Loyalty Plumbing

Vincent C.

Folks, without sounding like this is a fake review, I will tell you without question, I will call Loyalty plumbing for all my future plumbing needs. I hate not being able to do work myself and fearing I will get ripped off by a plumber, electrician, or a licensed professional. I used Yelp to find the best rated plumber in the nearby area to install my new hybrid electric water heater. In addition, I needed to replace the shutoff valve and lower the pipe supporting the TMP line. This meant cutting into the drywall, cutting and soldering pipe, replacing the drywall, and finally soldering new pipe ends for connections. Oh, forgot to mention they also removed and disposed of my old water heater. Wow, I can't express enough how happy I am with the work they completed. There was no delay in work execution and the Co-Owner, Zach, was an absolute professional and the nicest person. His co-worker, Daryl, was also outstanding, professional, and extremely courteous. Daryl wasn't very talkative, but he new his business and assisted Zach flawlessly. The two of them finished the job in less than 2 hours...incredible! But wait, there's more...Zach used the shutoff valve I bought from a hardware store and installed it. After Zach and Daryl left, I check all the fittings for any slow leaking and sure enough, the cutoff valve was defective and had a very slow leak. I called Zach explaining what happened and asked him to return to examine the situation and provide me options. He and Daryl returned within the hour and assessed the only safe option was to replace the defective part. They replaced it in less than 30 minutes. Superb! I will not disclose how much everything cost me, to include the return visit and repair because every job is different. But suffice it to say...I was blessed and doubt any other plumber could or would be able to match the work ethic, professionalism, and little cost of all the work completed. Great job Zach and Daryl. You are both a credit to your profession and have earned my respect and repeat business. Thank you and God bless! Vince

Nalu I.

Friendly, professional, affordable...all things that have been said before in previous reviews but were reinforced by Hank when he came to our condo to clear a blockage in our bathroom. The maintenance guy in our building had tried previously to snake the drain for us but couldn't get to the clog. It took Hank about 15 minutes (at most) to clear it. Their rates are very reasonable; I never called around to get other quotes but I highly doubt any of the bigger companies (Roto, Kama'aina, etc.) would have been able to beat them. Seems like they're a small operation that just does good, honest work without over-charging. I would definitely use them again for any of our plumbing needs in the future.

Kyle F.

I had an appointment for 10am and Hank called me and asked if he could arrive a little early and I thought that was great he was very professional and knew everything he had to do in minutes I never thought that I would get such a good person to come out and take care of my need with such friendliness and professionalism. Anyone looking for a plumber should use them I will recommend them to anyone looking for a plumber I know I will call them to do anymore work needed for me. Hands down a 10 in my book

Hannah M.

Loyalty Plumbing has certainly earned my loyalty!!! Let's just say the challenges of not having a functioning shower and a family of 8 does not make for a happy household! The ""I can do it"" spirit had me trying for a week to get this sucker running...but I bit the bullet, and after seeing all the reviews, I made the call. Lily was friendly and courteous, and scheduled me first thing the next morning. Harry not only got the job done quickly and efficiently, but he took the time to answer some questions I had, and explained how I could trouble-shoot this problem if it happened again! He's the kinda guy who makes you feel like you've been friends for a long time! We appreciate good, honorable, businesses such as Harry and his team, and I will recommend Loyalty Plumbing every chance I get!

Kirk W.

Called them for help after I tried other plumbers who told me that the earliest they could get to me would be 2 days from now or never called me back. Left them a message and they followed up right away. Asked me what time I wanted them to come and I told them. They showed up promptly and on time. What a change from other service people who come to your house and you have to wait hours for them. They looked at the job which was to finish installing a new vanity i bought but couldn't get the drain pipe aligned and the leak in the half bath on the hot water faucet. They fixed the leak on the hot water but also changed the cold water because they said it was old and prone to leaking. They installed the drain pipe on the vanity then asked if I wanted it fixed to the wall and caulked. Of course I said yes. Price was very reasonable and service was awesome. Professionals who are are humble and polite and on time! Will use them every time I have a plumbing issue and so should you.

Branz H.

Great and friendly service! Local boy Harry, called within an hour of me a calling the office. Said he'll be there at 1030, but he called exactly at 1030 to let me know he was running late (I didn't have anything to do, so I didn't mind). He came by 1200, the time he said he would. My tub had leaked and my toilet was leaking. He remedy the cause pretty quickly, thinking that it's cost me and arm and leg. To my surprise it was cheap and he even fixed my garbage disposal that needed a tweak. I'm gonna have him come back to do more work. Cheaper if you pay cash, just a hint.

Katie T.

My toilet was leaking everywhere from the bottom. It was a hot mess!!! Called Loyalty Plumbing at 1pm and they were here by 3pm. I live in an older home so they weren't able to fix it permanently with the supplies they had so they spent an hour and fifteen minutes to fix it temporarily. They cleaned everything up and went beyond the call of duty!!! They didn't charge me anything for today and will be back tomorrow morning and estimated the charge to be around $120 WITH labor AND supplies. The other places I called all emphasized a minimum $90 per hour for labor alone.

K K.

I live in the Leeward area. I initially called Matt from Low Cost Drain Plumbing who agreed to come over at 8 am on Tues to help install a new Delta kitchen faucet I picked up at Home Depot. The faucet required me to replace my two shut off valves so I thought I would leave it to a professional. Well knowing that plumbers charge by the hour, I made a mental note that Matt showed up 12 minutes late to my house. He then came inside my kitchen to scope the job. He tried inserting the spray hose into the channel opening in the faucet but could not figure out how to do it. I thought to myself ""oh oh"". I then told Matt he needed to shut off the main valve outside to shut off the water supply. He tried but could not do it. He told me to call the Board of Water Supply and promptly left telling me to call him afterwards when the water is shut off. Within 20 minutes, the water is turned off and I call Matt back. Matt tells me he is only going to replace my shut off valves when he returns and furthermore plans to charge me $125 for wasting his time as ""I was not ready"". Auwe braddah, you got to be kidding. I told Matt I wanted him to do the complete job and not just replace my shut off valves. He tells me to find another plumber. So I did. Happily, I found Loyalty Plumbing from Waianae. Zack came over that afternoon and did a professional job for $75 plus tax. Highly recommend Loyalty Plumbing for your repairs and installation work. They are the best value in town.

Nadine N.

Thank god for yelp. I had a very leaky water heater that needed to be replaced, and I felt that I was being ripped off by Lowes. Luckily, I found Harry and Loyalty Plumbing through yelp. He was great! He came over to assess the situation and gave me free estimates. He even encouraged me to call around to try and find a better deal. Who does that nowadays?! Needless to say, I decided to go with Harry for the installation, and he even hauled the old one away. Unfortunately, when I tried my hot water later that night, it was ice cold. So I called Harry the next morning (Sunday morning, mind you) and he was able to come over to fix it at no cost. How great is that? He even called me an hour or so later to make sure it was still working. I would definitely go back to Harry at Loyalty Plumbing for any future plumbing needs.

Tjys S.

Late at night discovered we had zero hot water. Looked over the tank and realized that it was not only leaking but had no power. I called Harry at Loyalty at 0800 in the morning and he showed up the same day at 1100. Harry had to go get the tank from a supply store which was great, I don't have a truck to get one. The old hot water tank was in a remote location and difficult to get to but Harry and his boys laid out canvas covers to protect my floors, took out the clothes washer in front of the tank, the old tank, and installed the new tank all by 1330!! I called a couple of other places before 0800 and got their answering machines. You won't go wrong with having Harry & Company from Loyalty Plumbing doing your work.