Loyalty Plumbing

Adam A.

I purchased a new stove (range) through SEARS to be installed at my rental property. On the first installation day the installer contractor from SEARS (Loyalty plumbing) pointed out that the small piece of tile is broken under the stove and makes the installation difficult and unbalanced. He suggested a supporting box in the bottom that will cost extra. I already had paid SEARS $225 plus tax for installation. They wrote me another bill before the job started and told me they refuse to start the job unless $198 was paid in full. I went along with their recommendation since they supposed to be experts and they are the ones that are paid $110 an hour. I received pictures of the final work from my tenant and they are not the product of professional installers. There is a large gap between the counter top and the stove and the woodwork underneath was not complete. According to the Loyalty plumbing owner this what happened: : Since contractors were cutting wood in the parking lot, they were stopped by the building resident manager and did not complete the job. It turns out that the right solution was to repair the counter top with a small wood trim and to place the range right on the counter top. Loyalty plumbing is refusing to look at the problem. They like to come back and charge $110 an hour to continue the installation. Knowing their work quality and attitude, I asked SEARS for a new contractor. I asked Loyalty plumbing to refund all or some of the money that was paid to them but they refuse to cooperate.

Analyn B.

Plumber named Harry came to our home for a quote on our toilet problem/fix. Excellent service!!!

Charles J.

Just had Harry from Loyalty come to my house this morning for a scheduled repair of what I thought was a leaking cut off valve for my toilet. Harry checked it and said just the line needed to be replaced, and that I could go to City Mill get the part and save myself $85.00 an hour plus parts. I thanked him for his honesty, replaced the part and it only cost me $6.80. We are in the process of remodeling our house for eventual sale, and there will be some plumbing work involved so I will be giving Loyalty all of our plumbing business when the time comes.

Michelle S.

Had emailed for a quote. Left my name and number so that I could get an appointment and they never responded. Can't review their services because it never got to that point! Due to the Fourth of July holiday they were backed up. Finally got someone to return my call. I fortunately they weren't able to help me. My problem was not a plumbing rather a appliance issue!

Lori B.

We had them out to our house about 3 times in the last few weeks. They fixed everything fast and efficiently. The bathtub job they found the problem and it was fixed with no hassle. The prices are extremely reasonable. Although the visit to fix the leaky faucet outside was a little high considering we bought the faucet and they were here for about 5 minutes, but since I saved money on the tub, I will consider it all good. I will definitely use them again and recommend them to anyone who needs a reliable plumber.

Donald O.

I live in a house that was built in 1958. The plumbing is pretty bad. However, Zack and his crew always come through with necessary repairs. They are always on time and on budget. I really appreciate that they are trustworthy and dependable. They have unclogged numerous drains, changed my gas water heater, installed a water filter from my ice maker and recently changed the main valve coming in to to the house and the bathroom faucets, supply lines, shut-off valves and drain stopper. I highly recommend them to everyone that needs plumbing work done.

Joseph S.

Benny and Hank came by to install my tankless water heater. They did a really great job and da ting works mean! Made it look good too. Excellent customer service. If you call Loyalty, make sure you ask for Benny and Hank.

Rosalee C.

I read the opinions of other customers and was surprised as my experience was different. This.company is used by Sears to install their Water heaters. I was told they would call and install whin next two days. Did get a phone message asking for a call back. Tried many time and every time phone would ring and ring with no answer or recording machine picking up. Waited for a call and I tried to call them after a day. Had to verify the phone number from Sears and it was the same. When they did come out it was good job done. So other than phone service frustration, we were satisfied.

Jennifer S.

A great company to use. I had an issue with the toilets in my home which they came and diagnosed. It was an easy fix that my husband completed but it was nice this company doesn't pressure you into using their service just to make money. They were easy to contact and make an appointment with (2 hour time frame) and they called to say they were on their way. I'm glad there's a plumbing company I can contact for service now.

Deven M.

Used Loyalty Plumbing once. Called around getting quotes on a main line auger (drain clean) and they were the cheapest. The tech that came was so cool about he ran the auger twice to make sure he got everything. I had an emergency main drain clean from EPS and they did a good job too, but I had to pay over twice as much.