Lubbock A-1 Plumbing

MomOfFour M.

I was quoted a job through this company. I have used them before and had no prior issues. When I received the written quote it was substantially more than was originally quoted. When I called about it I was laughed at and told that Mike was a stand up guy, that he would never tell me a different amount amount and that I misunderstood. They made me feel like I was at fault. That I misheard. I think I would have hear such a difference in pricing. They made me feel low. Like I did not matter. Like my services did not matter to them. Even recommended that I find someone else to do the work. I asked if they could break down the estimate for me so I could see where the addition amount would be going towards and they said that they would not do that. That is was by the job not broken down. I don't understand how a job can be quoted and estimated if it is not broken down? How do they know what everything will cost? Just throwing numbers out there with nothing to back it up with. I gave never received a quote in my life that could not be broken down and also being laughed at for asking was cruel. I understand that Mike is a good guy. He is perfect. Has never made a mistake. But he is human. Everyone makes mistakes. Instead of owning up to that mistake and apologizing I was the one blamed. Bad Customer Service. Especially during a time when it is about to freeze and we are left without gas. Zero compassion and zero honesty.

Michael W.

I paid the deposit fee from the home warranty company, guy came out took a picture and said he needed to see what the warranty would cover and call back. I had to call several times over several days to get ahold of someone just to be told they need to find out what is going on themselves. American Home Warranty and A1 Plumbing are two companies to avoid.

Tracey B.

Please do not waste your time with this company!! We had to use them because of our home warranty, but if we had known how awful they were, we would have just simply used another company. We had a MAJOR water leak due to a busted pipe and they drug the process out for over 2 weeks!! Again, please do not use A-1 plumbing.

Bob M.

This was the absolute worst plumbing service I have ever had. The "plumbers " showed up in an unmarked truck with T shirts stating their company. They brought in a hand full of tools and looked at my 2 jobs. On job 1 they needed to change a valve. They did not have it and left to find one for over an hour. Came back and it did not work. They put the old leaky valve back in. On job number 2 they tightened the nut under the faucet valve and the proceeded to make my $879.00 Brizo Rook faucet leak. They turned off the water and said they would file a claim to replace the faucet with a "contractor grade faucet" then they left. I said there is no way they would replace a top end faucet with a contractor grade, low end faucet. There has been no resolution. I will now have to hire a real qualified plumber to fix what they not only broke but could not fix. I will not let this company back in my house.

Gary J.

On 6/7/2021, one employee of A-1 plumbing stuffed a water heater box into my dumpster. I will post the video on YouTube and tell anyone who needs plumbing services about this irresponsibility. At least cut the box down.

Jon M.

Do not use these guys. Poor customer service and follow through. we needed a valve for our shower covered under a home warranty. It took multiple visits and delays to have it fixed. I had to follow up with them instead of those people being proactive and customer service oriented. When they did come out the final time attitudes were present. My thought is if you want to have an attitude and don't like what you are doing find another profession. The overall experience was sub-par at best. two thumbs down

Jarod L.

We had only owned the home a couple of months before discovering a collapsed line that needed to be replaced. A-1 was sent out and recommended by our home warranty. They fixed the line, but they caused another problem we must deal with: removing caliche dug up from A-1's trench, add new topsoil, and level/grade the yard.

A-1 dug a 90 foot trench across the yard to fix the line. The depth of the line forced them to dig deep. In the process, they dug up the caliche beneath the topsoil. They didn't bother even attempting to fill the trench in a way that would benefit us afterward. They simply used their tractor to "level" the trench. Half the yard, even parts not involved with the line, were completely covered in rocky gravel.

When I complained, the master plumber merely stated, "the plumbing will last 70 years" and "it'll level off". Right now, I'm using a shovel and a sifter to remove all large rock chunks with a wheelbarrow. Afterward, we are paying someone to bring in topsoil and to level/grade.

I wouldn't recommend this company.

Ginnie I.

We were provided this contractor through a home warranty due to a plumbing backup in our home.
We had several different very nice guys show up on various occasions, and each time they snaked one of two clean outs in our home. We have 5 in all.
We requested a quote for installation of a sewage ejector pump twice, hoping that would help the issue, but did not receive any response to this.
I also left a message saying we needed a resolution, and if necessary, what we needed to pay out of pocket.
After the 4th or 5th time out, our home warranty company was told there was something improperly installed (don't know what), and the coverage didn't include that. The only way I found this out was to find out why we didn't have another appointment set to do the repair. I indicated we did have coverage for that, and the repair was approved, pending a bid. An appointment was setup, but no one called or showed up.
I again called the home warranty company, and they again reached out to the contractor. They now said that it wasn't normal wear and tear.
As an older more or less retired couple, I would love to know what we are doing that is not normal wear and tear. We haven't been told of a foreign object in the lines.
After more than a month of not flushing regularly, very short or nonexistent showers, no dishwasher use, and during Covid, my patience has long since ended.

Tonja H.

If I could give this company less than one star, I would. A-1 was assigned our American Home Shield service call. The service tech did not solve our problem while at our house and was supposed to get back to me after talking to his office. There was no follow-up, even after I called their office twice. Brittany at the office argued with me when I told her that the technician didn't physically fix anything with our plumbing. Evidently, they told AHS they completed work that they didn't. It has taken me 4 more calls to AHS to get another company assigned to our problems. Stay away from this plumbing company at all cost.

Susie M.

The person who came out was rude and lied on the insurance report. He was unable to determine why water was leaking from the bath tub into our ceiling on the first trip- he said there was no leak. When water started dripping through the ceiling again, he came back out, but made it sound like all bathtubs had this issue and there was nothing to fix, when in reality, if that was the case, every single bathtub in America would leak every time someone filled it up to the vent level. If I could give them a minus number it would be -5.