Love Plumbing Air & Electrical

Raychelle L.

They advertise fair pricing. That's absolute BULLSHIT !!! How do you sleep at night. 30 minutes labor and less than $30.00 in parts and charge OVER $500.00. Why can't companies live up to their statements. I guess it's just Greed. You lost a customer that will never call you again. The plumber knew exactly what it would take to fix the issue ,he just went by the book on what to charge. Damn it be HONEST. You are Crooks !!!

Kris Q.

I was initially very happy with Gene Love. Our air handler went out and we very uncomfortable. They fit us in quickly. After installing a new heat pump and air handler, we were having extreme humidity in the house. They came back twice, but the problem persisted. We had another company come out to clean the ductwork and discovered the source of the humidity: the installers had not hooked up the main return. All of the moisture from the crawl space was coming through the return. The system was attempting to cool and dehumidify the crawl space. This could have been avoided if the technicians would have come back the next day to check the system. We had electrical and plumbing work done by Gene Love and were happy with the work, but our experience with the heating and air soured us on the company.

Tj D.

Love's plumbing is price gouging. Don't use them. To fix a kitchen sink leak on a Monday morning. All they did was replace two cut offs under the sink and replace less then 3 feet of 1/2 tubing. $675.00. I now have some contacts for plumbers in case this happens again. Make sure you do in an emergency. Hate to say something bad about a local business, but supporting and overcharging are two different things.

Terry A.

I signed up for the Plumbing membership and they were to come out and do an inspection on my house. I scheduled this 3 times and they never came. On each scheduled visit, they did not show, nor did they call to advise. VERY DISAPPOINTED!

Renee P.

We had signed up for the membership to get routine service throughout the year as well as priority bookings. Every single appointment resulted in late arrivals or even complete cancellations as it became very evident that being a service member did not actually provide priority service. It is not worth the money or the hassle. It is especially frustrating when you take a day off of work and find out that you can't even get the service that day that they committed to. This happened several times to me.

Stacey M.

CROOKS! If you want to pay high prices go with Gene Love. If you want to get just as good of service for a fraction of the price Call Around and you'll find more affordable options! They charged me $65 to come out and look, then quoted me $850 to change out a meter panel and made it sound like they were doing me this huge favor on a Saturday afternoon that no one else would do. Luckily I called around and found Tucker Electric out of Elgin. They were there within an hour and charged me $160 for the exact same service and even sent 2 guys instead of 1. Gene Love could have charged me half of what they quoted and I probably would have done it and they would of still made good money but instead they tried to take advantage of the situation and now all they get out of it is a bad review.

Mrs M.

When the HVAC system that Love Plumbing sold me was under their one-year parts and labor warranty, they ignored my calls to send a technician to figure out why it was not working. I paid almost $1000 to other HVAC companies trying to fix the problem. Diagnosis? The unit Love sold me was too small for my house. There was no """"fixing"""" it. Within seven months of paying Love thousands of dollars for a new system, I had to buy yet another HVAC from another company. Tammy Ferris, Love's president, promised to refund my money after they picked up their equipment. Pick up the equipment they did. Pay me, they did not. Now that they have both the equipment AND my money, they use this as leverage to force me to agree to keep quiet about my experience with Love because Ms. Ferris is concerned about her company's reputation. Well, Ms. Ferris, when you bought Gene Love Plumbing, you acquired a company with a well-earned excellent reputation. Good reputations are earned - not bought and paid for by holding a customer's money hostage.

Terry R.

