Loyalty Plumbing

Chris S.

Not sure if it's the same with ALL plumbers.BUT Jobs take time to A:Schedule B:Get an estimate C:get the job done. We tried to shop around and get estimates. And through it all, Loyalty Plumbing did AS promised! Other companies called tried Ridiculous high estimate,even charged $35 for the Estimate. (Fool Me Once) Loyalty Plumbing you get the same girl when you call. They come to your house when scheduled. AND best of ALL complete the job close to the Estimate!!! Big Mahalo to Loyalty Plumbing!

Joanne H.

At first I would have given them 5 stars as for the most part they do good work but on 15 July zac came out to fix a shower problem but did not have the part and to this day he has not returned so now I have a shower that is still in pieces awaiting a part very disappointed

Sheriden J.

Awesome service! Called around a few places first, some didn't answer, others didn't have availability for a week out. Got to Loyalty Plumbing and they answered the phone right away. At 2pm, they were able to send someone over between 3 and 5pm same day for a FREE estimate (others charge for this service). Ben called around 3:15pm and said he was 15 minutes out. 15 minutes later, he arrived smiling and we showed him a leak and slow drain in one bathroom, and another leak in another bathroom. He was able to diagnose all problems immediately. He showed us, so we could see with our own eyes, where the leaks were coming from and what he was going to repair if we decided to let him continue. He quoted us a perfectly reasonable price and we gave him the go ahead! After about an hour, he had finished the work and left both bathrooms as clean as they were when he arrived. He showed us what he repaired, tested everything and showed us that the leaks were gone and the drains were draining. He even stayed a little while and chatted with us about our plumbing questions and made very pleasant conversation. We researched a lot of different plumbing companies before coming to Loyalty Plumbing because we're new in town and didn't want to get the wool pulled over our eyes. We're beyond happy with our choice in company and the service we received. Stellar work!!! Don't hesitate to call them! At least for the free in-home estimate. They won't disappoint! P.S. They accept cash, check or charge. Super convenient.

Deb T.

Nate and Keone from Loyalty Plumbing were friendly, fast, courteous and knowledgeable! Very good service - would call you again! Thanks guys!!!

Olivier E.

My first review of a business and it has to be on this company. I have used LOYALTY PLUMBING twice already and both times the plumbers were very professional and efficient and are very knowledgeable with their work. They did a really good job in unclogging both the kitchen sink and the bathroom tub in the apartment unit I live in. I called their office and informed them what was needed to be done and they informed me that the plumbers would be coming the same day between the times they told me they were able to come and they did. If you ever want fast and great work I would definitely highly recommend Loyalty Plumbing.

Kimberly T.

Ok here is what the latest experience is and I'm a fairly patient person as long as common courtesy is involved. I've been in retail for many years so customer service is to me the most important whether I'm receiving it or serving someone else. I called Loyaty Plumbing on Monday stating that if someone could make it out that evening, otherwise I could be available on Thursday or Friday. The gal said she would get back to me. I waited patiently and decided to follow up on Tuesday afternoon. At which I was able to schedule an appointment for today Friday from 8am - 10am. I received a confirmation phone call yesterday and I did call back and confirm the appointment. Now here I am today Friday again waiting patiently for someone to show up. So far no one showed or called communicating that they may be running late so I initiated a call at 9:45 am just to check if someone is still coming. The gal I spoke to said she will call the person and that they are on the road and she will call me back. So I waited. At 10:30 still no communication from the company. I call again to see if whomever I spoke to may have talked to the plumber and at the same time I asked if there is any type of compensation for a NO-SHOW? The answer is NO. Then I proceed to state that I have been waiting for 2 1/2 hours however the gal began to talk over me at which point I asked if I could please have a chance to speak. I tried to explain to her in-between her words that my husband owns a business and customer service should be important. At which point I withdrew my speaking so she could speak then again asked for her to please hear me out. Her solution was to have the driver call me but by this time my patience for a cat and mouse phone call game along with no knowledge of what is considered common courtesy was over. I said I have used Loyalty before and had wonderful service by the plumber whom at that time said he was the owner. I told the gal that I'm not sure if it just happens to be an off day at which point she could have used that window of opportunity to not out right lose a customer but chose not to. Not sure if the business has changed hands but she then said she is the owner and she is refusing service then said bye and hung up. Whatever the case may be, Oahu is too small in this word of mouth city to be thinking treatment of one customer this way won't have a ripple affect. So it's 4 months later and I need a plumber and Loyalty will not be getting a repeat customer from me. This whole scenario only happened 4 months ago and so I still feel people should be aware of this experience.

Jayme I.

Only put 1 star cause there was no option to put 0. Shitty job...bought an oven from sears and they came out to install it (not sure why as they are plumbers). They ended up macgeivering the wires cause they were too short. Fried our brand new microwave that was connected to the same outlet as the oven. Finally got sears to give us a new microwave and brought it home just to get electric shock from turning it on. Those idiots effed up the wires connected to the box. FML. Do not use these guys. Very unprofessional too...they knew they fried it and they just left and said they didn't know what to do. Take responsibility for your fuck up. That's what they should have done.

Tony S.

First time using LOYALTY PLUMBING. I am an rental agent managing this rental property in the Kalama Valley area. There was a puddle of water on the back lanai patio. The water came from the drain pipe that is connected to the water heater. My tenant and I couldn't figure out why warm water keeps running out from this drain pipe. So, I called on Loyalty Plumbing. They immediately dispatched their plumbing specialists (Ben and Nate) to the site. Ben confidently accessed the situation. Ben used a PSI Reading Gauge and showed me that the PSI was reading PSI of 160-170, which is dangerously high. Normal PSI should be right between PSI of 50-60. The problem was caused by an old malfunction Water Pressure Regulator. The Regulator controls and manages the flow of water from the street service into the house. The faulty Regulator can contribute to the leak and flooding. I am very pleased to have taken a chance with these guys. Ben and Nate are awesome! Much mahalo guys; you guys bring much credibility to your employer. I highly recommend Loyalty Plumbing!

Gil G.

Contract Installers for Sears Dishwasher. Professional, on-time and courteous, just to start with... Took time to respect my home during the install, clean-up etc. I will look forward to doing business with them in the future!

Joy P.

Our water heater started leaking like crazy so I began my search for a plumber that provided emergency service. After checking here on Yelp, I came across Loyalty Plumbing. They were based in Waianae (which is where I am) so I gave them a call. I told the receptionist the problem and she told me that unfortunately there was no one available to come out right away (understandable because it was already almost evening) but she gave me the number to the owner, Harry, and told me that he may be able to tell us what to do to stop the leak ourselves until he could get to us first thing in the morning. Harry was extremely helpful and he guided us every step of the way. We ended up having to go out to buy a new water heater that night and he was very helpful in helping us get the right one as well as the parts we needed. Sure enough, he came the following morning and in no time we were back in business! Harry is so down to earth and friendly. I think we just found ourselves our go-to plumber!