite repeatedly calling their office. Ultimately last week, about a week after their final visit, my basement flooded and I sustained considerable property damage and a costly clean up. All of this would have been avoided if they had tried to diagnose and fix the problem rather than repeatedly do the same thing and expect a different outcome. I've called twice since the flood and they have still not responded! DISCOURTEOUS AND INCOMPETENT!

Kari G.

AMAZING! I've been disappointed with customer service and responsiveness in the past with plumbers...Wilmette Lucke Plumbing completely changed my mind! Bruce, Scott, and their capable office manager Sarah are completely awesome. I had an outdoor spigot that wouldn't work...Bruce came on time, handled the situation, gave me his CELL PHONE NUMBER so I could call anytime this occurred. Whoa! Now that's what I call SERVICE!

Julie G.

Love these guys. Its wonderful to have a plumber you can trust to do the job right. We moved to a house from a condo in the city so had limited experience dealing with plumbing issues. Trustworthy plumbers are worth their weight in gold.

Judith B.

Cannot recommend more highly! Today was my first time using Lucke Plumbing. Outstanding and very professional service from Bruce, the plumber. I know virtually nothing about plumbing/repairs....and to have someone so helpful/trustworthy means a great deal to me. The price was reasonable & everything was taken care of promptly/efficiently. Would/will call again!!!

Eric M.

We had a great experience with Lucke. We had a flooded basement and the plumber came out that morning to fix a clog in the sewer line. Reasonable prices that seemed to be in line with industry norms (based on some Google searching). Very friendly plumber (Bruce) and staff at the office. We would call again.