Lubbock A-1 Plumbing

Gary J.

On 6/7/2021, one employee of A-1 plumbing stuffed a water heater box into my dumpster. I will post the video on YouTube and tell anyone who needs plumbing services about this irresponsibility. At least cut the box down.

Jon M.

Do not use these guys. Poor customer service and follow through. we needed a valve for our shower covered under a home warranty. It took multiple visits and delays to have it fixed. I had to follow up with them instead of those people being proactive and customer service oriented. When they did come out the final time attitudes were present. My thought is if you want to have an attitude and don't like what you are doing find another profession. The overall experience was sub-par at best. two thumbs down

Jarod L.

We had only owned the home a couple of months before discovering a collapsed line that needed to be replaced. A-1 was sent out and recommended by our home warranty. They fixed the line, but they caused another problem we must deal with: removing caliche dug up from A-1's trench, add new topsoil, and level/grade the yard.

A-1 dug a 90 foot trench across the yard to fix the line. The depth of the line forced them to dig deep. In the process, they dug up the caliche beneath the topsoil. They didn't bother even attempting to fill the trench in a way that would benefit us afterward. They simply used their tractor to "level" the trench. Half the yard, even parts not involved with the line, were completely covered in rocky gravel.

When I complained, the master plumber merely stated, "the plumbing will last 70 years" and "it'll level off". Right now, I'm using a shovel and a sifter to remove all large rock chunks with a wheelbarrow. Afterward, we are paying someone to bring in topsoil and to level/grade.

I wouldn't recommend this company.

Ginnie I.

We were provided this contractor through a home warranty due to a plumbing backup in our home.
We had several different very nice guys show up on various occasions, and each time they snaked one of two clean outs in our home. We have 5 in all.
We requested a quote for installation of a sewage ejector pump twice, hoping that would help the issue, but did not receive any response to this.
I also left a message saying we needed a resolution, and if necessary, what we needed to pay out of pocket.
After the 4th or 5th time out, our home warranty company was told there was something improperly installed (don't know what), and the coverage didn't include that. The only way I found this out was to find out why we didn't have another appointment set to do the repair. I indicated we did have coverage for that, and the repair was approved, pending a bid. An appointment was setup, but no one called or showed up.
I again called the home warranty company, and they again reached out to the contractor. They now said that it wasn't normal wear and tear.
As an older more or less retired couple, I would love to know what we are doing that is not normal wear and tear. We haven't been told of a foreign object in the lines.
After more than a month of not flushing regularly, very short or nonexistent showers, no dishwasher use, and during Covid, my patience has long since ended.

Tonja H.

If I could give this company less than one star, I would. A-1 was assigned our American Home Shield service call. The service tech did not solve our problem while at our house and was supposed to get back to me after talking to his office. There was no follow-up, even after I called their office twice. Brittany at the office argued with me when I told her that the technician didn't physically fix anything with our plumbing. Evidently, they told AHS they completed work that they didn't. It has taken me 4 more calls to AHS to get another company assigned to our problems. Stay away from this plumbing company at all cost.

Susie M.

The person who came out was rude and lied on the insurance report. He was unable to determine why water was leaking from the bath tub into our ceiling on the first trip- he said there was no leak. When water started dripping through the ceiling again, he came back out, but made it sound like all bathtubs had this issue and there was nothing to fix, when in reality, if that was the case, every single bathtub in America would leak every time someone filled it up to the vent level. If I could give them a minus number it would be -5.

Charles W.

Water heater went out while I was out of town. They took advantage of my wife! Over charged us you service that was covered by home warranty program. $150 for pan, $60 under code charge ( what ever that is) $50 disposal when I had them leave the old water heater.
To make matters worse they destroyed my door and refused to fix it. Told my wife we would have to turn it in on our home insurance.
I stopped payment on the $285 check. We will see how this plays out.
Took advantage of a woman in a tough situation!

Jim B.

Do not call these " people ". Flat rate scam. Had a plumbing problem that would have taken four hours max. $1900.00!! Told this guy I knew this wouldn't take more than four hours. His reply " well something else could go wrong" . So it probably wouldn't, but go ahead and charge me for it anyway! Also " no one else in this town will do it cheaper ". So are all the plumbing companies in Lubbock coluding to price gouging? When you call a plumber, ask if it's by the hour or a flat rate. Choose by the hour. The flat rate guys are on commission.

James G.

Worst service I have ever received as a customer for any service or product and would leave zero stars if I could. The service man came out to my house to repair my hot water heater. I was yelled at, cursed at, hung up on twice. The service man was very rude, very mean with an anger problem. He knew what he was doing, but a customer should never be treated like I was. This service tech should not be dealing directly with customers.

Morgan G.

First of all, if i could leave NO STARS i would! We were recommend this company by insurance as a provider, they are AWFUL AND UNPROFESSIONAL. The young man who came out clearly was lost and confused, he wondered around our house aimlessly and spent more time sitting in his truck than anything. His story changed multiple times, and he was not helpful. He insisted he went through our man holes, which he did not and basically gave us no information that we didn't already know. I should not have to pay the service charge! very disappointed!