LR Services Plumbing

Kevin W.

After several visits over multiple years, I've been able to form an opinion from observing trends on what they do well and what they don't. The work done seems fine if expensive, and they tend to arrive on time. The communication between their techs and their main office is not good and has been an issue on multiple occasions. They do not provide concrete info on cost before doing work, and the numbers after are above the market rate and competitors for the area.

I called asking for an estimate on a larger job, was having two other companies bid for the work as well. LRS wanted to send someone by to take a look before giving an estimate and we set up a time. No mention of cost was brought up for doing the estimate. When the techs arrived they believed they were there to do a video inspection for the sewer line. I corrected them that this was an estimate call they took a look but were not able to provide an estimate at that time, and no work was completed. At the end they told me I was going to be charged for a service call. I let them know that that was unusual for an estimate, and hadn't been disclosed to me when the appointment was made (none of the other companies were charging for estimates), but that I didn't want a dispute and I would pay it if they sent me a written invoice.

No, follow-up, and no invoice but a week later their dispatch called asking when we could schedule for that sewer line inspection. I had to get a tech on the phone to understand what they even wanted to do- they were calling to schedule starting the work- the one they hadn't provided an estimate for and I hadn't approved starting- nice enough folks and I imagine well-intentioned but the communication is not great and not equal to larger projects needs. Would happily call them again for minor service needs around the house when I'm willing to pay a premium, but they didn't meet my expectations for communication with a large construction job. I still plan to pay the $65 invoice for the estimate whenever they send it- even if it feels bad that they didn't disclose it upfront, and the other companies (one of whom will likely get my business on this project) didn't charge for their estimates- I have no desire to stiff the techs for the company having operations and main office issues.

Misha A.

--TL;DR - I experienced fantastic customer service, they arrived within the set appointment window, they freely* gave information and advice on how to fix it myself if I wanted, were super knowledgeable and very friendly. The fix was quick, competent, and effective. For parts, equitable labor wages, education, a 1-yr warranty on the repair, and customer care, this was definitely worth what we paid.--
I'd also recommend calling instead of emailing for quicker intake.

*I say freely as in ""offered without prompting."" Technically, if I had decided to do it, it would have been a flat $65 for the on-site consult (which would have been totally worth it for the detailed, in-depth advice he gave on how to fix it ourselves and how to avoid future instances of damage) but that was waived since we decided to have them fix it right then and there, which was fantastic.

We had Maserati (sorry if I messed up the spelling!) and he was really understanding. He was thoroughly answered my questions and helped me understand a variety of options for the repair we needed. He also gave us all the info we would need to fix it ourselves, as well as some fantastic tips and expertise that are super helpful to know in general when it comes to plumbing and fixing/investigating things for ourselves. I feel like the education was absolutely part of the value and I'm very happy with what I paid for what we needed.

For reference, our toilet tank connection is plastic (apparently they all are) and I was attempting to attach a metal bidet adapter. Undoing the connection from the plastic water supply connector--combined with a slightly crooked toilet tank connection and my own repeated overenthusiastic attempts to screw on the metal bidet adapter--caused the flimsy plastic toilet tank connection to become crossthreaded so badly that I couldn't even reattach the original plastic water supply connector. Maserati laid out options/recommendations for fixing it ourselves as well as what a fix from him would look like. We ended up paying around $260 and it was done in about an hour, and he even took the time to re-hook up the bidet. And I was pleased to notice on the invoice that there was a 1-year warranty included with the repair.
Thanks Maserati!

Ronald C.

Don't waste your time with them beyond unprofessional they will have you waiting all day then cancel last minute. First the time they didn't even hook up my tankless water heater correctly, they had to come out the same day and recheck it smh. I'm a black customer who tried to stay with my people but never in this lifetime will I ever deal with this company again not even if they offer me free service.

Adrian B.

I had LRS Plumbing come out to inspect a leaking water heater. After a cursory inspection they said it needed to be replaced. They gave me an estimate of around 2000 dollars. This was quite expensive for me so I decided to do my own inspection. I climbed up, took a look on top and found the connection pipe that caused the leak and realized it was only a corroded pipe. I called another plumber, they swapped out the pipe and the leak was fixed. I would not do business with them again.

Rachael R.

The plumber was tired and exhausted, which is odd because he was the owner. I would've given them more stars, except while I was in the kitchen, he came in the back with this hugely dirty and disgusting machine to rod my toilet, WITHOUT COVERING THE FLOOR. Which means sewage from all over Los Angeles can from the back door, all the way through my daughter's bedroom, and into her bathroom.
He got the job done, but I had to stop everything and mop a huge section of our home. In this day and age, sanitation is important. He gets no stars in that department.

Sarah H.

Amazing. They came the day after I called for a non-emergency sink drain repair and fixed it in a flash. A literal flash-5 minutes flat. Best service around.

Sharon S.

Prompt, Professional- pricey.

I didn't really check out other companies because I wanted to use a BOC. Was charged a little over $250 in labor to install a $100 garbage disposal which is pretty steep- but its not like I was going to send them away.

My only annoyance was that the tech didn't give me a quote prior to doing the work, and it was way more than I would have thought.

Upon doing some research I could have gotten this job for almost half price but that's my bad- frankly it's for my office so it's no skin off my nose. I'm glad to be able to give 'em my boss' money but if it was MY money... I would have done more leg work.

Bryon J.

I found out about LR Services Plumbing in an Instagram comment, and I'm glad I did, because our main bathroom's toilet was making a weird lingering noise when it flushed. I checked Yelp to see reviews and decided to work with this team. Setting up an appointment was easy, I provided photos of the toilet, so our plumber could get an idea of what materials may be needed to complete the repair.
The day of my appointment, our plumbing expert arrived a few minutes before the scheduled time, which I mean who complains about punctuality, no one, cause time management is dope.
The repair lasted less than 20 minutes, our plumber was professional, he communicated the problem and the work he'll be doing to make the repair.
Bada-boom bada-bing the toilet is back flushing without a soundtrack.
I would recommend LRS Plumbing, and will definitely use this team again.
Well, I have to flush now.
Thank you for reading.

Charles D.

This was the worst experience of my life in transacting with LRS Plumbers. Never returned my calls when seeking to understand why they preceeded to perform the work needed, without providing me with a quote, then charged an enormous fee for very minor repairs. I had contacted them several times in hopes of coming to a resolution. They consistently promised to find out what went wrong, but never made any attempts to call me back. I felt like they are scam artists. Stay away from this company.

Randy M.

They did the job but it took 3 calls to get someone to come out. Not very organized when it comes to keeping appointments. Very unpersonable upon initial meeting and during. Didn't provide a summary of the issue, I had to ask. Broke my sink stopper and didn't tell, which may be why he was REAL short upon his exit. Also left a puddle of water under sink and said nothing. Only words he spoke on his own were....""They will send you a bill""

You may only get good service if your a woman...since they advertise real heavy on handsome black plumbers on the van. ?

Customer service is dead