Los Gatos Plumbing Supply

Jim G.

I recently had fantastic follow up customer service from Brad Basford the store manager. I had purchased a Grohe kitchen faucet in 2012 and the cartridge started leaking a few weeks ago. I emailed asking if they could identify the model by a picture, as I couldn't find my receipt from back then. He emailed me back asking when I had purchased it, so he could look for my receipt and identify the model. He found it and ordered a replacement cartridge for free under the Grohe warranty.
Now that is going the extra mile for a customer!

Jim G.

Char M.

Following up on my recent review: I received a phone call from Alex today. He assured me that any warranty issues for our purchase would be covered if we had any problems and provided me with written confirmation of same. I only wish we had discussed the reverse osmosis situation before we made our purchase. However, Alex's response and follow-up restores my previous positive relationship with Los Gatos Plumbing and I would recommend them in the future.

gretchen p.

We just completed our guest bathroom remodel with the help of the outstanding staff at Lo Gatos Plumbing Supply. I have no need to shop anywhere. Great products and outstanding customer service. Thanks again!!

Lisa L.

NEVER-ever again!!! Having done 1 home build and 3 massive remodels, most likely we are one of their better customers. Over the past 15 years we have bought from Saratoga Plumbing Suppy: 15 bathroom sinks with 15 fixtures, 12 Toto toilets (or similar), 4 tubs, 2 jacuzzi tubs, 14 shower heads, 6 kitchen sinks with 6 high-end kitchen fixtures. Alex in the Los Gatos store completely messed up our last order and ordered the wrong drain assembly. We paid a plumber for 6 hours to figure out that we had a compatibility issue. I won't bore you with the details, but after several attempts, the finally store found our order, CHARGED US FOR THEIR MISTAKE, and ordered the new drain assembly. The kicker-the order came in today and the store, per Eddie, wouldn't stay open for 10 minutes-until 5:10 to wait for my husband to pick up the parts so we could get them to the plumber and resolve the issue tomorrow. David, if you are listening-FIRE Alex, refund the $110 x 2 for a drain assembly as it was your mistake. We are embarking on another remodel in Saratoga with a massive kitchen (2 sinks in your language), 5 sinks and fixtures, 4 toilets, 5 shower heads, one tub. You can BET that we will not step foot in Saratoga Plumbing or Los Gatos Plumbing Supply. My advice-buy your plumbing fixtures from anyone but them. If this is the way they treat a long time customer, you can only imagine the type of service a customer would receive that has not (yet) bought at this volume.

Steve D.

Brad Basford and the team at LG Plumbing really provided great Service. I had installed some of their High End fixtures some years ago and when it was time to replace a kitchen sink faucet cartridge, they really came through. Not only did they established the cartridge was under warranty but they had it immediately shipped to my house. Then, they provided me with an outstanding Plumber (Andy Towne of Absolute Plumbing company) that also responded quickly and completed the job very professionally. Thanks again and I'll continue to recommend and use LG Plumbing.

J. B.

This place is great!

Thank you to the fabulous Philana and beautiful showroom I was able to purchase and order all my bathroom needs in less than one hour.

Philana knows her stuff and it was really easy to make sound decisions when working with her. She has informative info regarding lead times, availability and pricing.

The LG showroom is beautiful and has everything you can imagine displayed for finding the best items.

I am an interior designer in the Bay Area and I plan on using LGPS for all of my next projects!
THANK YOU!!!!

Matt R.

One of our Grohe faucets needed a new hose, so I brought the leaky one to LGPS to order a replacement. (I have done this previously with no issue).

I walked in and proceeded to the counter where two people were sitting. I explained what was going on, I showed Alex the hose and he responded ""Do you have a picture of the faucet""?.......foolishly, I thought the hose and part number would add more value than a snapshot of my bathroom sink. He gave me his card and said to take a picture then email it to him.
After two emails and no response, it appears this was his way to get me out of the empty store.

Robert F.

I had a broken cartridge in my shower and Philana was very helpful in identifying the model #, even though she didn't have one in stock. Once she identified the brand, she helped me get a warranty part.

Not a big dollar transaction, but she went out of her way to help me out anyway.

Thank you!

Stacey M.

I need to do a huge shout out for Philana and her customer service. I had a broken tub/shower diverter lever from a fixture whose brand I did not know. I had taken in the part in person to another showroom in Willow Glen and no one knew who made the part. So I did a lot of online searching and when I found a photo of the valve that the broken lever fit into (it was very unique looking) I knew I had probably figured it out. So I contacted the mfr (Danze) who proceeded to deal with me via email (they too were very helpful). Since Los Gatos Plumbing was on their list of retail suppliers I reached out and talked to Philana on the phone. I was hoping for Danze parts sitting in their shop but when she said she doesn't do a lot with them and anything Danze would have to be ordered, I knew I would still be waiting. She had me email her photos to confirm that it was Danze and her expertise really showed through when she began to analyze what she saw. She not only confirmed it was an older version of Danze, she got a rep on the phone and explained, spent her time corresponding with them via email and subsequently got them to mail a part (for free I might add) to me. Danze deserves recognition for standing by a product that was probably purchased ~ 2006 and doing their best to find a substitute piece that would work. But Philana got results faster than I did with Danze directly. I'm in sales myself and when someone goes out of their way when there is potentially nothing in it for them and does so with kindness, I have to recognize them so thanks Philana for being exceptional and thanks Danze for being standup to your product.

Nicol S.

Twice we visited. First time for over 20 minutes and no greeting nor asking to help or assist in any way. This second time, no greeting, no assistance. I guess there too good for us?? Don't go here, snobs!