Loyalty Plumbing

Randi C.

This company is on it! They were the contractor for a Sears.com order that went terribly on the Sears end. I won't bore you with the details but I spent 4+ hours on the phone with Sears call centers in 3 different countries and it was extremely frustrating. Dana from Loyalty Plumbing went above and beyond the subcontractor responsibility to help us through the installation from start to finish. She made multiple calls on our behalf and even called me after hours from home when necessary. If you want a responsive, organized, and dedicated team, hire this company.

Michael D.

I had Zack and his assistant come to my home to investigate a leak. In a nutshell, they were on-time, courteous, professional, very knowledgable in plumbing issues, worked very efficiently and time conscious, and charged a very reasonable price for parts and labor!!! What more would you want from a plumber? I will call them everytime from now on and will recommend them to friends and family!!!

Danielle S.

Had emailed for a quote. Left my name and number so that I could get an appointment and they never responded. Can't review their services because it never got to that point! Due to the Fourth of July holiday they were backed up. Finally got someone to return my call. I fortunately they weren't able to help me. My problem was not a plumbing rather a appliance issue!

Jason P.

Great customer service. Had our dishwasher installed by them. Everyone is knowledgeable and friendly. Would highly recommend!

Spam M.

I'm adding another FIVE STAR review! Harry replaced all of the shutoff valves in my KoOlina unit as was required by the association. His response to address two minor issues after the major work was completed was great. Gotta give Loyalty Plumbing and Harry top rating for quality of work, price, and service. Really appreciated his recommendation for installing a more efficient money saving heater, too.

K K.

These guys are top notch. I had a pipe leaking in my wall, draining water into a closet. They came out same day, diagnosed the problem in about 20 minutes and had it fixed under an hour. Their price was more than fair. I highly recommend them and as a homeowner, they've got my business from here on out.

Chelsea B.

BUYER BEWARE: DISHONEST or INCOMPETENT (you decide, either is unacceptable) This company was recommended to me to fix a small leak that I had in my condo, since a lot of people in the complex have used them. The very small leak (into the unit below) only happened when the shower was running, so it was assumed that it was related to the drain pipe. I am a very competent DIY guy ... but this appeared to need to be serviced from the unit below so I agreed to have Loyalty Plumbing come and take a look. When I asked them how much they charge, I was told that their hourly rate was $150, which is fair, but ""if the job is 'complicated', they will provide a quote"". They were supposed to call me when they were on their way so I could notify my tenant and the people from the unit downstairs.... That didn't happen. My tenant texted me at 1:13 PM that they had just arrived. At 1:20 my tenant texted me that they had already left. (Yes they were on site for a total of 7 minutes). Shortly after that I got a phone call saying that the leak wasn't the drainpipe at all, but was the shower valve and it would cost me $1500 to replace. It was assumed that this was an emergency and would be immediately approved. Now I know how long it really takes to change a shower valve, 2 to 4 hours for a competent person (I've done it a few times) and less for a skilled professional who routinely does this for work. I thought the price they quoted me was outrageous and right away called and got two more estimates to change a shower mixing valve those came in at $600 to $700. Still the leaking valve story didn't sit well with me since I had just serviced the valves replaceable parts less than 6 months ago. I had someone else check it out. It took a total of 3 minutes (remove the trim ring around the handle and inspect the valve while it's running) to determine that the valve wasn't leaking at all (it was very dry) but it was easy to see that there was a small weeping leak (slow drip from higher up) at the shower head wall pipe. This was a 15 minute fix including eliminating the valve as the source of the leak. Literally the shower head needed to be turned 180°! They could have spent an extra 5 minutes to find the problem and billed me for the hour at $150 and I would have been happy. They would have billed their full hour of time on a 15-20 minute job. Instead they went for the kill and quoted me a rate that would have covered 8 hours of labor and all the parts. Had I approved the $1500 repair it would not have fixed the leak. Would they have found the actual source of the leak and tightened it? Maybe. Would they have been honest about it? Based on my experience... I doubt it. Do yourself a favor and hire a plumber whose ""Loyalty"" is to something other than enriching their own bank account by fleecing consumers that they think don't know any better. If you feel that you must use them, make sure to get a second opinion... you just might save yourself $1400 like I did.

Lisa K.

If i could do a negative review i would. Deceptive business practice. Purchased a Costco stove with their delivery and install option. There is no option for crediting the install as I would have used a plumber I work with professionally. I even let the Loyalty Plumbing coordinator know that. My wife received the stove by the delivery company and Loyalty Plumbing was scheduled to come later on. They started doing work and a few hours in my wife asks if everything is ok. They told her it they assumed it was natural gas not propane and they had to convert it, not once mentioning any additional cost. My wife informed me it is taking longer than normal which I told her If they can't do it then tell them no need. I'll have the plumber I work with do it. I guess they finished and as they were putting tools away and cleaning up the bigger guy says oh there maybe a charge since it was more work. The smaller guy also comes in and said oh I should have let you know that there was going to be a charge. BS. Deceptive practices. Should have a change order time and materials form signed off by the client if there was a charge. Definitely will send this post to BBB as well as Costco.com.

Tammy N.

Not sure if it's the same with ALL plumbers.BUT Jobs take time to A:Schedule B:Get an estimate C:get the job done. We tried to shop around and get estimates. And through it all, Loyalty Plumbing did AS promised! Other companies called tried Ridiculous high estimate,even charged $35 for the Estimate. (Fool Me Once) Loyalty Plumbing you get the same girl when you call. They come to your house when scheduled. AND best of ALL complete the job close to the Estimate!!! Big Mahalo to Loyalty Plumbing!

Lori B.

We had Mark come out from Loyalty Home plumbing which was assigned to us via our American Home Shield. He was communicative, professional, and went above and beyond by helping us fix our leaking sink which caused a lot of damage in the bathroom. Would not hesitate to have them fix our plumbing again! We have had a different plumbing company sent out from American Home Shield that I would not recommend and am so happy that they sent Mark out this time.