Loyalty Plumbing

Elizabeth C.

Plumber named Harry came to our home for a quote on our toilet problem/fix. Excellent service!!!

Stephanie C.

We had a leaking shower which another plumber said our Hansgrohe was hard to service and would need replacing the whole guts with Delta at $1300! Zach at Loyalty was able to repair with the Hansgrohe parts I had at $150. Leak fixed! VERY grateful and impressed. Will definitely use them in the future.

Jacqueline H.

Great professional, courteous work. They genuinely know what to do and how to do it. This is so rare.

Valerie F.

Sears had them contracted to install my range hood and we agreed on a date and time. I stayed home from work to be there fo the installation but they were a no call no show ! I tried calling the office numerous times but no answer until I switched phones and the receptionist basically gave me the run around. I requested that the owner Abbey give RS call but I'm still waiting ?

Arron P.

Caring and thoughtful - we really appreciated Loyalty Plumbing- they installed a gas range delivered by costco. There was a mix up on the delivery end- but they still showed up on time, waited as long as they could, then came back the next day because the delivery was messed up. They even came early the next time, as I told them I had to get my son to a doctor's appt too! Thank you so very much!!!

Cynthia I.

This company was hired through Costco to install our dishwasher and we did not have one good experience with them. They did respond promptly to getting an appointment scheduled which was much appreciated and also showed up on time, but once service started, I wished I had just shelled out the money to hire my own choice of plumber (which I ended up doing in the end anyways). They continuously tried to get me to add in extra ""fixes"" that would of course...cost extra, it felt more like they were trying to get more money out of the Costco installation than what I'd already paid. When it came to removing the old dishwasher they said it couldn't be removed, so once they left I gave it a go and only after removing the tile in front of my dishwasher did I see that they had never even disconnected the main water pipe from the dishwasher, meaning the whole time they were tugging on it trying to get it out, the copper pipe was moving with it. Who knows what damage was done to the pipe. Now I'm stuck with hiring a new plumber, fixing the tile, and maybe a bent copper pipe.

Schutz A.

Ok here is what the latest experience is and I'm a fairly patient person as long as common courtesy is involved. I've been in retail for many years so customer service is to me the most important whether I'm receiving it or serving someone else. I called Loyaty Plumbing on Monday stating that if someone could make it out that evening, otherwise I could be available on Thursday or Friday. The gal said she would get back to me. I waited patiently and decided to follow up on Tuesday afternoon. At which I was able to schedule an appointment for today Friday from 8am - 10am. I received a confirmation phone call yesterday and I did call back and confirm the appointment. Now here I am today Friday again waiting patiently for someone to show up. So far no one showed or called communicating that they may be running late so I initiated a call at 9:45 am just to check if someone is still coming. The gal I spoke to said she will call the person and that they are on the road and she will call me back. So I waited. At 10:30 still no communication from the company. I call again to see if whomever I spoke to may have talked to the plumber and at the same time I asked if there is any type of compensation for a NO-SHOW? The answer is NO. Then I proceed to state that I have been waiting for 2 1/2 hours however the gal began to talk over me at which point I asked if I could please have a chance to speak. I tried to explain to her in-between her words that my husband owns a business and customer service should be important. At which point I withdrew my speaking so she could speak then again asked for her to please hear me out. Her solution was to have the driver call me but by this time my patience for a cat and mouse phone call game along with no knowledge of what is considered common courtesy was over. I said I have used Loyalty before and had wonderful service by the plumber whom at that time said he was the owner. I told the gal that I'm not sure if it just happens to be an off day at which point she could have used that window of opportunity to not out right lose a customer but chose not to. Not sure if the business has changed hands but she then said she is the owner and she is refusing service then said bye and hung up. Whatever the case may be, Oahu is too small in this word of mouth city to be thinking treatment of one customer this way won't have a ripple affect. So it's 4 months later and I need a plumber and Loyalty will not be getting a repeat customer from me. This whole scenario only happened 4 months ago and so I still feel people should be aware of this experience.

Candace T.

I've had to use their services twice now, and I couldn't be happier. They are so very professional and reasonably priced. I had to go to Rotor Rooter for an emergency once, and they charged me so much for a job that took them only 10 minutes. I will never use them again. From now on I am only calling Loyalty Plumbing. In my most recent case, I made an appointment because my toilet kept running slow. I tried plunging and snaking it myself. It would be fine for a little while and then go back to draining slowly. I decided I needed a pro, but I didn't want to spend an arm and a leg since it was just after the holidays. Harry took the toilet completely off, found the problem (foreign object lodged), and reinstalled the toilet for less than the price it took Rotor Rooter to just unclog my toilet. I gave them my credit card information, and the office girl even emailed me a copy of my receipt. I love this company!

Jason K.

I'm basing this review solely on a phone conversation I had with Harry today. I needed a plumber and called four different companies. Loyalty Plumbing answered right away. The girl said she'd find out when someone could come by but didn't call me back. So, of course I'm on to the next and have an appointment with another company but later in the afternoon. It's Halloween for goodness sakes! This sucks! Skip to about an hour or two later, Harry calls me back and asks what's going on with my sink. He tells me to text some pictures to him so he can see what I'm talking about. He calls me back right away and basically tells me I need a new faucet. He answered my questions and just saved me some money. He didn't need to tell me to send pictures and could've made a quick buck off of me, but I'm sure he didn't want to do another job on Halloween. I like to believe he was being a cool braddah and helping a sistah out by being straight and telling me that my problem with my sink could be a DIY fix. Now to just enlist the boyfriend to replace the faucet for me... Thanks, Harry!

Coleen H.

We had Mark come out from Loyalty Home plumbing which was assigned to us via our American Home Shield. He was communicative, professional, and went above and beyond by helping us fix our leaking sink which caused a lot of damage in the bathroom. Would not hesitate to have them fix our plumbing again! We have had a different plumbing company sent out from American Home Shield that I would not recommend and am so happy that they sent Mark out this time.