For over a year, I have been teetering and tottering on whether I should stop dealing with them out of some sense of loyalty and dependability from being a long time customer. I've spent lots of money with this business. I have had them do electrical work, install two new toilets, replace all of the pipes under my home, repair duct work that was damaged due to flooding about twenty years ago and replace a hot water heater with a hybrid heat pump efficient water heater. Today I am finally ready to break up with Love Plumbing Air & Electrical. Yesterday, they sent a technician to my home to see why my hot water was boiling. I purchased the hot water heater (Hibrid heat pump on January 4, 2021). Here's the series of events that took place since yesterday February 8 - 9, 2024. 1. Ty says the top element is gone and it's the reason for the issue. It will cost $322 to repair. 2. I inform Ty that the unit is under warranty. He asked who installed it. I say you (as in Love Plumbing). He then calls the supervisor on the phone and tells me they can replace the element but I will need to contact Rheams the manufacturer to get reimbursed for the parts and labor. I asked how much is the labor vs parts. Ty says he doesn't know. I ask Ty to hold on why I contact the manufacturer. 3. I contact Rheem/manufacturer and they confirmed the part is under warranty. They say they can overnight the part as that is their protocol. They did not offer to reimburse me for repairs made. 4. The Rheams technician asks to speak to the plumber. I inform her he's on speaker phone. She ask Ty if he performed a diagnostic test. He says no I went by the 4 error codes that were being spit out from the heaters digital display. He said they all point back to the top element not working. The Rheem tech then ask Ty if he checked the bottom panel. He answered no. She then ask Ty to go check the bottom panel as well. I accompanied him to the partial basement to watch as he followed the instruction of the Rheem technician who explained to him that the diagnostic test must be ran first to get to the root cause of the issue. As you can imagine, I am now feeling less confident in the Loves technician on scene. 5. Ty tells the Rheem technician he's getting a reading of 0.1 on both the top and bottom panels. She then ask if his ONN reader is on 200, he says no it's on 25. By now she's guiding the Love's tech through performing the diagnostic test and inside I am feeling like this guy is of the least experience although I am trying to be positive. 6. Ty followed the verbal instructions of the Rheem technician online and was informed the readings that he received from the top and bottom panels are accurate (13.1) and that means the element is not the issue. No new elements are needed. She then explained the issue is the elements are not communicating with the control board because the control code is bad. So you can imagine how that made me feel. That meant I would have paid $322 to Love Plumbing Air & Electrical to replace a part that wasn't needed and not repair the correct problem. Additionally, I would have had to make another call in the future to have the problem reassessed and pay additional money for a repair. Who knows when they would have identified the correct problem. Would they send the same technician back to my home? 7. The Rheem technician then informs both Ty and I that she can overnight the control board. I agree to it and ask Ty can he assist with setting up an appointment for the installation of the control board the next day which today Friday, 2/9/24. He say yes. The agreement is that I would call Love's as soon as the control board is delivered. 8. Before Ty left my home yesterday I ask if I am good with using the water. He said yes. It will go back to the way it was. He said it would fluctuate between hot and cold. Note! The water was scolding hot yesterday morning when I reported the issue. There was no fluctuation mentioned by me. But I took his word as the plumber. Later in the afternoon approximately 1 1/2 hours after Ty left I noticed that the water was getting hot. I checked my breaker box to make sure I had turned it back on and it was. I then contacted Love's to find out how long it would take the water to heat by up. They said it would be an hour. However, I have not had hot water since Ty left yesterday. 9. I called Love's this morning. The sent Ty back out. Ty goes to check on the hot water. He asked men to turn off the breaker. He then tells me he talked to his supervisor and the reason the water is cold because with the control board being bad, the water is fluctuating which is the reason for the cold water. And """" the reason the error codes is that the elements are communicating with the control board"""". 1. Continuation of this review can be seen in the photo.

Manny W.

Sam with Love Plumbing was amazing servicing my house! Excellent, thorough, top professional service! He fixed a leak under my house, determined another leak was a minor issue and easy fix, and cleaned the stopped drain on my 70-year-old bathtub. I'm so very happy with the service I received and satisfied with the cost. Worth it!

Emma D.

HORRIBLE customer service when I was trying to contact them about being over charged. You will pay them almost 500$ for them to com to your house and do the bare minimum. SAVE YOURSELF THE TROUBLE AND YOUR MONEY.