Lubbock A-1 Plumbing

Lee D.

Overcharged, rude office worker, did not complete repair.
I was assigned this company by American Home Shield. Was told it would cost $150, but the plumber charged me $250. They said the line was cleared of the blockage, (this was their FOURTH attempt) but after the plumber left the blockage was still there, completely unchanged! I called the office and the woman I spoke with the rudest and most unprofessional person I have ever spoken with. She claimed that she couldn't know what their plumber told me. She yelled at me over the phone, repeatedly interrupted me when I tried to speak and blamed me for the problem. I put a stop payment on fee. I will never use this company again. They have been a waste of time and money.

Kathleen E.

Needed to have shower handle replaced. After 4 visits from A-1 who could never get it right, I am calling another.
My Rheem water heater went out while under warranty. A-1 replaced it with a cheaper brand and left mud all over the floor and walls, broke hooks on the wall, and generally left everything filthy.
Fool me once, shame on you. Fool me twice, shame on me. I was foolish enough to use them twice.

Charles B.

Terrible customer service! We were forced to deal with this plumber because of our warranty company. They received the authorization for service from our warranty company the same day we called in the service and told us they would try to squeeze us in before the end of the day so we could have hot water for my 70 year old mother to take a shower at night if they received the authorization before 5 pm. I notified with them, the next day, that it was received by their office at 4:50 pm by Emily. But they did not pass it along to their tech, Josh, and he did not call them to check. When I confronted them about this the next day, their response was to demand full payment of $545 before they would complete the work installing the new water heater. This was for Code Modifications and Suggested Upgrades that were not covered by the warranty. When I questioned Josh about this practice he said it was because I had called the office to complain and that I had reported the techs for leaving my home with parts of my existing water heater. I offered to pay them half and the remainder after the job was completed satisfactorily. Josh refused to accept and stated his office demanded full payment even though they left my current system disconnected. I again offered them $345 upfront with the remainder paid when the work was completed. They refused and drove off with the new water heater in the back of their truck. I would highly recommend you stay away from this company and any other that asks for full payment upfront. I will definitely not be using A1 Plumber of Lubbock for any of my home or business services.

MomOfFour M.

I was quoted a job through this company. I have used them before and had no prior issues. When I received the written quote it was substantially more than was originally quoted. When I called about it I was laughed at and told that Mike was a stand up guy, that he would never tell me a different amount amount and that I misunderstood. They made me feel like I was at fault. That I misheard. I think I would have hear such a difference in pricing. They made me feel low. Like I did not matter. Like my services did not matter to them. Even recommended that I find someone else to do the work. I asked if they could break down the estimate for me so I could see where the addition amount would be going towards and they said that they would not do that. That is was by the job not broken down. I don't understand how a job can be quoted and estimated if it is not broken down? How do they know what everything will cost? Just throwing numbers out there with nothing to back it up with. I gave never received a quote in my life that could not be broken down and also being laughed at for asking was cruel. I understand that Mike is a good guy. He is perfect. Has never made a mistake. But he is human. Everyone makes mistakes. Instead of owning up to that mistake and apologizing I was the one blamed. Bad Customer Service. Especially during a time when it is about to freeze and we are left without gas. Zero compassion and zero honesty.

Michael W.

I paid the deposit fee from the home warranty company, guy came out took a picture and said he needed to see what the warranty would cover and call back. I had to call several times over several days to get ahold of someone just to be told they need to find out what is going on themselves. American Home Warranty and A1 Plumbing are two companies to avoid.

Tracey B.

Please do not waste your time with this company!! We had to use them because of our home warranty, but if we had known how awful they were, we would have just simply used another company. We had a MAJOR water leak due to a busted pipe and they drug the process out for over 2 weeks!! Again, please do not use A-1 plumbing.

Bob M.

This was the absolute worst plumbing service I have ever had. The "plumbers " showed up in an unmarked truck with T shirts stating their company. They brought in a hand full of tools and looked at my 2 jobs. On job 1 they needed to change a valve. They did not have it and left to find one for over an hour. Came back and it did not work. They put the old leaky valve back in. On job number 2 they tightened the nut under the faucet valve and the proceeded to make my $879.00 Brizo Rook faucet leak. They turned off the water and said they would file a claim to replace the faucet with a "contractor grade faucet" then they left. I said there is no way they would replace a top end faucet with a contractor grade, low end faucet. There has been no resolution. I will now have to hire a real qualified plumber to fix what they not only broke but could not fix. I will not let this company back in my house.

Gary J.

On 6/7/2021, one employee of A-1 plumbing stuffed a water heater box into my dumpster. I will post the video on YouTube and tell anyone who needs plumbing services about this irresponsibility. At least cut the box down.

Jon M.

Do not use these guys. Poor customer service and follow through. we needed a valve for our shower covered under a home warranty. It took multiple visits and delays to have it fixed. I had to follow up with them instead of those people being proactive and customer service oriented. When they did come out the final time attitudes were present. My thought is if you want to have an attitude and don't like what you are doing find another profession. The overall experience was sub-par at best. two thumbs down

Jarod L.

We had only owned the home a couple of months before discovering a collapsed line that needed to be replaced. A-1 was sent out and recommended by our home warranty. They fixed the line, but they caused another problem we must deal with: removing caliche dug up from A-1's trench, add new topsoil, and level/grade the yard.

A-1 dug a 90 foot trench across the yard to fix the line. The depth of the line forced them to dig deep. In the process, they dug up the caliche beneath the topsoil. They didn't bother even attempting to fill the trench in a way that would benefit us afterward. They simply used their tractor to "level" the trench. Half the yard, even parts not involved with the line, were completely covered in rocky gravel.

When I complained, the master plumber merely stated, "the plumbing will last 70 years" and "it'll level off". Right now, I'm using a shovel and a sifter to remove all large rock chunks with a wheelbarrow. Afterward, we are paying someone to bring in topsoil and to level/grade.

I wouldn't recommend this company.